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Michelin

Global tire manufacturer and mobility services

Breakdown Agent

Customer SupportPosted on Nov 11
Full-timeMannheim, Germany

About the Job

Requirements

  • Strong communication and customer-service orientation, with the ability to remain calm under stress.
  • Good computer skills for fast and accurate data entry.
  • A reliable and structured approach to work.
  • Very good spoken and written German.
  • Basic English skills.

Responsibilities

  • Receive incoming customer calls about tire breakdowns.
  • Accurately record all relevant information and enter it into computer systems, including the precise location, vehicle details, and required tire dimensions.
  • Identify and contact automotive repair shops and service partners to find the nearest suitable provider.
  • Actively communicate and coordinate between the customer and the repair shop performing the service.
  • Track the deployment process and status updates comprehensively to ensure smooth subsequent billing.

Desired Qualifications

  • Additional language skills.

About the Company

Michelin

Global tire manufacturer and mobility services

Michelin makes and sells tires for cars, light trucks, trucks, and specialty equipment, and also offers mobility services such as ViaMichelin and the Michelin Guide. Its tires are sold to OEMs, distributors, and retailers, while its services include fleet management and digital guides that add value for customers. The company differentiates itself with a broad product range across consumer, commercial, and industrial tires alongside digital services and a well-known brand guide, creating multiple revenue streams. Its goal is to be a full-scale mobility partner by expanding beyond tires to services that help customers plan, optimize, and enjoy their journeys while upholding tire performance and safety.

Company size
10,001+
Company stage
IPO
Headquarters
Clermont-Ferrand, France
Founded
1889

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