L3 Support Engineer

Job Description

L3 Support Engineer

Location: Mumbai
Experience: 2+ Years

Choosing Capgemini means choosing a place where you'll be empowered to shape your career, supported by a collaborative global community, and inspired to reimagine what's possible. Join us in helping leading organizations unlock the value of technology and drive scalable, sustainable growth.

Your Role

As an L3 Support Engineer, you will provide advanced technical support for enterprise retail and POS environments. You will be responsible for troubleshooting complex incidents, supporting critical business applications, and ensuring seamless operations across Windows, networking, cloud, and infrastructure platforms. You will work closely with L1 and L2 support teams while providing escalations and resolutions for high-priority issues.

In this role, you will:

• Provide L3 technical support for Windows-based systems and enterprise applications.
• Troubleshoot and resolve incidents related to networking, operating systems, peripherals, and retail POS devices.
• Investigate issues involving IP Addressing, DNS, DHCP, Domain Controllers, Network Switches, and connectivity.
• Support retail store technologies including POS terminals, payment card readers, handheld POS devices, scanners, printers, and other peripherals.
• Manage incident resolution for escalated tickets from Service Desk teams following established SOPs.
• Analyze logs using Splunk and troubleshoot platform and application issues.
• Perform root cause analysis and coordinate with Tier 3 teams for complex incidents.
• Monitor and support distributed systems, microservices, and cloud-based applications.
• Troubleshoot Kubernetes workloads, logs, and containerized environments.
• Support Linux and Windows server environments.
• Utilize PowerShell and Python scripts for automation, diagnostics, and operational efficiency.
• Work in a 24x7 support environment, ensuring service availability and adherence to SLAs.

Your Profile

Must Have Skills

• Strong Windows troubleshooting and support experience.
• Hands-on experience with Computer Networking concepts including IP Addressing, DNS, DHCP, Network Switches, and Active Directory/Domain Controllers.
• Experience supporting computer peripherals such as printers, scanners, payment card readers, USB, serial and parallel devices.
• Knowledge of computer hardware components including RAID storage, hard drives, and memory troubleshooting.
• Experience with Splunk log analysis and incident troubleshooting.
• Understanding of Linux and Windows operating systems.

What You'll Love About Working Here

• Flexible and inclusive work culture.
• Continuous learning and certification opportunities.
• Exposure to enterprise-scale retail and cloud technologies.
• Opportunity to work with global teams and cutting-edge support platforms.

About Us

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts provide unique R&D and engineering services across industries. Join us for a career full of opportunities where you can make a difference and grow every day.