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KONE

Manufactures and maintains elevators, escalators, doors

Assistant Service Field Support Manager

Environmental Health & SafetyConfirmed live in the last 24 hours
Full-timeShanghai, ChinaNo salary listed

About the Job

Requirements

  • A full-time bachelor's degree or higher is required; majors in mechanical engineering, electromechanical engineering, automation, special equipment, or safety engineering are preferred.
  • Familiarity with the full elevator maintenance, major repair, and renovation process, including elevator-site safety requirements, work standards, and special-equipment regulations.
  • Experience in elevator field maintenance management, safety inspections, work-standardization, or tool management is preferred.
  • Ability to troubleshoot on-site issues, assess risks, close corrective actions, and coordinate across regions; able to compile and review data.
  • Ability to undertake regular nationwide business travel and work at construction sites.
  • Proficiency with Office software and ability to independently produce inspection reports, corrective-action records, data analyses, and training materials.
  • Careful and responsible approach, systems thinking, and ability to implement standards and supervise processes.

Responsibilities

  • Coordinate nationwide safety inspections, unannounced inspections, and targeted audits at maintenance and major-repair worksites.
  • Monitor implementation of special-equipment safety regulations and company safety procedures at construction sites, and track closure of violations, hazards, and high-risk work corrective actions.
  • Compile nationwide safety issue registers, analyze recurring regional risks, provide risk warnings, and recommend improvements.
  • Participate in tracing and reviewing safety accidents, complaints, and abnormal events; analyze causes, implement corrective plans, and communicate the findings to all staff.
  • Assist in reviewing and updating unified nationwide maintenance standards and major-repair procedures, and standardize work practices across sites.
  • Provide on-site process guidance, practical corrections, and standardized training to maintenance staff, site supervisors, and subcontractor teams.
  • Collect on-site process problems and difficult operating conditions, report them to headquarters, and advance process improvements and workflow upgrades to improve work quality and reliability.
  • Manage standardized configuration, compliant use, and records for nationwide maintenance tools, specialized fixtures, inspection equipment, and personal protective equipment.
  • Check tool calibration validity, condition, and compliance at sites, and prevent the use of noncompliant tools.
  • Coordinate tool issuance, inspections, retirement, and replacement standards; establish a nationwide standardized equipment-management system to reduce quality and safety risks caused by improper tools.
  • Assist the maintenance operations manager in advancing nationwide maintenance and major-repair plans, project implementation, on-site resource coordination, and resolution of cross-regional issues.
  • Provide on-site support and supervision for key, high-risk, and complaint-related projects to ensure stable delivery.
  • Compile inspection, corrective-action, process-implementation, and tool-compliance data; produce reports and review findings.
  • Implement headquarters maintenance-system requirements, communicate policies, conduct special improvement campaigns, and deliver quarterly, annual, and monthly quality and safety initiatives.
  • Assist in developing an integrated nationwide system for maintenance safety, work processes, and tools, including inspection standards, work instructions, and assessment criteria.
  • Provide ongoing online and in-person capability training for nationwide site teams to align work understanding and standardize practices.
  • Continuously improve site audit, corrective-action follow-up, and standardization assessment mechanisms.

Desired Qualifications

  • A major in mechanical engineering, electromechanical engineering, automation, special equipment, or safety engineering.
  • Experience in elevator field maintenance management, safety inspections, work-standardization, or tool management.

About the Company

KONE

Manufactures and maintains elevators, escalators, doors

KONE designs, manufactures, installs, maintains, and modernizes elevators, escalators and automatic building doors for buildings worldwide. Its products move people and goods between floors in residential, commercial, and public spaces, enabling vertical transportation and safe access. Revenue comes from selling new equipment and from long-term service contracts for ongoing maintenance and modernization, creating both upfront and recurring income. What sets KONE apart is its ability to provide end-to-end solutions and a global service network, a strong emphasis on energy efficiency and sustainable design, and a broad portfolio that covers equipment, modernization, and door systems. The company’s goal is to support urban development by delivering reliable, energy-efficient vertical transportation and access solutions that improve people flow in modern buildings.

Company size
10,001+
Company stage
IPO
Headquarters
Espoo, Finland
Founded
1910

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