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Highgate

Hospitality and travel-focused venture capital

Housekeeping Manager

Environmental Services (Healthcare)Updated on Nov 10
Full-timeBoston, MA, USA$75k - $78k /yrIn-person

About the Job

Requirements

  • At least 5 years of progressive experience in a hotel or related field, or a four-year college degree and at least 3 years of related experience.
  • One year of housekeeping management experience in a luxury setting is preferred.
  • Must be proficient in Windows, company-approved spreadsheets, and word-processing software.
  • Must be able to communicate effectively verbally and in writing with employees and guests at all levels.
  • Must be able to listen to, understand, and clarify concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Must attend hotel-required meetings and trainings.
  • Must maintain regular attendance according to scheduling needs.
  • Must maintain high standards of personal appearance and grooming, including wearing a name tag.
  • Must comply with hotel standards and regulations to encourage safe and efficient hotel operations.
  • Must be effective in handling problems by anticipating, preventing, identifying, and solving them.
  • Must be able to understand and evaluate complex information and data from various sources to meet objectives.
  • Must maintain confidentiality of information.
  • Must be able to work long hours when required.
  • Must be able to exert up to 50 pounds of force occasionally and up to 20 pounds frequently or constantly to move objects.

Responsibilities

  • Ensure the housekeeping department operates attentively, efficiently, courteously, and in a manner that provides guests with quality service and a clean, safe environment while controlling expenses and maximizing service levels.
  • Respond courteously and efficiently to guest requests, problems, complaints, and accidents received through reservations, comment cards, letters, or phone calls, and follow up to ensure satisfaction.
  • Motivate, coach, counsel, and discipline housekeeping personnel according to hotel standard operating procedures.
  • Ensure compliance with required training and deliver training using the hotel’s effective training steps.
  • Maintain a scheduled cleaning program, including floor care, hard cleaning, and mattress flipping, and maintain detailed checklists for each position.
  • Assist in maintaining and controlling housekeeping equipment.
  • Assist in ensuring compliance with corporate risk-management standards, including material safety data sheets and hazard communication requirements.
  • Ensure large guestroom turns are managed efficiently and departmental opening and closing procedures are followed consistently.
  • Carry a pager at all times.
  • Prepare and conduct housekeeping interviews as required and follow hiring procedures.
  • Develop employee morale and ensure housekeeping personnel are trained.
  • Inspect rooms daily, including inspecting some rooms with supervisors each day, and assist the Director of Housekeeping in inspecting VIP rooms before arrival.
  • Ensure public areas, guest rooms, and back-of-house areas meet hotel standards.
  • Maintain required par levels of housekeeping and laundry supplies by ordering needed supplies and amenities monthly or quarterly.
  • Assist with monthly and quarterly housekeeping inventories on time.
  • Protect guest privacy and security by following hotel procedures.
  • Monitor work orders, submit them to Engineering according to procedures, and follow up to ensure completion.
  • Conduct pre-shift meetings for room attendants and housemen.
  • Respond to emergencies using information in material safety data sheets and keep those sheets current and accessible.
  • Balance and clear room status nightly, compare the evening housekeeping report with the property management system room-status report, and resolve discrepancies.
  • Assist in reviewing housekeeping staff work hours for payroll compilation and submit the information to Accounting on time.
  • Assist in preparing employee schedules according to business forecasts, payroll-budget guidelines, and productivity requirements.
  • Follow hotel procedures for purchase orders, invoice vouchering, and checkbook accounting.
  • Maintain professional working relationships and open communication with managers, employees, and other departments.
  • Implement hotel policies and house rules and understand hospitality terminology.
  • Ensure housekeeping staff sign off on position-specific service-standard competencies.
  • Operate pagers and radios professionally and ensure proper radio etiquette within the department.
  • Manage and organize large-turn days, including group check-ins and check-outs.
  • Monitor out-of-order, out-of-service, discrepant, and show rooms.
  • Maintain constant communication with Guest Services.
  • Monitor and act on special requests, including VIPs, special-needs rooms, and connecting rooms.
  • Attend weekly staff meetings and provide training on a rotational basis using hotel training standards.
  • Maintain lost-and-found procedures and policies according to hotel standards.
  • Maintain the housekeeping key-control system.
  • Ensure department participation in monthly hotel team meetings.
  • Focus the housekeeping department on its contribution to guest service and audit scores.
  • Monitor VIPs, special guests, and their requests.
  • Review the housekeeping logbook and guest-request log daily.
  • Assist in maintaining an organized filing system for purchases, invoices, schedules, forecasts, reports, and tracking logs.
  • Use the telephone and computer system to report and verify room status.
  • Record valet laundry for valet cleaners and check incoming laundry at the end of the day to ensure all items have been returned.
  • Store, secure, and issue supplies as needed to meet business demands.
  • Ensure regular maintenance and cleaning projects are completed twice a year.
  • Ensure overall guest satisfaction.
  • Support company core values.
  • Facilitate, prepare for, and attend weekly WIG meetings and track results.
  • Participate in manager-on-duty coverage as required.
  • Maximize productivity, identify problem areas, and assist in implementing solutions.
  • Perform other duties as requested by management.

Desired Qualifications

  • One year of housekeeping management experience in a luxury setting.

About the Company

Highgate

Hospitality and travel-focused venture capital

HTV is the venture capital arm of Highgate, funding early-stage and growth-stage technology companies that serve the hospitality and travel industries, with a focus on Seed and Series A rounds in North America and Europe. It backs startups in areas like revenue management, B2B marketplaces, business intelligence, alternative accommodations, and restaurant tech, providing capital and strategic support to help them scale. HTV stands out by combining hospitality domain expertise with venture funding, leveraging Highgate’s asset base of over 500 owned or managed hotels, 84,000+ rooms, and more than $20 billion in assets under management to accelerate portfolio growth. Its goal is to grow tech-enabled hospitality and travel ecosystems by aligning portfolio company success with Highgate’s network, resources, and strategic interests.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
New York City, New York
Founded
Not listed

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