Lead Banquet Server

Salary Range: 17 to 18 (Currency: USD) (Pay period: per-hour-wage)

Responsibilities:

• Guest Service: Anticipates and responds to guests in a friendly, positive and timely manner. Provides the highest quality service to guests using proper serving techniques. Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary. Understands and follows Holiday Inn guest service recovery program.  
• Serving Duties: Listens attentively, follows serving direction from banquet captain and event planner, and uses proper serving techniques.  According to function specifications, sets up, maintains, and takes down banquet rooms after service/event has concluded.   Busses trays in a timely manner, and keeps banquet area and meeting rooms neat, clean and presentable.   Adheres to all health regulations, keeping and local liquor laws.   
• Helps control expenses:  Responsible for proper use of all banquet collateral and equipment.  Adheres to cost controls to reduce expenses and waste.   
• Works Safely:   Dispenses/serves food and beverages and maintains a clean and safe work area in accordance with Holiday Inn, local, state, and federal regulations. Follows all Holiday Inn procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures.  
• Self/Workload Management:  Produces required volume of work by planning, organizing and prioritizing work duties.  Adheres to Holiday Inn attendance policy, grooming/appearance standards, general work rules and department procedures. Attends all required department and hotel meetings.  
• Works collaboratively with all others: Assists bartenders and works as a team player to ensure all guest needs are met. Works as a team player to ensure all guest needs are met.  Completes all assigned duties within or outside the normal scope of responsibilities.   
• Side Work/Other Duties: Completes all required side work, and takes initiative to assist wherever necessary.  Actively contributes to the success of the guest experience. 

Required Skills and Experience:

• High school diploma/GED or equivalent experience required.
• TIPS or CARE beverage service certification desired, or the ability to obtain certification is required.
• Must have one or more years of previous guest service experience.
• Must have demonstrated exemplary customer service, attention to detail, and ability to perform job duties in a repetitious and fast paced environment.
• Must have the ability to speak, understand, and write English in order to meet guest’s needs.
•  Ability to lift, push and pull up to 50 pounds on a regular basis throughout shift, and up to 75 pounds on an occasional basis.
• Requires ability to complete physically demanding responsibilities such as walking, standing, carrying, and moving about the property continuously throughout the shift.
• Prefer one or more years of previous serving experience in a banquet environment. EEO AA M/F/Vet/Disabled