GBM

Online auction platform with bidder incentives

Data Center Operator

IT OperationsPosted on Nov 9

Full-timeSan José Province, San José, Costa RicaNo salary listed

About the Job

Requirements

Have 0–6 months of experience in data center operator, technical support, monitoring agent, or call center agent positions.
Have graduated from a technical vocational secondary school in a technology-related program; this is indispensable.
Have knowledge of ITIL, Cisco, Azure, AWS, network maintenance, infrastructure, and cybersecurity.
Have technical English proficiency.
Demonstrate proactivity, assertive communication, follow-up skills, and adherence to rules and processes.

Responsibilities

Ensure the operational health and availability of data center infrastructure through daily inspection rounds, preventive monitoring, and validation of the physical and logical status of critical equipment.
Manage and supervise the lifecycle of operational tickets and incidents, ensuring timely assignment, handling within established service-level agreements, and continuous follow-up through formal resolution and closure.
Administer and coordinate operational communications, service requests, and incidents through official support channels, ensuring their registration, follow-up, escalation, and timely resolution.

Descripción:

Responsable de garantizar la continuidad operativa del Data Center mediante la ejecución de controles periódicos, monitoreo de infraestructura tecnológica y seguimiento de incidentes. Realiza checklist operativos por turno, supervisa el estado de equipos y servicios a través de herramientas de monitoreo y portales de gestión, y da seguimiento a tickets e incidentes activos para asegurar una atención oportuna y el cumplimiento de los niveles de servicio establecidos.

Responsabilidades:

Garantizar la salud operativa y disponibilidad de la infraestructura del Datacenter mediante la ejecución de rondas de inspección diarias, monitoreo preventivo y validación del estado físico y lógico de los equipos críticos.
Gestionar y supervisar el ciclo de vida de los tickets operativos e incidentes, garantizando su asignación oportuna, atención dentro de los Acuerdos de Nivel de Servicio (SLA) establecidos y seguimiento continuo hasta su resolución y cierre formal.
Administrar y coordinar la gestión operativa de las comunicaciones, solicitudes de servicio e incidencias a través de los canales oficiales de atención, garantizando el registro, seguimiento, escalamiento y resolución oportuna de los requerimientos.

Requisitos:

Experiencia: Experiencia De 0 a 6 meses en puestos de operador data center, soporte técnico, agente monitoreo, agente call center
Formación: Técnico medio graduado de colegio técnico profesional en carreras afines de Tecnología (Indispensable)
Conocimientos técnicos: ITIL, CISCO, AZURE, AWS, mantenimiento de redes, infraestructura, cyber Seguridad.
Idioma: Ingles técnico
Habilidades: Proactividad, comunicación asertiva, habilidades para seguimiento y apego a las normas o procesos.
Modalidad y horario: presencial 100%, horarios mixtos cada 4 meses. De 6:00 am a 3:00pm o 2:00pm a 10:00 pm o 10:00 pm a 6:00 am.

About the Company

GBM

Online auction platform with bidder incentives

GBM operates gbm.auction, an online auction platform that pays bidders a payout whenever another bidder places a higher bid using its Bidder Incentive Auction™. The system uses proprietary auction technology to create ongoing bidding incentives, so bidders can earn cash rewards even if they don’t win, while auctioneers can push higher final prices. It differentiates itself from typical online auctions by replacing the zero-sum dynamic with continued participation incentives and is connected to Bidwrangler, a related platform. The goal is to increase bidding activity and hammer prices, improve bidder engagement, and grow the collectibles market.

Company size: 1-10
Company stage: Not listed
Total funding: Not listed
Headquarters: London, United Kingdom
Founded: 2020

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