Data Center Manager

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Data Center Manager 

Role Summary

Join athenahealth as a Data Center Manager, where you will play a key role in overseeing the operational excellence and lifecycle management of our physical data center infrastructure. This position is based in Ohio and requires in-person presence to lead and support critical data center functions. You will report directly to the Data Center Director, contributing to the stability and growth of our production environments. 

Team Summary

The Data Center Engineering Team (DCEng) is dedicated to ensuring the stability, capacity, and full lifecycle management of physical devices, infrastructure, and environmental conditions within athenahealth’s production data centers. This team manages all physical aspects of server assets from procurement through decommissioning, including hardware repairs and modifications to maintain asset and infrastructure stability. DCEng collaborates closely with data center providers to maintain optimal environmental conditions, ensuring the safety and performance of our assets. Additionally, the team acts as “remote hands” to support the Site Reliability Engineering (SRE) operational teams, providing 24x7x365 on-call coverage to address facility needs and support ongoing growth. The Data Center Manager will expand on these responsibilities by leading daily operations, driving continuous improvement, and fostering a culture of accountability and technical excellence. 

Essential Job Responsibilities

• Lead and manage daily operations of the data center to ensure high availability and performance of physical infrastructure. 
• Develop and maintain monitoring dashboards using Prometheus and Grafana to track infrastructure health and performance metrics. 
• Utilize Jira to manage work orders, incident tracking, and project workflows efficiently. 
• Analyze operational data to identify trends, risks, and opportunities for improvement in data center processes. 
• Collaborate with cross-functional teams to coordinate hardware procurement, installation, maintenance, and decommissioning activities. 
• Ensure compliance with safety, security, and environmental standards within the data center facilities. 
• Foster a culture of accountability and continuous improvement within the team, aligning with athenahealth’s core values.

Additional Job Responsibilities

• Support capacity planning and forecasting efforts to align infrastructure growth with business needs. 
• Participate in disaster recovery planning and execution to ensure data center resilience. 
• Assist in vendor management and contract negotiations related to data center services and equipment. 
• Provide technical guidance and mentorship to junior team members. 
• Contribute to documentation and knowledge sharing to enhance team effectiveness. 
• Engage in cross-team initiatives to improve operational workflows and automation. 
• Support on-call rotations as part of the 24x7x365 coverage model.

Expected Education & Experience

• 2 to 5 years of experience in data center operations, infrastructure management, or a related technical field. 
• Proven leadership skills with the ability to manage teams and drive accountability. 
• Hands-on experience with Prometheus and Grafana for monitoring and visualization. 
• Proficiency in Jira for project and incident management. 
• Strong analytical skills with experience in operational data analysis. 
• Familiarity with physical data center infrastructure, including hardware lifecycle management and environmental controls. 
• Ability to work effectively in an in-person role based in Ohio.

Expected Compensation

$88,000 - $150,000

The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates.  Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.