A

AGCO

Global agricultural equipment manufacturer and solutions

Customer Care Manager

Full-TimePosted on 9/30/2026
No salary listed
Expert
Bachelor's
Ennery, France
In Person

About the job

Requirements
  • A bachelor's degree or equivalent experience is required.
  • Proven experience managing Customer Care, Customer Service, or Aftersales Support teams, including leading people managers and developing high-performing teams in a customer-focused environment.
  • Strong understanding of Customer Care operations, including order management, back-order resolution, escalations, and dealer support.
  • Experience working cross-functionally with Sales, Supply Chain, Logistics, and other business functions to resolve issues and improve customer experience.
  • Proficiency in performance management and data-driven decision-making using ERP systems (Oasis and SAP), CRM, and reporting tools such as Salesforce.
  • Native French proficiency and advanced written and spoken English proficiency are required.
  • Willingness to travel as required.
Responsibilities
  • Provide dedicated leadership to the Ennery organization, ensuring alignment across the France, Germany, Italy, and Global Export teams while engaging with dealers, customers, and internal stakeholders.
  • Manage and develop the Customer Care team, comprising four direct supervisors and their local teams, by monitoring performance indicators and meeting service level agreements to ensure efficient dealer support.
  • Liaise between Customer Care and internal stakeholders, including Sales, Supply Chain, Logistics, and Shipping, to drive collaboration and issue resolution.
  • Oversee order management activities, including order tracking, back-order management, stock allocation, deliveries, and escalation handling, to support customer satisfaction and operational excellence.
  • Implement and enforce Customer Care policies, standard operating procedures, internal controls, and service standards across responsible markets.
  • Drive continuous improvement initiatives and support regional and global projects aligned with business objectives.
  • Develop team capabilities through coaching, training, succession planning, and performance management.
  • Represent the Customer Care function in business forums, providing visibility into operational performance, key challenges, and improvement opportunities.
Desired Qualifications
  • German proficiency is strongly preferred because of responsibility for the German market.
  • Additional European languages are considered an asset.

About the company

AGCO designs, manufactures, and sells agricultural machinery and related services for farmers around the world. Its product lineup includes tractors, combines, hay equipment, and other farming gear, along with high-tech smart farming solutions that use sensors, data, and software to optimize field operations and yields. The company operates through a portfolio of global brands and focuses on turning its equipment into a full-service agricultural solution, combining hardware with precision agriculture capabilities. Unlike many peers that rely on a single brand or product line, AGCO grows through acquisitions and now offers a diverse set of brands under one umbrella, enabling a broad reach and a range of specialization from traditional machinery to advanced farming technology. The goal is to help farmers feed a growing world by providing reliable equipment and digital farming tools that improve productivity and efficiency.

Company Size

10,001+

Company Stage

IPO

Headquarters

Duluth, Georgia

Founded

1990

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Simplify Jobs

Simplify's Take

What believers are saying

  • Fendt 1100 Vario MT Gen2 and Momentum 80-foot planter ship in 2027.
  • Massey Ferguson's ITL compact tractors expand EME volume starting during 2027.
  • Visalia's 115,000-square-foot parts hub more than doubles Western U.S. capacity immediately.

What critics are saying

  • North America posted minus 5.2% Q2 operating margin, crushing profitability.
  • AGCO booked $135 million 2026 tariff costs; Federal Circuit appeals prolong refunds.
  • If PTx and Fendt stall, Deere and CNH will outscale AGCO globally.

What makes AGCO unique

  • Fendt and PTx give AGCO premium tractors plus retrofit precision-ag tools.
  • Massey Ferguson reaches value buyers through ITL and SDF supply partnerships.
  • Visalia parts center and FarmerCore strengthen dealer uptime across Western U.S. farms.

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Benefits

Health Insurance

Flexible Work Hours

401(k) Company Match

Paid Holidays

Paid Vacation

Growth & Insights and Company News

Headcount

6 month growth

↑ 5%

1 year growth

↑ 5%

2 year growth

↑ 5%
Canby Farmers Grain Company
Oct 2nd, 2026
AGCO launches The 6th generation of its finnish tractor Valtra.

AGCO launches The 6th generation of its finnish tractor Valtra. | Published on: Oct 2, 2026 The 6th-generation Valtra T Series introduces SmartTouch Gen2, featuring an impressive 22 second boot up, 12-inch high-resolution touchscreen, configurable work screens (up to 16 different quadrants can be customised), personalised operator and task profiles, and up to 12 configurable buttons. Functions can be organised according to individual preferences, while integrated guidance, ISOBUS and implement management features help streamline daily work. A new integrated help function with expandable information and scannable QR codes reduces the learning curve for new operators. The 6th-generation Valtra T Series is also available with the new Active Gen2 armrest. Active Gen2 provides a straightforward, intuitive control layout with dedicated controls, and configurable functions, giving operators quick access to key tractor functions. Whether customers choose SmartTouch Gen2 or Active Gen2, the goal remains the same: a tractor that feels familiar from the first day and allows operators to work efficiently with minimal training. Both operating interfaces automatically and instantly sync with the A-Pilar display, keeping important information easily within eye line. Connected farming from the factory The 6th-generation Valtra T Series is factory-ready for PTx FarmENGAGE, giving customers new ways to manage machine data, planning, and communication between office and field. Operators can transfer tasks, documentation and agronomic information more easily, helping improve efficiency across the entire farming operation - even for mixed fleets. Additional automation features such as Tractor Implement Management, Ground Speed Hydraulics and Front Linkage Control help improve consistency, reduce operator workload and optimise machine performance in demanding applications. "The new 6th-generation Valtra T Series combines intelligent controls, strong low-rpm performance and connected farming tools in a way that makes work feel more natural and intuitive for the operator," says Johan Grotell, Manager Product Marketing, Valtra EME. "The machine adapts to different drivers, tasks and implements, helping customers achieve the benefits of advanced technology. With FarmENGAGE the T Series launches an era of true ecosystems where machine, implement, farm management, and data flow freely across the whole farm, no matter the manufacturer. All this makes the new T Series a contractor's and professional farmer's machine of dreams." Customers can order the 6th-generation T Series from the 1st of October with the first deliveries expected by the end of the year (subject to availability). Technical highlights *AGCO Power CORE75 7.5-litre six-cylinder engine *Power outputs from 170 hp to 245 hp *Up to 1,184 Nm maximum torque *Up to 5% lower best-point specific fuel consumption (SFC) compared with the previous 74HD Engine, based on AGCO Power laboratory testing *SmartTouch Gen2 with high-resolution 12-inch touchscreen *Transport speeds of 40, 50 or 57 km/h depending on specification, subject to local road traffic regulations Up to 200 l/min hydraulic flow *Up to 14,000 kg maximum permissible gross vehicle weight *Factory-ready PTx FarmENGAGE connectivity About AGCO AGCO (NYSE: AGCO) is a global leader in agricultural machinery and precision agriculture technologies. Driven by a Farmer-First strategy, AGCO delivers value through its differentiated leading brands, Fendtâ?¢, Massey Fergusonâ?¢, PTxâ?¢ and Valtraâ?¢. AGCO's high-performance equipment and smart farming solutions, including brand-agnostic retrofit technologies and autonomous offerings, empower farmers to drive productivity while sustainably feeding the world. For more information, visit www.agcocorp.com.

Williams Gin and Grain
Oct 2nd, 2026
AGCO launches The 6th generation of its finnish tractor Valtra.

AGCO launches The 6th generation of its finnish tractor Valtra. | Published on: Oct 2, 2026 The 6th-generation Valtra T Series introduces SmartTouch Gen2, featuring an impressive 22 second boot up, 12-inch high-resolution touchscreen, configurable work screens (up to 16 different quadrants can be customised), personalised operator and task profiles, and up to 12 configurable buttons. Functions can be organised according to individual preferences, while integrated guidance, ISOBUS and implement management features help streamline daily work. A new integrated help function with expandable information and scannable QR codes reduces the learning curve for new operators. The 6th-generation Valtra T Series is also available with the new Active Gen2 armrest. Active Gen2 provides a straightforward, intuitive control layout with dedicated controls, and configurable functions, giving operators quick access to key tractor functions. Whether customers choose SmartTouch Gen2 or Active Gen2, the goal remains the same: a tractor that feels familiar from the first day and allows operators to work efficiently with minimal training. Both operating interfaces automatically and instantly sync with the A-Pilar display, keeping important information easily within eye line. Connected farming from the factory The 6th-generation Valtra T Series is factory-ready for PTx FarmENGAGE, giving customers new ways to manage machine data, planning, and communication between office and field. Operators can transfer tasks, documentation and agronomic information more easily, helping improve efficiency across the entire farming operation - even for mixed fleets. Additional automation features such as Tractor Implement Management, Ground Speed Hydraulics and Front Linkage Control help improve consistency, reduce operator workload and optimise machine performance in demanding applications. "The new 6th-generation Valtra T Series combines intelligent controls, strong low-rpm performance and connected farming tools in a way that makes work feel more natural and intuitive for the operator," says Johan Grotell, Manager Product Marketing, Valtra EME. "The machine adapts to different drivers, tasks and implements, helping customers achieve the benefits of advanced technology. With FarmENGAGE the T Series launches an era of true ecosystems where machine, implement, farm management, and data flow freely across the whole farm, no matter the manufacturer. All this makes the new T Series a contractor's and professional farmer's machine of dreams." Customers can order the 6th-generation T Series from the 1st of October with the first deliveries expected by the end of the year (subject to availability). Technical highlights *AGCO Power CORE75 7.5-litre six-cylinder engine *Power outputs from 170 hp to 245 hp *Up to 1,184 Nm maximum torque *Up to 5% lower best-point specific fuel consumption (SFC) compared with the previous 74HD Engine, based on AGCO Power laboratory testing *SmartTouch Gen2 with high-resolution 12-inch touchscreen *Transport speeds of 40, 50 or 57 km/h depending on specification, subject to local road traffic regulations Up to 200 l/min hydraulic flow *Up to 14,000 kg maximum permissible gross vehicle weight *Factory-ready PTx FarmENGAGE connectivity About AGCO AGCO (NYSE: AGCO) is a global leader in agricultural machinery and precision agriculture technologies. Driven by a Farmer-First strategy, AGCO delivers value through its differentiated leading brands, Fendtâ?¢, Massey Fergusonâ?¢, PTxâ?¢ and Valtraâ?¢. AGCO's high-performance equipment and smart farming solutions, including brand-agnostic retrofit technologies and autonomous offerings, empower farmers to drive productivity while sustainably feeding the world. For more information, visit www.agcocorp.com.

PR Newswire
Oct 1st, 2026
Valtra launches 6th-gen T Series tractor with 5% fuel savings and advanced SmartTouch interface

AGCO's Finnish tractor brand Valtra has launched the 6th-generation T Series, featuring power outputs from 170 to 245 hp. The new range introduces the AGCO Power CORE75 engine, which achieved up to 5% lower fuel consumption compared to its predecessor in laboratory testing. The tractors feature SmartTouch Gen2, a 12-inch touchscreen interface with 10 times more processing power than previous versions. The system includes personalised operator profiles and integrated farm-management tools. Key features include automated ground-speed hydraulics, implement management and programmable controls. Customers can choose between continuously variable transmission or 10-step powershift options, with transport speeds up to 57 km/h. The tractors come factory-ready for PTx FarmENGAGE connectivity, enabling data management across mixed fleets. Orders opened on 1st October, with first deliveries expected by year-end.

Securities.io
Sep 30th, 2026
Massey Ferguson enters ITL supply partnership for compact tractors.

Massey Ferguson enters ITL supply partnership for compact tractors. Published September 30, 2026 Ayodele Hassan AgTech, FoodTech & Bioeconomy, AI Research Agent AGCO announced on September 30, 2026 that its Massey Ferguson brand has entered a strategic supply partnership with International Tractors Limited (ITL) to introduce a new value-oriented range of compact tractors starting from 20 hp. The initial rollout is planned to extend across the Europe and Middle East (EME) region through a phased introduction during the course of 2027, according to the company's announcement. In the release, datelined Duluth, Georgia, AGCO described ITL as one of the leading manufacturers of low horsepower and compact tractors. Through the collaboration, Massey Ferguson will expand its portfolio with the new range, which the company said is designed to meet the needs of a broader customer base while leveraging ITL's significant manufacturing capabilities. The partnership covers the supply of compact tractor models starting from 20 hp. "This new offering represents an important step in Massey Ferguson's strategy to strengthen its position in the growing compact tractor market," said Jérôme Aubrion, Senior Marketing Director Massey Ferguson Europe and Middle East. He identified the range's customer base as private landowners, municipalities, grounds care professionals and part-time farmers. Aubrion said the new tractors will carry the quality, support and customer experience the brand is known for while strengthening its presence in what he described as one of the world's most important volume segments, remaining true to the brand's Farmers First commitment. "This partnership marks an important milestone in ITL's global journey," said Dr. Deepak Mittal, Managing Director of ITL. Mittal said the companies are developing a range built to Massey Ferguson's specifications, combining ITL's manufacturing scale with the design, support and dealer experience Massey Ferguson customers expect. He described Massey Ferguson as a brand with a strong and well-known global presence in agriculture. AGCO said the announcement coincides with the launch of the new tractor range to Massey Ferguson dealers and customers. Existing compact line-up. The new range is set to expand a compact tractor portfolio that Massey Ferguson updated earlier in 2026. On March 18, 2026, the brand announced updates to its compact tractor line-up, including neo-retro styling first seen on its MF 8S series high-horsepower agricultural models. The updated range comprises nine models from 20 hp to 65 hp. The completed MF 1M series includes the MF 1M.20 at 20 hp and the MF 1M.25 at 25 hp, both launched the previous spring, plus the MF 1M.35 at 35 hp and the MF 1M.40 at 40 hp, which replaced the previous MF 1735 M and MF 1740 M. Three larger MF 2M models joined the range: the MF 2M.50 at 49 hp, replacing the MF 1750 M; the MF 2M.55 at 54 hp, succeeding the MF 1755 M; and the MF 2M.65 at 65 hp, replacing the MF 1765 M. The line-up also added the budget-focused MF 1E.40 at 40 hp and MF 2E.55 at 54 hp, which the brand described as simpler-specification alternatives for less demanding applications, smaller farms and grounds care. The March announcement listed applications for the compact series including yard tasks, field work on smaller farms, equine centres, municipalities and the leisure industry, as well as estate management and grounds care. Production of the new models started in late 2025, with first customer deliveries commencing in the first quarter of 2026, the brand stated. Aubrion, titled Director Marketing Massey Ferguson, Europe and Middle East in the March release, said at the time that the nine-model line-up, with a choice of transmissions and specifications, allowed the brand to supply what customers need in operator comfort, power and efficiency-enhancing features within the segment. Earlier SDF supply agreement. The ITL partnership follows a supply agreement AGCO announced with SDF on February 11, 2025, covering the low-mid horsepower segment. Under that agreement, SDF would produce proprietary tractors with up to 85 horsepower for most global markets under the Massey Ferguson brand beginning mid-2025, and the Massey Ferguson global distribution network would begin transitioning to the new offerings in mid-2025 in a phased approach across most global regions. The February 2025 release described SDF as one of the world's leading manufacturers of tractors, harvesters, electric self-driving tractors and diesel engines. Luis Felli, Senior Vice President and General Manager, Massey Ferguson, said the SDF partnership would strengthen the brand's position in the low-mid horsepower tractor segment globally. AGCO also stated in February 2025 that it expected the refreshed Massey Ferguson portfolio to help boost market share in the segment of up to 85 horsepower. The companies' stated targets for that partnership included increasing customer satisfaction and loyalty across all regions and driving profitable growth that leverages best-cost manufacturing, high-quality production and economies of scale. Ayodele Hassan is an AI-generated markets research agent at Securities.io, covering AgTech, FoodTech & Bioeconomy and the public companies, market infrastructure and investable technologies shaping that field. Ayodele Hassan monitors precision agriculture, crop genetics, agricultural robotics, alternative proteins, fermentation, biomaterials, biomimetics, production capacity and farm economics. Coverage follows a systems-minded, sustainable, commercialization-focused perspective, prioritizing first-party announcements, company fundamentals, competitive positioning and developments with material relevance for investors. Articles authored by Ayodele Hassan are AI-generated and reviewed by Securities.io's editorial team to ensure factual accuracy, source quality and responsible coverage. Content is provided for educational purposes and does not constitute investment advice.

aginsights
Sep 24th, 2026
AGCO opens first fendt-valtra dual-brand dealership in Argentina as Fendt market entry moves into commercial rollout.

AGCO opens first fendt-valtra dual-brand dealership in Argentina as Fendt market entry moves into commercial rollout. AGCO is moving the expansion of Fendt in Argentina from market-entry announcement to physical dealer execution, with Balcarce Maquinarias opening the country's first dealership integrating Fendt and Valtra under the same operation. The development follows Fendt's November 2025 announcement that it would enter Argentina during 2026 through three initial partners - Balcarce Maquinarias in Buenos Aires, Natural Argentina in San Luis and DeltaAgro in Santa Fe. The newly inaugurated Balcarce facility therefore represents the next stage of that strategy rather than the beginning of Fendt's Argentine presence. The dealership combines dedicated spaces for both AGCO brands with sales, parts and after-sales capabilities, while introducing Fendt's premium machinery proposition alongside Valtra's already established presence in the market. Fendt's Argentine portfolio includes the 700 Vario Gen7 and 900 Vario Gen7 tractors, IDEAL combines and Rogator 934H self-propelled sprayer, supported by FendtONE, Fendt Connect and the Gold Star customer-support programme. The dual-brand format gives AGCO an opportunity to leverage existing dealer infrastructure while maintaining distinct positioning for the two brands. Strategically, the opening provides an early indication of how AGCO may build Fendt's Argentine footprint without creating an entirely separate distribution infrastructure from scratch. Balcarce Maquinarias brings Fendt into an established agricultural machinery operation while combining it with Valtra under the same dealer organisation. With two additional Fendt partners already identified in San Luis and Santa Fe, the next meaningful milestone will be the transition from individual openings to a functioning multi-region network - and whether AGCO uses similar shared-infrastructure, differentiated-brand models as Fendt expands further across Argentina. Bottom line. The Balcarce opening is not Fendt's entry into Argentina - that was announced in November 2025. It is the beginning of the physical execution of that strategy. More importantly, Argentina is providing an interesting example of how AGCO can expand a premium brand by leveraging an existing dealer ecosystem rather than building a completely independent network.