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PDS Health

Integrated healthcare support company

Healthcare Coordinator

Full-TimeDeadline 10/5/27
$16 - $22.25/hr
Entry
San Antonio, TX, USA
In PersonTravel may be required between offices.
Medical, Clinical & VeterinaryClinical Support & Patient Administration

About the job

Requirements
  • A high school diploma or general education degree (GED) is required.
  • Travel may be required between offices.
  • Knowledge of office practices, technology applications, and patient insurance is required.
  • The candidate must be self-motivated and reliable, capable of working independently as well as part of a team.
  • The candidate must be able to multitask effectively without compromising the quality of work.
  • Excellent interpersonal, oral, and written communication skills are required.
  • The candidate must be able to handle and maintain the confidentiality of patient records.
  • The candidate must be organized and detail-oriented and able to work in a fast-paced environment.
Responsibilities
  • Partner with supported dentists to gain a financial commitment from patients to begin the dentist-diagnosed course of treatment with urgency.
  • Understand and use financial options to support case acceptance, educate patients on treatment choices, overcome common objections, and proactively keep dentists’ schedules productive.
  • Support patients in a consultative and educational manner while supporting a positive patient experience.
  • Model company culture, values, standards, and operational practices based on the We Believe Behavioral Framework.
  • Gain patient financial commitment to begin the dentistry diagnosed by the dentist.
  • Become proficient in the PDS system and tools, skills, and talents to assist patients in making decisions suited to their wants and needs.
  • Execute the HC Handoff in partnership with each clinician for every exam patient.
  • Serve as a subject matter expert on available financial options so patients can choose treatment options that fit their budgets.
  • Professionally overcome common patient objections to starting treatment.
  • Obtain necessary insurance pre-authorizations for patients who need them before treatment.
  • Ensure the office exemplifies the Comprehensive Care Model and make referrals outside the office as appropriate.
  • Participate in daily morning huddles, monthly team meetings, and other required meetings.
  • Understand business imperatives and how the role directly affects metrics and results.
  • Make decisions consistent with the PDS Brand framework and demonstrate stewardship of the PDS Brand.
  • Become knowledgeable about the Mouth Body Connection and support clinical excellence through comprehensive patient care.
  • Maintain a professional appearance and demeanor in accordance with company policies and address others professionally and respectfully.
  • Ensure compliance with company policies and applicable state, federal, and other regulatory requirements.
  • Perform other duties and responsibilities as assigned.
Desired Qualifications
  • Prior coursework or on-the-job training in dentistry, insurance, or business.

About the company

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PDS Health

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PDS Health is a healthcare support organization serving dental and medical practices. The company provides business, technology, clinical, administrative, and operational services that help affiliated practices deliver integrated care. It serves patients, clinicians, practice owners, healthcare teams, and communities across its supported network. Its operating model centers on locally led practices connected through shared technology, revenue-cycle, supply-chain, talent, and administrative services. Teams work across clinical care, practice operations, technology, billing, procurement, recruiting, training, and patient support. Teams support coordinated daily delivery.

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