Simplify Logo

Full-Time

Bilingual Implementation Consultant

Posted on 6/18/2024

Cision

Cision

1,001-5,000 employees

PR distribution, media monitoring software platform

Data & Analytics

Compensation Overview

$55kAnnually

Junior

Remote in Canada

Category
IT Consulting
Management Consulting
Operations Consulting
Consulting
Required Skills
Communications
Salesforce
Customer Service
Requirements
  • Previous experience, minimum 1-3 years, building relationships and managing a portfolio of customers at a SaaS company
  • Excellent customer facing communication and project management skills
  • Solid customer success management experience and understanding retention in a B2B SaaS subscription business
  • Previous experience and/or knowledge of Boolean search logic
  • Must be bilingual in French and English
Responsibilities
  • Plan, organize and direct the completion of projects in an organized and timely fashion
  • Identify customer goals and research brands, competitors, and industries to provide recommendations for set-up and best practices within the platform, as well as establish project timelines
  • Build comprehensive and accurate news searches for customers using Boolean logic
  • Organize and lead a series of phone and web conference calls throughout the project to deliver platform and feature training, workflow recommendations and strategic guidance for customers
  • Manage internal communication on all project progress and status with thorough documentation and organization in Salesforce
  • Collaborate with all appropriate internal teams to deliver a world-class customer experience and help drive the product forward by sharing customer feedback
  • Build customer trust and deliver high-quality customer service

Cision provides a PR software platform and marketing solutions, leveraging technologies such as PR distribution, media monitoring, and social media listening to enable professionals to distribute, monitor, and analyze media content. These technologies empower users to understand, influence, and amplify their stories in today's data-driven world.

Company Stage

Pre-seed

Total Funding

$1.9B

Headquarters

Chicago, Illinois

Founded

1866

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-4%

2 year growth

-1%