Job Description
About the Information Technology Team
The team is a collaborative and dynamic group of 13 employees, including an IT Director, two Systems Engineers, four IT Operations Support Administrators, one Application Support/Training employee, a Database Manager, a Business Application Administrator, a Microsoft 365 Administrator, a Law Librarian, and a Legal Technology Analyst II. The team provides its customers with a comprehensive package of applications including litigation support and digital forensic tools essential to delivering efficient and timely legal services to the City and County of San Francisco; conducts ongoing research of hardware and software developments; identifies technologies and knowledge resources appropriate for existing and anticipated office needs; effectively integrates equipment and software into the daily workflow; and facilitates productivity and customer satisfaction through effective customizations and timely support.
About the Legal Technology Analyst II Position
The Office seeks a Legal Technology Analyst II to support the modernization, maintenance, and reliability of its IT systems. A primary responsibility of this role will be to assess current and alternative technology solutions used in legal and litigation workflows, determine the tools that best meet the Office’s needs, and implement and support them in a way that improves efficiency, quality of work product, and outcomes.
The ideal candidate has a broad understanding of technologies used in the legal industry, experience supporting them in a high‑demand environment, and familiarity with IT governance and service‑management principles. This role requires the ability to translate technical concepts into clear guidance for internal customers at all levels of the Office.
Additional Position Information and Responsibilities
In addition to the responsibilities outlined above, the ideal candidate will:
- Implement management’s technology initiatives by deploying new tools, enhancements, and solutions.
- Collaborate closely with stakeholders to understand their technical challenges and operational needs to guide them toward effective solutions.
- Evaluate the current technical environment and identify opportunities to improve processes and technologies.
- Develop comprehensive user and technical requirements.
- Conduct training sessions and support end‑user adoption of new tools and optimized workflows.
- Develop usage guidelines, best‑practice recommendations, user documentation, training materials, and other supporting resources.
- Improve system efficiency through innovative problem‑solving and solution design.
This position requires excellent communication skills and the ability to collaborate effectively with colleagues at all levels of the Office, including the Executive Team, as well as with City partners and external vendors. A strong customer‑service mindset—focused on responsiveness, problem solving, and professionalism—is essential. The successful candidate must be a disciplined self-starter as well as a positive team player and have the ability to execute tasks with efficiency and quality while possessing a desire to learn.
As part of a rotating schedule shared among IT team members, the selected candidate will provide 24‑hour on‑call support to ensure rapid response and recovery in the event of software or hardware issues affecting mission‑critical systems and networks.
The successful candidate will be placed at a salary step based on years of experience and additional relevant degrees, certifications, credentials, or skills. The successful candidate will work onsite full time for up to the first six months. Remote work may be available after that period, up to a maximum of one day per week remote. Currently, team members work one remote day per week.
Qualifications
Minimum Qualifications
Education:
An associate degree in business administration, public administration, information systems, economics, finance, computer science, UX/UI design or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field].
Experience:
One (1) year in the information systems field, including technical support, content management, administration of network applications, system analysis, or service design.
Substitution:
One (1) year of additional experience as described above may be substituted for the required degree.
Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree.
Desired Qualifications
- Three or more years of experience in the job responsibilities described.
- Experience with Microsoft 365 including Exchange and Entra ID.
- Experience with Windows and Active Directory.
- Solid and deep understanding of Microsoft Office (Outlook, Word, Excel, and PowerPoint) as well as Adobe Acrobat.
- Familiarity with NetDocuments.
- Experience with SharePoint.
- Experience with Microsoft Azure.
- Experience with PowerShell, Windows command shell scripting, and Python.
- Familiarity with MacOS, iOS, and Android.
- Knowledge of Information Governance, ITIL, and ITSM.
- Bachelor’s degree in computer science or related field.
- Excellent customer service skills.
- Excellent analytic and troubleshooting skills.
- Excellent writing and documentation skills.
- Excellent verbal and presentation skills.
- Good interpersonal and communication skills.
- Possess attention to detail.
- Experience in the consulting / professional services field.
- Experience working in and/or with the legal industry.
- Ability to assume responsibility quickly and work independently and efficiently.
- Ability to manage and appropriately balance an active and varied workload as well as adjust to occasional workload increases.
- Ability to exercise good judgment, multi-task, and meet deadlines.
- Self-starter and active learner.
- Desire and ability to work successfully as part of a team.
- Ability to work closely and communicate effectively with internal customers to assist them in achieving their goals while providing informed guidance about technical options with a “can-do” problem solving attitude.
Verification
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements.
Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.
All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.
Resumes will not be accepted in lieu of a completed City and County of San Francisco application.
Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.
Selection Procedures
The selection process will include evaluation of applications in relation to minimum requirements. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited to participate in the oral/performance interview.
Additional Information
Salary and Benefits
The Legal Technology Analyst II position has a 10-step salary scale ranging from $115,830 - $145,704. The successful applicant is appointed to a salary step based on years of experience. The City offers robust health, retirement, and other benefits. For more information please visit: https://sfdhr.org/benefits-overview. Information Technology staff is represented by the International Federation of Professional and Technical Engineers Local 21. Information about compensation and benefits is available by entering Classification Code 1052 at https://careers.sf.gov/classifications/.
Remote Work
The successful candidate will work onsite full time for up to the first six months of employment. Remote work may be available after that period, up to a maximum of one remote day per week.
Additional Information Regarding Employment with the City and County of San Francisco:
HOW TO APPLY
Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.sf.gov/ and begin the application process.
- Select the “Apply Now” button and follow instructions on the screen
Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfcityatty.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).
Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.
Human Resources Analyst Information: If you have any questions regarding this recruitment or application process, please send your inquires to Jumy Dang, Senior Human Resources Analyst, at [email protected].
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.
Compensation: 115830 to 145704 (USD) (YEARLY)
IT Operations