Intergo Telecom

Global CPaaS and telecom services

NOC Engineer

Telecommunications EngineeringPosted on Nov 11

Full-timeRemote in BrazilRemote

About the Job

Requirements

A bachelor's degree in Telecommunications, Computer Science, or a related field, or equivalent work experience.
At least two years of experience in a network operations center or telecommunications environment.
Excellent knowledge of English; additional languages are a plus.
Proficiency with Alaris systems.
A strong understanding of networking protocols, technologies, and troubleshooting techniques.
Experience in the voice field is a plus.
The CV must be submitted in English; applications with CVs in other languages will not be considered.

Responsibilities

Continuously monitor and improve SMS route performance, proactively identifying and addressing potential delivery issues or inefficiencies.
Monitor real-time traffic and route performance, responding swiftly to network alerts and delivery issues.
Investigate and diagnose technical issues related to SMS routing, including network configurations, logs, and routing failures.
Monitor and maintain the messaging routing scheme to ensure 24/7 availability.
Promptly respond to and escalate trouble tickets from customers to suppliers.
Manage and troubleshoot alarms, alerts, and incidents using Alaris monitoring systems.
Respond promptly to network issues, escalating to senior teams when necessary.
Perform root cause analysis to prevent future network disruptions.
Collaborate with cross-functional teams to support system upgrades and configuration changes.
Document and update operational processes, procedures, and incident reports.
Continuously optimize system performance and implement best practices for network reliability.

Desired Qualifications

Experience in the voice field.
Knowledge of additional languages.

NOC Engineer - LATAM

Intergo Telecom Ltd · Brazil (Remote) · Full-time · Posted 2026-11-11

Workplace: remote

Department: NOC & Operations

Description

Intergo Telecom is a leading telecommunications provider specializing in innovative solutions to connect people and businesses. Our team is driven by cutting-edge technology, delivering seamless communication solutions to customers worldwide.

Join us and be part of a dynamic team that thrives on excellence and innovation.

We are seeking a Network Operations Center (NOC) Engineer to oversee the monitoring, maintenance, and optimization of our network infrastructure. The ideal candidate will have hands-on experience in SMS A2P, be proficient with the Alaris SMSC or similar and has at least two years of relevant experience.

As a NOC Engineer, you will play a crucial role in ensuring the smooth operation of our network, proactively identifying issues, and resolving them efficiently.

Responsibilities

Continuously monitor and improve the performance of SMS routes, proactively identifying and addressing potential delivery issues or inefficiencies
Monitor real-time traffic and route performance, responding swiftly to network alerts and delivery issues
Investigate and diagnose technical issues related to SMS routing, including network configurations, logs, and routing failures
Monitor and maintain the Messaging routing scheme ensuring 24/7 availability
Promptly respond and escalate TT's from Customers to Suppliers
Manage and troubleshoot alarms, alerts, and incidents using Alaris monitoring systems
Respond to network issues promptly, escalating to senior teams when necessary
Perform root cause analysis to prevent future occurrences of network disruptions
Collaborate with cross-functional teams to support system upgrades and configuration changes
Document and update operational processes, procedures, and incident reports
Continuously optimize system performance and implement best practices for network reliability

Requirements

Bachelor’s degree in Telecommunications, Computer Science, or related field (or equivalent work experience)
2+ years of experience in a NOC or telecom environment
Excellent knowledge of English language, any additional languages is a plus
Proficiency with Alaris systems is a must
Strong understanding of networking protocols, technologies, and troubleshooting techniques
Excellent problem-solving skills with the ability to work under pressure
Strong communication skills to collaborate with internal teams and external stakeholders
Having experience in the voice field would be a plus

* CV must be submitted in English; applications with CVs in other languages will not be considered

Benefits

Competitive salary and performance-based bonuses
Paid annual leave days & paid sick leave days
Flexible working hours and a supportive work-life balance culture
Paid access to premium AI tools
Team events and company outings
Access to professional development programs and continuous training
Growing company with the potential to take over responsibility and grow personally

Apply

Apply at Intergo Telecom Ltd

About the Company

Intergo Telecom

Global CPaaS and telecom services

Intergo Telecom supplies CPaaS and licensed telecom services, including enterprise SMS APIs, SIP trunks, and rich channels such as Viber, WhatsApp, and RCS, along with international wholesale voice, enterprise voice, wholesale SMS transit, and online fax. Customers connect to its platform via APIs or direct connections to send and receive messages and calls, supported by traffic management, real-time billing, and 24/7 support. It stands out through a personalized partner approach, a reliable global network, efficient traffic management, volume-based pricing, timely payments, and around-the-clock service. Its goal is to grow profitable VoIP/SMS termination by expanding its global network and offering flexible CPaaS and telecom services.

Company size: 11-50
Company stage: Not listed
Total funding: Not listed
Headquarters: Cyprus
Founded: 2016

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