Case Management Worker

Case Management Worker - Cosan Nua West

Full time – 35 hours per week

12 Month FTC with a view to permanency 

Salary: €39,872.09 per annum

Location: Galway City, and across the County (Hybrid) 

1. Role:

Support to single individuals and families from different nationalities, who are currently residing in IPAS accommodation in the West region of Ireland. This role offers a fantastic opportunity to be a member of a multi-disciplined team using holistic approaches to support Depaul service users. Working within the principal of harm minimisation where residents receive a high degree of care, support and dignity, Depaul has a commitment to service user participation and to empowering residents to manage their own lives. This role works across a 5 -day week rota Mon - Fri, and commences with increased annual leave days and other added benefits.

2. Responsibilities:

• To work directly with service users, to achieve the best outcomes, using the Depaul Support Toolkit and be able to access other relevant wraparound services needed for client’s progression.
• To develop and maintain robust, effective working relationships with Local Authorities and other agencies, using an interagency approach.
• To assess clients’ housing needs and support them to progress in private rented accommodations
• To advocate and empower clients to overcome various barriers they encounter and that impact their ability to progress into independent living
• To ensure that all clients information is recorded and stored as required and in line with Data Protection regulations and Depaul’s Confidentiality Policy.
• To support the managers in reviewing the delivery of the service in light of the agreed Depaul Key Performance Indicators and the requirements of external funders.
• To participate fully in meetings within Depaul and with external services, with the direction and support of the Line Manager.
• To work creatively and exercise initiative to help the service meet its core objectives and ensure service user’s needs are met.
• To work with the manager to develop the team to ensure its effectiveness in delivering agreed outcomes.
• To adhere fully to the Health & Safety Responsibilities
• To adhere fully to Organisational Risk Management Procedures, especially in relation to assessing risk and to lone working.
• To ensure Depaul meets its strategic objectives, as detailed in the Service Delivery Plan for the service.
• To at all times undertake the role in a professional manner, always working in accordance with the aims, values and ethos of the Depaul.
  
• To participate fully in the supervision structure (including Induction and Progress reviews, monthly supervisions, JARs).
• To participate fully in all training, as required by the Organisation.
• To adhere to all Depaul People and Organisation Policies and Procedures, especially in regard to Professional Boundaries, Confidentiality & the Code of Conduct,
• To contribute to the effective implementation of the Depaul’s Equal Opportunities Policy as it affects both the organisation and its work with service users.
• Undertake any other duties that may be required which are commensurate with the role.
• The above list is not exhaustive; additional areas of responsibility may be added over time and flexibility to cover for other staff roles is required from time to time.  
  

3. Person Requirements:

• Social Studies /Case Management Accredited Qualification (essential)
• Exceptional computer literacy is an absolute requirement, with ability to confidently use Microsoft Office (particularly Excel),  electronic record management systems (e.g. Salesforce),  proficient in the use of email, and digital reporting tools. Applicants must be capable of maintaining accurate and up to date electronic case files, producing reports, managing data, and working efficiently in a technology-driven environment (essential)
• Full Valid Driver’s Licence and access to the use of a car (essential)
• At least two years of working, as a case manager with service users with complex needs and co-ordinating support plans for service users (essential)
• At least one year of regular use of IT systems with a good proficiency in Excel & Word
• At least one-year work experience of using Cloud applications, such as Salesforce
• Experience of working in liaison with other agencies within the voluntary and statutory sectors
• A clear understanding of the case management approach
• Experience in outreach or tenancy sustainment capacity
• Experience in working with families
• Work experience of working directly with people from different nationalities
• Good knowledge about the immigration system, legislation and nationality matters in Ireland
• An understanding of why people become homeless or may be at risk of homelessness and the issues they present with, particularly in relation to substance misuse.
• An understanding of the Housing Led/First Strategy and familiarity with the Pathways to Home Strategy of the DHRE
• Excellent communication skills - both verbal and written and electronic (including statistical and qualitative reports).
• Ability to be a flexible and work in a variety of settings, with a variety of teams.
• An ability with work collaboratively with other agencies (both statutory and voluntary), be able to demonstrate an excellent work ethic.
• An ability to (and understanding of how to) advocate on behalf of the service users
• An understanding of the statutory and voluntary sector services available to immigrants and homeless people and/or people with alcohol misuse issue.
• Ability to work according to the principles of Harm Reduction and Low threshold work.
  
• Excellent organisational skills and communication skills.
• An understanding of the health and safety issues, especially in regard to lone working
• An ability to show initiative and develop solutions to problems
• Demonstrated ability to work independently as a lone worker is essential. The successful candidate must be confident in managing their own workload, making sound professional decisions, assessing and managing risk, prioritising demands, and working safely across multiple settings.
• A knowledge of another language would be an advantage (desirable)

WHY WORK FOR US?

Depaul is a cross border charity supporting some of the most marginalised individuals, couples and families experiencing homelessness. Our mission is to end homelessness and change the lives of those affected by it. Would you like to help us to meet our mission?

We are a values led organisation and aim, at all times, to live and breathe these values in our everyday work. Our values are based on four key principles:
• We celebrate the potential of people
• We put our words into action
• We aim to take a wider role in civil society
• We believe in rights and responsibilities

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EQUAL OPPORTUNITIES:
Depaul strives to create a diverse and inclusive programme and is committed to ensuring equality of access to our opportunities and equality of treatment for our staff in all our policies and practices. We welcome applications from individuals aged 18 and over from a diverse range of backgrounds.

If you choose to work for Depaul we offer:

Our Benefits

• Annual Leave Up to 3 years' service: 25 days per year
  3 years' up to 5 years' service: 27 days per year
  Over 5 years' service: 30 working days per year (Exclusive of bank and statutory holidays)
  10 public holidays each year with Good Friday as discretionary day. Day off and day pay for Christmas Day,
  St.Stephen's Day, and New Year's Day worked for shift workers.
  Non-Shift Workers: Paid day off on public holidays.
  Shift Workers: Expected to work on public holidays; receive an additional day of annual leave in lieu.
  Non-Rostered Employees: May be entitled to one-fifth of the normal weekly rate of remuneration for the public holiday.
• Pension Matched by the employer
• Health Assistance Each staff member gets access to a health cash plan so you can claim money back, up to set limits, on a number of treatments. This includes dental, optical, acupuncture and many more. Your children under 16 are also included on the plan.
• Life Assurance Four times salary
• Maternity /Adoptive Leave 18 weeks full pay
• Paternity Leave 2 weeks full pay
• Sick Leave Entitlement to sick pay starting from day 1 with level of entitlement increasing with length of service (subject to policy terms)
• Employee Assistance Program EAP is a confidential counselling service that provides support to company employees and their family. It is available 24/7, 365 days a year covering; Counselling, legal advice, financial information, career guidance, life coaching, mediation, health information, cancer support, autism support, infertility and pregnancy loss, elder care support, parent coaching and international employee support.
• Learning and Development Depaul’s Vision, Mission and Values course, this involves travel to meet the Depaul International family.
• Emerging Leaders, supporting workers that would like to develop their leadership skills and to progress to a management role.
• Online learning resources within Depaul’s award nominated online learning platform, Moodle. Mandatory training including, MAPA, Health and Safety, Child Protection, Fire Safety, and First Aid