MSIG USA
Commercial P&C insurance and risk management
Manager, Billing & Collections
Hybrid work arrangement; required in-office schedule is not specified.
About the job
- At least 15 years of experience in commercial insurance operations, with deep expertise in billing and collections.
- Strong knowledge of admitted and non-admitted billing regulations, premium accounting, and multinational insurance programs.
- Demonstrated leadership of hybrid delivery models, including offshore and business process outsourcing partners, at scale.
- A proven track record in process engineering, digitization, and automation within finance or insurance operations.
- Strong financial acumen, including general ledger impacts, reconciliations, foreign exchange considerations, and audit requirements.
- Experience coordinating collections across jurisdictions, currencies, and regulatory environments.
- Executive-level communication and stakeholder management skills.
- A data-driven, innovative leadership approach with a hands-on execution mindset.
- Own enterprise execution of commercial insurance billing processes, including premium invoicing, adjustments, audits, endorsements, cancellations, and reinstatements.
- Ensure consistency and accuracy across policy administration, billing platforms, general ledger, and premium accounting systems.
- Oversee complex billing structures, including layered programs, captive arrangements, and multinational placements.
- Partner with Finance and Underwriting to resolve systemic billing issues affecting revenue recognition or cash flow.
- Own collections performance across domestic and multinational insurance programs, including master and local policy structures.
- Establish enterprise standards for tracking, reporting, and reconciliation of multinational receivables, including cash collected locally versus centrally.
- Drive timely premium collection, reduced aging, and disciplined follow-up across jurisdictions and currencies.
- Coordinate with international affiliates, fronting partners, brokers, and local operations to resolve cross-border collection issues.
- Provide cash visibility, aging analysis, and risk exposure reporting for multinational programs.
- Lead onshore teams responsible for complex billing scenarios, multinational collections coordination, dispute resolution, and stakeholder engagement.
- Oversee offshore teams and automation solutions delivering standardized billing, cash application, collections follow-ups, and reconciliations.
- Define and enforce service-level agreements, key performance indicators, and quality standards across delivery partners.
- Optimize work allocation across onshore, offshore, and automated workflows to improve efficiency, cost, and control.
- Set execution priorities for billing and collections process modernization aligned to the enterprise operating model.
- Oversee the design, implementation, and performance management of automation and agentic solutions supporting invoicing, cash application, collections follow-ups, dispute tracking, and multinational cash visibility.
- Ensure automation delivers measurable outcomes, including cycle time, accuracy, cash acceleration, and productivity, while remaining auditable and controlled.
- Monitor automation performance and exception handling, and drive troubleshooting and remediation with Technology.
- Identify and prioritize innovation opportunities using data, aging trends, and multinational complexity insights.
- Maintain operational governance, controls, and regulatory compliance across billing and collections activities, including multinational requirements.
- Ensure appropriate controls over invoicing accuracy, cash handling, write-offs, adjustments, and foreign currency impacts.
- Partner with Audit, Risk, and Compliance to support favorable audit outcomes and timely issue remediation.
- Identify cross-border operational risks and implement sustainable control enhancements.
- Lead, develop, and mentor managers and senior individual contributors across onshore and offshore teams.
- Establish accountability, performance metrics, and development plans aligned to enterprise objectives.
- Build a culture of disciplined execution, continuous improvement, and innovation.
- Engage directly in complex issues, escalations, and decision-making.
About the company
MSIG USA provides commercial property and casualty insurance to U.S.-based and multinational businesses, with tailored coverage across property, casualty, marine, and financial lines (including D&O and cyber). It writes standard policies and specialized programs, and has recently established MSIG Specialty Insurance America to underwrite non-admitted business. A core part of its model is risk engineering, loss prevention, and in-house claims management (handling over 90% of claims directly) to deliver efficient service. The company differentiates itself through the backing of the MS&AD Insurance Group (a financially strong parent), a history of large-scale P&C capacity, and a focus on customized solutions for complex exposures. Its goal is to help organizations manage sophisticated risks across all 50 states, including multinational clients, by offering comprehensive coverage and proactive risk management.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
New York City, New York
Founded
N/A
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Simplify's Take
What believers are saying
- August 25, 2026 surety launch expands beyond property-casualty into bonded credit risk.
- August 11, 2026 ADB support showcases cross-border political-risk and trade-credit scale.
- July 8, 2026 independent directors deepen governance for a roughly $2 billion platform.
What critics are saying
- Brodzinski and Botkin turnover in August 2026 can disrupt underwriting during rapid expansion.
- MSIG Holdings sued Richard Pye in September 2025, exposing trade-secret and talent-flight risk.
- A severe catastrophe or credit shock can wipe out specialty gains by 2027.
What makes MSIG USA unique
- MSIG USA launched MSIG Specialty Insurance America in June 2026.
- MSIG USA spans admitted, E&S, marine, cyber, and political-risk underwriting nationwide.
- MS&AD’s A+ ratings and 350-year heritage anchor broker trust.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Health Savings Account/Flexible Spending Account
Hybrid Work Options
Wellness Program
401(k) Company Match
Profit Sharing
Tuition Reimbursement
Employee Discounts
Parental Leave
Company News
MSIG USA chief underwriting officer Brian Botkin promoted to international chief underwriting officer for MS&AD. Aug 26, 2026, 09:17 ET NEW YORK, Aug. 26, 2026 /PRNewswire/ - MSIG USA today announced that Brian Botkin, chief underwriting officer of MSIG USA, has been promoted to international chief underwriting officer for MS&AD Insurance Group, expanding his leadership responsibilities across the organization's global insurance operations. Botkin has played an important role in MSIG USA's transformation and growth, leading enterprise underwriting strategy and advancing greater consistency, discipline and portfolio insight across the organization. As chief underwriting officer, he has worked closely with business leaders to align underwriting strategy with MSIG USA's growth objectives while advancing the use of data and analytics to support underwriting decisions. In his new role, Botkin will bring that experience to MS&AD's global operations, helping advance underwriting strategy, governance and portfolio management across markets. His appointment comes as MS&AD continues to expand its international specialty capabilities and further connect underwriting expertise across its global businesses. "Brian's promotion is a tremendous recognition of the leadership and impact he has demonstrated at MSIG USA," said Peter McKenna, chief executive officer of MSIG USA. "He has been instrumental in advancing our underwriting organization as we have grown, bringing greater rigor and insight to how we manage our portfolio while never losing sight of the importance of underwriting expertise and judgment. We are proud to see Brian take on this global role and know the perspective he has developed here in the U.S. will make an important contribution to MS&AD's continued growth." "Brian brings a deep understanding of specialty underwriting and the experience of operating in one of the world's most dynamic insurance markets," said Hironori Morimoto, Group Chief Global Officer, Senior Managing Executive Officer of MS&D. "In this expanded role, he will help connect underwriting expertise and best practices across our businesses, enabling us to bring greater consistency and insight to how we evaluate and manage risk globally." Botkin's promotion also reflects the increasingly important role MSIG USA plays within MS&AD's global strategy. As MSIG USA continues to build a market-leading, data-driven specialty insurer in the United States, sharing talent, expertise and capabilities across the broader organization creates opportunities to advance underwriting excellence and support sustainable growth across the Group. About MSIG USA MSIG USA is the marketing term used to refer to MSIG Holdings (U.S.A.), Inc. ("MSIGH"), its insurance subsidiaries, and their manager. MSIGH's insurers are Mitsui Sumitomo Insurance Company of America, Mitsui Sumitomo Insurance USA Inc., MSIG Specialty Insurance USA Inc. and MSIG Specialty Insurance America, Inc. The insurers are managed by Mitsui Sumitomo Marine Management (U.S.A.), Inc. MSIGH is a subsidiary of MS&AD Insurance Group Holdings, Inc., one of the world's top P&C carriers with a 350-year heritage, A+, Class 15 ratings, and a global reach that spans 48 countries and regions. MSIG USA brings the financial strength, underwriting expertise, exceptional claims management, global footprint, and innovation necessary to offer commercial insurance solutions that address the unique risks businesses face in today's market. Its nationwide network of professionals provides responsive and personalized service for clients and brokers. The U.S.-based insurance subsidiaries are admitted in all P&C lines in all 50 states, the District of Columbia, and Puerto Rico. Not all insurers do business in all jurisdictions. Actual coverage is subject to the language of the policies as issued. To learn more, visit www.msigusa.com. SOURCE MSIG USA
MSIG USA launches surety business. August 25, 2026 MSIG USA today announced the launch of its Surety business, offering Commercial and Commercial Contract Surety solutions to brokers and clients across the U.S. The launch brings together MSIG USA's A+, Class XV financial strength and global reach with specialized surety expertise and a data-driven approach to underwriting. MSIG USA is also a U.S. Treasury Listed Surety with a maximum underwriting limitation of $124,003,000 per bond, supporting its ability to meet the needs of organizations with a range of financial and contractual obligations. "The surety market continues to grow, creating an opportunity to respond to evolving needs from our brokers and their clients," said Daniel Riordan, SVP, Political Risk, Credit & Surety at MSIG USA. "Surety is also a natural extension of our Political Risk and Credit capabilities, building on our expertise in complex financial and contractual risks as we continue to expand our specialty business." The business is led by Patrick Dougherty, Head of Surety, who brings nearly two decades of experience across underwriting, distribution and business leadership. Dougherty joined MSIG USA after serving as Senior Director of Surety at Willis Towers Watson. Previously, he served as Head of Commercial Bond at AXA XL and held leadership roles at Nationwide Mutual Surety and Liberty Mutual Surety. Dougherty is joined by Doug Schmude, Underwriting Director; Matthew Cook, Underwriting Director; and Charles Busch, Underwriter, establishing a team with deep experience across commercial surety and underwriting. "As clients take on increasingly complex financial and contractual obligations, the role of a surety partner extends well beyond providing a bond," said Dougherty. "We want to understand where our clients are headed and bring together underwriting experience and data-driven insights to structure solutions that support their objectives and help them create opportunities for long-term growth." The Surety launch is part of MSIG USA's broader strategy to become a market-leading, data-driven specialty insurer. By expanding its capabilities across Political Risk, Credit and Surety, MSIG USA continues to build specialized solutions for organizations navigating increasingly complex financial and business environments.
MSIG USA has appointed Carrie Brodzinski as chief underwriting officer. She brings nearly 30 years of specialty underwriting and leadership experience to the role. Brodzinski joins from The Hartford, where she served as chief underwriting officer for Global Specialty since 2021. Her career includes senior underwriting leadership positions at AXA XL and AIG, as well as product leadership roles at Beazley, Travelers, Chubb, and Executive Risk. As chief underwriting officer, Brodzinski will lead MSIG USA's enterprise underwriting strategy across the company's specialty businesses. She will oversee underwriting performance, portfolio management, and the evolution of data and technology capabilities. Brodzinski earned a Juris Doctor and Bachelor of Science in marketing from the University of Connecticut.
MSIG USA appoints MSIG USA appoints Carrie Brodzinski as chief underwriting officer. August 18, 2026 MSIG USA today announced the appointment of Carrie Brodzinski as chief underwriting officer, bringing nearly 30 years of specialty underwriting and leadership experience to the company as it continues to expand its U.S. business and advance its strategy to become a market-leading, data-driven specialty insurer. Brodzinski joins MSIG USA from The Hartford, where she has served as chief underwriting officer for Global Specialty since 2021. Her career spans underwriting leadership, product development, portfolio management and underwriting transformation, with extensive experience developing and executing underwriting strategies across complex specialty businesses. Prior to The Hartford, Brodzinski held senior underwriting leadership positions at AXA XL, including head of global underwriting management and senior vice president of underwriting. Earlier in her career, she served as deputy chief underwriting officer and head of underwriting excellence for Financial Lines in the U.S. and Canada at AIG, where she led initiatives spanning underwriting strategy, quality and controls, operational efficiency, product development and technology. She also held product leadership roles at Beazley, Travelers, Chubb and Executive Risk, giving her broad experience across both admitted and excess and surplus lines markets. "Carrie is an exceptional underwriting leader whose experience spans virtually every dimension of building and managing sophisticated specialty businesses," said Peter McKenna, chief executive officer of MSIG USA. "She combines deep technical underwriting expertise with a proven ability to translate data, technology and disciplined portfolio management into improved decision-making. Her leadership will be important as we continue to scale our specialty business while maintaining the underwriting discipline and consistency that are fundamental to our long-term success." As chief underwriting officer, Brodzinski will lead MSIG USA's enterprise underwriting strategy, working across the company's specialty businesses to govern and drive underwriting performance, portfolio management and execution. She will also play an important role in the continued evolution of the company's data and technology capabilities, helping ensure underwriting insights and expertise are effectively leveraged across the organization as MSIG USA grows. Brodzinski earned a Juris Doctor from the University of Connecticut School of Law and a Bachelor of Science in marketing from the University of Connecticut. About MSIG USA MSIG USA is the marketing term used to refer to MSIG Holdings (U.S.A.), Inc. ("MSIGH"), its insurance subsidiaries, and their manager. MSIGH's insurers are Mitsui Sumitomo Insurance Company of America, Mitsui Sumitomo Insurance USA Inc., MSIG Specialty Insurance USA Inc. and MSIG Specialty Insurance America, Inc. The insurers are managed by Mitsui Sumitomo Marine Management (U.S.A.), Inc. MSIGH is a subsidiary of MS&AD Insurance Group Holdings, Inc., one of the world's top P&C carriers with a 350-year heritage, A+, Class 15 ratings, and a global reach that spans 48 countries and regions. MSIG USA brings the financial strength, underwriting expertise, exceptional claims management, global footprint, and innovation necessary to offer commercial insurance solutions that address the unique risks businesses face in today's market. Its nationwide network of professionals provides responsive and personalized service for clients and brokers. The U.S.-based insurance subsidiaries are admitted in all P&C lines in all 50 states, the District of Columbia, and Puerto Rico. Not all insurers do business in all jurisdictions. Actual coverage is subject to the language of the policies as issued. To learn more, visit www.msigusa.com.
MSIG USA and MSIG Hong Kong collaborate to support ADB financing program. August 11, 2026 MSIG USA and MSIG Hong Kong, on behalf of MS&AD Insurance Group, are supporting a Master Framework Program with the Asian Development Bank (ADB) designed to expand access to financing across Asia and the Pacific. Through the program, participating insurers will provide risk-sharing support that can help ADB unlock up to $2.5 billion in financing for small businesses, affordable housing and other underserved borrowers. The collaboration brings together expertise from MSIG USA's Political Risk & Trade Credit team and colleagues across MSIG to support an innovative risk-sharing solution that can expand ADB's lending capabilities and contribute to sustainable economic growth throughout the region. The agreement was formally signed in Tokyo on August 11, with Shinichiro Funabiki, President and Group CEO of MS&AD Insurance Group, joining representatives from ADB and other participating insurance organizations. The program demonstrates how collaboration across MSIG's global network, combined with specialized political risk and trade credit expertise, can support solutions that help financial institutions manage risk while expanding access to capital. Photos courtesy of the Asian Development Bank (ADB).