A degree equivalent to a college degree in Administration of Hotel Management is required.
Three to five years of experience in a housekeeping management position is required.
Strong management skills are required.
Analytical and problem-solving skills and the ability to execute work are required.
Responsibilities
Assist the Executive Housekeeper in managing the Housekeeping Department to ensure the highest standards of cleanliness.
Oversee and direct cleaning and maintenance operations on floors and in public areas, and monitor processes to ensure timely, defect-free housekeeping services for guests.
Assume full responsibility for management of the Housekeeping Department in the absence of the Executive Housekeeper.
Supervise Housekeeping Department staff to ensure prompt and courteous service for internal and external guests and customers, and adherence to hotel standards.
Assign duties and special projects daily to Room Attendants and Public Area Cleaners, follow up on progress, and keep the Executive Housekeeper informed.
Randomly inspect rooms, especially those assigned to VIPs, VVIPs, and repeat guests, and coordinate flowers and other special requests for these guests.
Inspect floors and public areas to ensure facilities, equipment, and amenities are clean and well maintained; verify outside contractors' work against contract requirements; and take corrective measures to meet standards.
Participate in recruiting staff by screening and interviewing applicants.
Identify departmental training needs, develop a training plan, and obtain the Executive Housekeeper's approval before implementation.
Keep Housekeeping staff informed about daily operational activities and provide information relevant to their duties.
Anticipate equipment and supply needs and ensure availability; control use of amenities and cleaning supplies to meet budget and ensure appropriate use of equipment and tools.
Handle guest and interdepartmental comments and requests, and recommend service improvements to the Executive Housekeeper.
Monitor Lost and Found, Key Control, security, emergency, and employee and guest health and safety procedures.
Participate in housekeeping projects such as general cleaning, including scheduling, inspections, record keeping, follow-up, and communication with related departments.
Assist the Executive Housekeeper in preparing the annual manning guide, CAPEX budget, and departmental budget to meet business objectives.
Attend meetings, write reports, maintain a daily log, and perform other administrative duties related to the position.
Desired Qualifications
Experience in a five-star hotel is preferred.
Excellent communication and interpersonal skills, with strong presentation and grooming, are desired.
Experience in revenue management is an advantage.
The incumbent in this position is responsible for assisting the Executive Housekeeper in managing the Housekeeping Department in order to ensure the highest standards of cleanliness. They oversee and direct all cleaning and maintenance operations on Floors and Public Area. Closely monitor all processes related to ensuring high level of housekeeping services provided to the guest is timely and defect free. In the absence of the Executive Housekeeper, they are fully responsible for the management of the Housekeeping Department.
Supervise Housekeeping Department Staff to ensure that guests and customers, whether internal or external, receive prompt and courteous service, and to ensure adherence to hotel standards.
On a daily basis, assign duties and special projects to Room Attendants / Public Area Cleaners, follow up on the progress and keep the Executive Housekeeper informed.
Check rooms randomly and particularly all those assigned to V.I.P., V.V.I.P. and Repeated Guests and coordinate the flower requirements to these guests and other special requests.
Inspect Floors / Public Areas to ensure that facilities, equipments and amenities are clean and are well maintained; verify the work performed by outside contractors to ensure compliance to their contract; and take corrective measures in order to meet Kempinski standards.
Participate in the recruitment of new staff by screening and interviewing applicants.
Identify the department training needs, develop the training plan and get the approval of Executive Housekeeper before the implementation of training.
Keep the Housekeeping Staff informed on the daily operational activities and challenge and provide all information relevant to their job duties.
Anticipate and maintain all equipments and supplies and assure their availability. Control usage of all amenities and cleaning supplies to ensure compliance to budget and ensure appropriate usage of equipments and tools.
Handle comments and requests from guests and other departments to meet their satisfaction. Make recommendations to Executive Housekeeper on improving the services provided by the Housekeeping Department.
Monitor housekeeping procedures including Lost and Found, Key Control, Security and Emergency procedures and Health and Safety procedures for employees and guests.
Participate in various housekeeping projects such as general cleaning, which involve scheduling, inspections, records keeping, follow-up, and communication with other related departments.
Assist the Executive Housekeeper in the preparation of the annual manning guide, the CAPEX budget and departmental budget in order to meet the business objectives.
Accomplish several administrative duties related to the position such as attending meetings, writing reports, maintaining a daily log, etc.
Indonesian Citizen
Equivalent to a College Degree in Administration of Hotel Management.
3 to 5 years experience in a Housekeeping management position, preferably in a 5 star hotel
Excellent communication and interpersonal skills with superb presentation and grooming
Strong management skills and ability to inspire those in others
Experience in revenue management would be an advantage
Analytical and problem solving skills and execution of work