Full-Time
Store Manager
Battersea
Confirmed live in the last 24 hours
Sustainable women's clothing and accessories
Consumer Goods
Senior
Hammersmith, London, UK
Required Skills
Sales
Communications
Requirements
- Minimum of 5 years Retail Experience required.
- Minimum of 4 years Retail Management Experience required.
- Experience working with a sales or retail organization and/or operationally intensive business.
- Ability to work in a fast-paced, cross functional team environment setting.
- Strong interpersonal skills and the ability to interact effectively with diverse personalities
- Understanding of Retail Labor Laws
- GSuite experience a plus
Responsibilities
- Measure and Monitor sales performance taking action to improve business performance when needed.
- Ownership of operational execution of store to achieve necessary revenue targets while balancing budget and expenses
- Consistently meet and exceed store sales goals.
- Drive the execution of an elevated client experience acting as a brand ambassador - embody brand values, engage customers on the brand and share the stories of Reformation with a focus on educating on sustainability.
- Lead the sales floor and deliver an excellent customer experience through a customer first mindset to build loyal client relationships
- Assist customers and monitor client interaction with the team and technology, provide in the moment coaching for continuous improvement
- Deliver and maintain extraordinary customer experience NPS scores.
- Uphold consistent inventory accuracy and controls in store. Lead & train the team in store to ensure consistent deliverables.
- Contribute to Loss Prevention in all areas of the business, set expectations & own training for the store team.
- Ensure facility maintenance, presentation and organization.
- Lead merchandising presentation and concept standards utilizing retail & product reporting to regularly strategize for the customer experience and productivity of the business.
- Provide real-time and weekly feedback on product and sales performance to corporate partners to influence allocations and the success of the business
- Ensure the selling floor reflects the brand and concept standards at all times, train support staff and develop talent in visual and digital merchandising
- To manage the day-to-day performance of the retail teams, enabling progressive career development and an incredible employee experience.
- Accountable for hiring, training and development of the store team across all areas of the business.
- Provide performance feedback to ensure growth, change and results Understand current culture and areas for improvement, work with Regional Director for constant improvement through activations, recognition, and thorough communication
- Own Reviews / Development Plans / Disciplinary Action and Corrective Action for the team
Reformation specializes in sustainable women's clothing and accessories, utilizing deadstock and eco fabrics in their vintage-inspired designs. The company operates the first sustainable factory in Los Angeles and transparently tracks and shares the environmental impact of each product.
Company Stage
Series B
Total Funding
$37M
Headquarters
Vernon, California
Founded
2009
Growth & Insights
Headcount