Constance Hospitality Management

Manages hotels and advises hospitality developments

Guest Service Team Leader

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timePoste de Flacq, MauritiusNo salary listedIn-person

About the Job

Requirements

Middle or secondary education plus additional training or certificates in the relevant field.
A minimum of 3 years of experience in the hotel industry.
Proven experience working in top luxury resorts.
Computer proficiency.
Fluency in English and another language, with written and verbal communication.
Communication skills, attention to detail, and the ability to multitask.

Responsibilities

Handle customer requests quickly and effectively.
Assist with and handle hotel guests' check-ins and check-outs in a timely and courteous manner.
Handle guest telephone calls and messages promptly and effectively, presenting messages according to hotel standards.
Respond quickly to guest problems and follow up to ensure guest satisfaction.
Develop ideas and take initiative to enhance the customer experience.
Ensure accounting and legal procedures comply with hotel policy.
Maintain and reorder Front Office stationery and stock on time.
Allocate rooms in the system using information from the reservation dossier.
Monitor and action the Night Audit Report daily.
Ensure information listed in the Daily Event is correct and reliable.
Identify departmental training requirements and address them promptly.
Create a smooth and efficient work environment so employees can perform to a high standard.
Set an example within the departments through professional attitude and body language.
Apply the owning company's operational policies.
Allocate work and supervise staff.
Use company funds prudently and responsibly, ensure budget guidelines are met when necessary, and adhere to company financial policies.
Consider the cost implications of workplace decisions.
Upsell where possible to achieve the maximum room rate.
Participate in recycling paper materials in the workplace.
Comply with company and local fire, health, and safety laws and procedures, and participate in related training.
Report equipment defects and follow up on them.
Review and keep up to date with new company policies communicated by letter, fax, email, or display boards.

Desired Qualifications

Experience working in remote island locations.
At least 1 year of professional experience in a similar position.
Knowledge of a third language.

Job Description

JOB DESCRIPTION

Duties and Responsibilities:

Responsibilities and duties for this position shall include, but not be limited to, the following areas and activities. At management discretion, direction may be given for tasks outside the scope of work described:

To ensure all customers requests are handled quickly and effectively.
To assist and handle checking-in and checking-out of all Hotel guests in a timely and courteous manner.
To ensure all guest telephone calls and messages are handled quickly and effectively. All guests’ messages are presented in accordance with the hotel standard.
To activate a quick response to a guest problem, and then follow up to ensure the guest is satisfied with the end result.
To come forward with creative ideas and initiative to enhance customer experience.
To ensure that all accounting and legal procedures are carried out in accordance with the hotel policy.
To ensure that all Front Office stationary and stock is available and re-ordered on time.
To perform the room allocation on the system by correctly using all information provided by the reservation dossier.
Correctly monitor and action the Night Audit Report on a daily basis.
To ensure information listed on the Daily Event are correct and reliable.
To continually identifying training requirements within the departments and address these requirements immediately.
To create a smooth and efficient environment for all employees to enable them to execute their job to the highest standard.
To and at all time set an example within the departments regarding attitude, professionalism and body language.
To be aware of the owning company and its operation policies and apply these policies at all times.
Ability to allocate work and provide supervision to staff.
To be prudent and financially responsible with company funds. When necessary ensure that budget guidelines are met and company financial policies adhered to.
To be aware of the cost implication of any decisions within the work place.
To up sell wherever possible to ensure a maximum room rate is achieved.
To be actively involved with the recycling of paper materials within the work place.
To comply with all company and local laws regarding, Fire, Health and safety procedure. To participate in any training sessions of the aforementioned.
To report and follow up any defects with equipment within the work environment.
To constantly review and update on new company policies issued by way of letter, fax and email or display boards.
Due to the nature of our business, you must understand and appreciate that work schedules and demands of the position may vary from time to time.

Qualifications

Qualification:

Middle or Secondary Education + Additional training or certificates in the relevant field.

Experience:

A minimum of 3 years of experience in hotel industry.
Proven experience working in a top luxury resorts.
Experience working in remote island locations is a plus.
At least 1 year of professional experience on a similar position is a plus.

Technical skills:

Computer proficiency.
Leadership abilities.
Communication skills, both spoken and written.
Attention to detail.
Superb multitasking skills.
Fluency in English and another language, written and verbal communication.
Knowledge of a third language is a plus.

Additional Information

WORK WITH CONSTANCE

🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.

We believe in continuous learning and growth to help our teams achieve their full potential.
A strong family spirit is part of our identity, we support and care for one another.
We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
Our passion for luxury hospitality is reflected in every detail of the guest experience.
We are committed to environmental and societal contributions, integrating sustainability into everything we do.

🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.

🌿 Be part of a company that values people, innovation, and excellence.

About the Company

Constance Hospitality Management

Manages hotels and advises hospitality developments

Constance Hospitality Management develops and manages hotels and resorts, working with property owners, investors, and guests across Indian Ocean destinations. Its Constance Hotels & Resorts and C Resorts brands serve luxury and lifestyle travellers in Mauritius, Seychelles, Maldives, Madagascar, and Rodrigues. The company supports projects through concept development, positioning, pre-opening preparation, day-to-day operations, and asset performance management. Its expertise also extends to golf, wellness, culinary experiences, and professional hospitality education through its academy. Part of Constance Hotels Services, its hospitality roots date to the opening of Belle Mare Plage in 1975.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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