Event Management Manager
About the job
- Prior experience in event management and execution in a hotel or another industry.
- A proactive mindset and a sense of urgency.
- Understanding of MICE/events processes and execution.
- Ability to communicate clearly and professionally.
- Business-level proficiency in both English and Japanese.
- Communicate with group and event organizers, bookers, guests, sales staff in charge of the event or group, and other involved departments and management, both in writing and verbally.
- After a group or event contract is signed and sales staff introduce the Event Management Manager or Executive to the client, take over further negotiations, site inspections, and arrangements.
- When agreed with sales staff, handle events and groups from the contracting stage, including regular corporate events, social events, leads from event or PR companies, and STN and TEN statuses even before contracts are signed.
- Execute the final contract incorporating all event details, including room and banquet requirements, while maintaining group sales contract policies concerning deposits, payment, cut-off dates, attrition, rooming lists, and billing instructions.
- Liaise between clients and the hotel regarding additional client needs, including hotel rooms, catering and events, audio-visual services, transportation, and off-site event recommendations, and increase event or group revenue through upselling.
- Conduct and participate in weekly Group Resume and BEO meetings, and coordinate arrangements with other departments, including amenities, arrival and departure times, deliveries, and special meal requirements.
- Welcome and bid farewell to group and event organizers, bookers, points of contact, and VIPs, and handle guest complaints appropriately.
- Establish rapport with meeting organizers and seek to generate repeat business through these relationships.
About the company
The Hongkong and Shanghai Hotels, Limited operates luxury hospitality and real estate assets, owning and running Peninsula-branded hotels in prime locations across Asia, the US, and Europe, with additional developments in London and Istanbul. It manages hotel operations and owns related commercial properties, clubs, and tourism assets to offer premium accommodations, services, and experiences. Its differentiators include a long history since 1866, a global collection of iconic Peninsula properties, and ownership of diverse assets like attractions such as The Peak Tram, enabling an integrated luxury brand experience. Its goal is to provide high-end hospitality and related real estate experiences while growing a portfolio of landmark properties and attractions that attract affluent travelers and investors.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Central and Western District, Hong Kong
Founded
N/A
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Simplify's Take
What believers are saying
- 1H 2026 profit returned to HK$23 million after a HK$289 million loss.
- Greater China RevPAR rose 29% and the US rose 16% in 1H 2026.
- Board-approved HK$2.1 billion renovations reinforce long-term pricing power and asset relevance.
What critics are saying
- The Thailand dispute over Peninsula Bangkok remains unresolved since 2019, threatening management rights.
- HK$2.1 billion renovations at Hong Kong and Tokyo will disrupt earnings through 2026.
- A weak China or Japan luxury cycle would crush returns at newly ramped hotels.
What makes The Hongkong and Shanghai Hotels unique
- The Peninsula brand still commands premium rates across Greater China, the US, and Europe.
- HSH owns irreplaceable trophy assets: Peninsula Hong Kong, Tokyo, London, and Istanbul.
- The Peak Tram and commercial properties diversify cash flow beyond hotel rooms.
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Benefits
Flexible Work Hours
Paid Vacation
Bus transit reimbursement