Event Management Manager

The Peninsula Hotels, a division of The Hong Kong and Shanghai Hotels Limited, operates twelve world-class luxury hotels across Asia, Europe, and the USA. Known for our legendary hospitality and commitment to excellence, we offer an extraordinary environment that blends elegance with modernity, delivering unforgettable experiences to our guests.​

At The Peninsula Tokyo, we are proud of our diverse, dynamic team of over 500 employees from 33 different nationalities. As we continue to grow, we are committed to creating a supportive, inclusive workplace where our team members thrive. Our focus on employee well-being, career growth, financial rewards, and continuous learning and development ensures our employees feel valued. In 2024, we made a significant investment in our talent by increasing base salary remuneration by over 29%, ensuring we remain competitive and continue to offer outstanding employee benefits.​

• Opportunity to execute various events with clients from both local and international
• Report to Assistant Director of Event management & Bridal
• Ability to collaborate with cross department while utilise your business acumen to drive event management business  

Key Accountabilities

• Effectively communicate with group/event organizer, booker, guests, sales staff who is in-charge of the event/group and other related department personals and management who will be involved with an execution of events/groups in both written and verbal format.
• Once event or group contract got signed and Sales staff introduced an Event Management Manager or a Executive to the client, Event Management staff will take over further negotiations, site inspections and arrangements.
• If the Event Management staff and Sales staff agree, Event Management staff handle events/groups both from a contracting stage (i.e., regular corporate events, social events, and leads from Event/PR companies) and STN and TEN statuses (even contract is not yet signed)
• Executes the final contract incorporating all the details of the event in one contract, including room and banquet requirements as well as maintaining the policies set forth in the group sales contract (i.e., deposits, payment, cut-off dates, attrition, rooming list, billing instructions)
• Liaise between the client and the hotel for additional client needs (i.e., hotel rooms, catering and events, audio visual, transportation, off-site event recommendations) to increase event/group revenue by effective upselling techniques.
• Conduct and participate weekly Group Resume, BEO meeting and coordinate necessary arrangements with other departments (i.e., amenities, arrival/departure time, deliveries, special meal requirements).
• Welcome and bids farewell to all group/event organizer, booker, point of contact and/or VIPs. Handle guests complain in proper way.
• Establish rapport with the meeting organizer and aims to generate repeat business through this relationship.

Requirements

• Prior experiences in event management and execution from hotel or other industry
• Proactive mindset and sense of urgency 
• Understanding of MICE/ Events process and execution. Able to communicate clearly and professionally.
• Business level proficiency in both English and Japanese

We are delighted to receive your resume for further consideration.