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Mercier Consultancy Group

Danish Speaking IT Customer Experts

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeAthens, Greece

About the Job

Requirements

  • Native or fluent Danish, spoken and written.
  • Strong proficiency in English for an international IT business environment.
  • A valid EU passport is mandatory.
  • A passion for Information Technology and a desire to build a career in the IT industry.
  • Previous experience in IT support or customer care is considered a significant advantage.
  • Exceptional problem-solving skills and a customer-centric mindset.

Responsibilities

  • Provide high-level technical support for enterprise IT software and hardware solutions.
  • Troubleshoot complex user queries through various communication channels, ensuring seamless IT service delivery.
  • Maintain comprehensive records of technical interactions within CRM systems.
  • Collaborate with cross-functional IT teams to escalate and resolve high-priority technical incidents.
  • Stay updated on developments within the Information Technology sector to provide accurate and relevant solutions.
  • Deliver premium service in Danish to IT clients as a brand ambassador.
  • Participate in regular professional development workshops to refine technical aptitude and customer experience skills.

About the Company

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