$75k - $85k/yr+ 401(k) match + After-hours support rotation compensation
Mid, Senior
Northbrook, IL, USA
In Person
About the job
Requirements
2–5 years of experience working with residential audio/video and home automation systems.
Hands-on experience with at least two of the following platforms: Control4, Ubiquiti UniFi, Lutron, or Savant.
Strong troubleshooting and diagnostic skills.
Ability to independently service and program residential audio/video systems.
Excellent communication and customer service skills.
Comfort participating in an after-hours support rotation.
Ability to stand, walk, climb, bend, reach, and lift equipment weighing up to 80 pounds.
Responsibilities
Troubleshoot and repair residential audio/video, control, networking, and lighting systems.
Perform remote and onsite service calls professionally and efficiently.
Complete system upgrades and integrate new equipment into existing installations.
Diagnose and resolve technical issues independently while maintaining high-quality workmanship.
Collaborate with fellow technicians to complete projects and service requests successfully.
Build and maintain strong client relationships through exceptional communication and customer service.
Participate in an after-hours support rotation to provide ongoing client support when needed.
Desired Qualifications
Certifications in Control4, Ubiquiti UniFi, Savant, or Lutron.
Experience working within a collaborative service team.
Previous experience mentoring or coaching junior technicians.
Desire to grow into a leadership position.
Company Overview
We are partnering with a premier residential technology integrator in the Chicagoland area specializing in the design, installation, and service of luxury audio/video, lighting control, networking, and home automation systems. Since 2010, they have built a reputation for delivering exceptional craftsmanship and highly personalized technology experiences for homeowners.
What truly sets this integrator apart is its culture. They believe great technology starts with great people, fostering an environment built on empathy, clear communication, accountability, passion, loyalty, excellence, and having fun along the way. Their team is committed to delivering an exceptional customer experience while supporting one another's personal and professional growth. If you're looking for a company where quality, teamwork, and continuous improvement are genuinely valued, you'll feel right at home here.
Why Join Us?
This is an outstanding opportunity to join a company that genuinely invests in its employees and offers a clear path for long-term career growth.
Collaborative team environment where your ideas and expertise are valued
Consistent Monday through Friday schedule with an emphasis on work-life balance
Opportunity to grow into a Lead Service Technician role with future leadership responsibilities
Comprehensive health insurance coverage
401(k) with a 4% company match
Up to four weeks of paid time off, including company holidays and personal days
Access to an on-site employee gym
Work with leading technologies including Control4, Ubiquiti UniFi, and Lutron while continuing to expand your technical expertise
Job Overview
This integrator is seeking an experienced Senior AV Service Technician to join their growing service department. In this role, you will troubleshoot, repair, maintain, and upgrade existing residential AV and smart home systems while delivering an exceptional customer experience.
You'll handle both remote and onsite service requests, diagnose complex technical issues, perform system upgrades, and serve as a trusted technical resource for clients. This position is ideal for someone who enjoys problem-solving, takes pride in delivering outstanding service, and is looking for a long-term opportunity with leadership potential.
Responsibilities
Troubleshoot and repair residential AV, control, networking, and lighting systems
Perform both remote and onsite service calls with professionalism and efficiency
Complete system upgrades and integrate new equipment into existing installations
Diagnose and resolve technical issues independently while maintaining high-quality workmanship
Collaborate with fellow technicians to ensure projects and service requests are completed successfully
Build and maintain strong client relationships through exceptional communication and customer service
Participate in an after-hours support rotation to provide ongoing client support when needed
Qualifications
2–5 years of experience working with residential AV and home automation systems
Hands-on experience with at least two of the following platforms:
Control4
Ubiquiti UniFi
Lutron
Savant
Strong troubleshooting and diagnostic skills
Ability to independently service and program residential AV systems
Excellent communication and customer service skills
Comfortable participating in an after-hours support rotation
Preferred Qualifications
Certifications in Control4, Ubiquiti UniFi, Savant, or Lutron
Experience working within a collaborative service team
Previous experience mentoring or coaching junior technicians
Desire to grow into a leadership position
Physical Demands
This position requires standing, walking, climbing, bending, reaching, and lifting equipment weighing up to 80 pounds.
Benefits
Comprehensive Health Insurance (HMO & PPO options)
401(k) with 4% Company Match
Up to 4 Weeks Paid Time Off
Company Holidays and Personal Days
On-Site Employee Gym
Ongoing Training and Career Development Opportunities
Compensation
$75,000–$85,000 based on experience
Plus approximately $15,000 annually for participation in the after-hours support rotation.