Manager on Duty
About the job
- Comfort using club software systems and radio communications to streamline operations and provide service.
- Strong communication skills for interacting with members, directing staff, and liaising with management.
- Quick thinking and resourcefulness to resolve challenges.
- Ability to collaborate, work as part of a team, and pitch in wherever needed.
- Conduct hourly club walk-throughs to maintain cleanliness and functionality.
- Provide information to members and guests at the front desk, resolve problems, and answer questions.
- Identify and submit work orders daily.
- Lead responses to club radio calls and implement solutions.
- Use club software systems to navigate club operations.
- Educate team members and members on company policies and procedures.
- Ensure the team meets expectations for punctuality, dress code, friendliness, and cleanliness.
- Direct staff and take charge of club operations during assigned shifts.
About the company
1) What the company does: Elite Sports Clubs runs fitness club facilities across multiple locations, offering memberships and a range of services to help people stay active, with roles across both full-time and part-time positions. 2) How it works: Members access the clubs’ facilities (gym equipment, group classes, and possibly personal training) at various locations. The clubs operate by hiring friendly, motivated staff who uphold the company’s core values to deliver quality service. 3) How it differs from competitors: The company emphasizes its core values—Professionalism, Ownership, Team, Quality, and Celebration—and its ongoing growth and emphasis on recruiting exceptional employees across many locations, focusing on culture and service quality rather than just facilities. 4) The goal: To provide a high-quality member experience across multiple locations by growing its team with strong, value-aligned employees and maintaining a culture that supports service excellence.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Brookfield, Illinois
Founded
1986
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Simplify's Take
What believers are saying
- River Glen's July 31, 2026 page confirms continued investment in Glendale-adjacent growth.
- Elite's August 23, 2026 pickleball pages show persistent demand across Brookfield, Mequon, and River Glen.
- Jobs page updated August 26, 2026 lists open positions, signaling ongoing hiring.
What critics are saying
- Data-provider Glendale, Arizona coverage conflicts with Wisconsin footprint, signaling sloppy corporate communication.
- Platform tennis court builds demand capital; weak utilization pressures returns before 2027.
- BBB logged six complaints in three years, and four went unanswered, hurting retention and referrals.
What makes Elite Sports Clubs unique
- Elite runs four Milwaukee-area clubs, bundling fitness, tennis, pools, and coworking under Passport access.
- River Glen, updated August 26, 2026, adds supervised Quad programming and long hours.
- Elite's indoor and outdoor pickleball program and paddle-tennis focus differentiate it from generic gyms.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance