Houseman

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A secluded oasis at the edge of an idyllic lagoon! On the east coast of Mauritius, lapped by turquoise waters perfect for water sports, our relaxing Resort is filled with lush greenery and dramatic views everywhere you turn. Each stylish villa and residence feature its own private garden and pool – just like the home for the Resort’s resident giant tortoises. After a day exploring the Indian Ocean or playing unlimited golf at both our Ernie Els-designed course and Bernhard Langer signature course, unwind at our award-winning Spa and raise a glass at one of our exciting dining venues. Mauritius is teeming with opportunities for your next day’s adventures. This beautiful resort opened in October 2008, and has 90 one-bedroom villas, 1 Presidential Suite, 45 two-to-five-bedroom residential villas, 5 stunning Food and Beverage venues in addition to managing an off-property beach bar/restaurant, an award-winning over water Spa, 2 tennis courts and a fitness center.

Purpose

To ensure the completion of all duties as assigned daily on the Housekeeping Attendant’s Daily Task Sheet. 

Is responsible for assisting Housekeeping Managers and Supervisors as required.

    Job Responsibilities

General

• Is directly responsible for the day to day key processes in his/her area of work

• Assists his/her supervisor in executing the day to day operational requirements

• Assumes training responsibilities when required; demonstrates a high degree of standards awareness; promotes teamwork and acts as role model

• Attends all scheduled training sessions

• Actively offers operational, employee and customer (internal and external) related feedback to management

• Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule

• Adheres to the hotel's code of conduct and grooming & hygiene standards

• Is seen as working hands-on, assists colleagues in crunch times.

• Actively participates in briefings and meetings; facilitates communication between employees and management

• Maintains a clean and orderly work area and promotes a safe working environment 

• Performs any other cognate duties as and when required.

Departmental

• Possesses a high degree of product knowledge and relevant technical skills. Keeps abreast of events in the hotel.

• Provides genuine hospitality and recognition in the work area. Promotes hotel services and products.

• Anticipates guest needs and takes ownership of guest concerns and requests; acts decisively to ensure guest satisfaction. Offers a special service touch when an opportunity is presented.

• Attends to guest and internal customers calls and coordinates with concerned departments to ensure timely and efficient service delivery.

• Pick-up work assignments from the Housekeeping Department, and review for any questions. 

• Sign in/out the payroll sheet and floor keys. 

• Report to assigned area(s) with required keys, equipment, supplies, etc.

• Deliver additional linen and rollaway to guest rooms as required.

• Deliver guest requests from housekeeping.

• Collect garbage and recycling items on all floors.

• Carry mobile and maintain communication with housekeeping office.

• Always be in contact with the Housekeeping Desk Attendant for all special requests.

• To report any missing items from rooms e.g., bathrobes, soap dishes etc.

• Ensures water is picking up before shift ended.

• Make sure buggy is in good working condition and clean all time.

• Before shift ended make sure all pantries are clean and all bin and garbage is removed.

Special Requirements

• Technical education in Hospitality management is preferred 

• 1 year previous experience in the Housekeeping Department of a 5-star Resort/Hotel. 

• Requires reading, writing and oral proficiency in the English and French language.

        Compliance Policies

• Grooming Policy

• Confidentiality Agreement

• Policy Against Harassment

• Electronic Systems Policy

• Code of Business Conduct and Ethics

• Employee Handbook Acknowledgement Form