GTM Technology & Vendor Operations Specialist

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. 

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.  

The GTM Systems team manages a broad portfolio of go-to-market technologies across Marketing, Sales, and Customer Success. We are hiring a GTM Technology & Vendor Operations Specialist to lead new purchases, renewals and vendor operations for non-core GTM platforms.

This role serves as the central coordinator across business owners, Procurement, Finance, approval teams, and vendors to ensure renewals are planned, documented, budgeted, and completed on time, with clear visibility into contracts, spend, and decisions.

Key Responsibilities

Renewal Management & Request Submission

• Own the renewal calendar for non-core GTM technologies from planning through signature.

• Prepare and submit accurate, complete, and well-justified purchase and renewal requests.

• Drive approvals across Procurement, Finance, Legal, IT Security, and leadership to keep processes on track.

• Begin renewal activities 90 days before contract end dates to avoid lapses, auto-renewals, or urgent purchases.

• Manage the renewal request queue with clear status, ownership, and due dates.

Quarterly Stakeholder Reviews

• Lead quarterly reviews with business owners.

• Gather input on usage, adoption, value, license needs, and renewal recommendations.

• Prepare concise summaries and recommendations for GTM Systems leadership.

Business Ownership & Relationship Management

• Maintain clear business ownership for each non-core GTM technology.

• Serve as the primary renewal and contract contact for business owners.

• Guide stakeholders through timelines, approval steps, and information requirements.

Procurement & Vendor Coordination

• Partner with Procurement on status, quotes, terms, and negotiation priorities.

• Work with vendors to obtain quotes, confirm licenses, clarify terms, and resolve billing questions.

• Coordinate security, privacy, and compliance reviews through Procurement workflows.

• Flag cost increases, unfavorable terms, and tool overlap to inform negotiation and consolidation decisions.

Contract & Renewal Documentation

• Maintain a central repository for contracts, order forms, quotes, approvals, and renewal history.

• Keep a current technology inventory with vendor, owner, dates, licenses, cost, and notice periods.

• Document decisions and rationale to support a reliable audit trail.

• Create and refine templates, checklists, and process documentation for the renewal lifecycle.

Budgeting & Financial Tracking

• Partner with stakeholders and Finance to maintain annual and quarterly budgets for non-core GTM technologies.

• Track spend, forecast costs, and report budget impact.

• Identify savings through right-sizing, consolidation, and removal of unused or duplicate tools.

• Provide regular spend and renewal reporting to GTM Platforms & Strategy leadership.

Process Improvement

• Improve intake, approval, and tracking processes to reduce cycle time and manual effort.

• Support license governance through usage reviews and persona-based allocation where applicable.

• Use dashboards and trackers to improve visibility into renewal status and spend.

Required Qualifications

• Bachelor’s degree in Business Administration, Finance, Information Systems, Supply Chain, or related field.

• 3+ years of experience in stakeholder management, procurement, IT, operations, or related corporate functions.

• Proven ability to manage multiple requests, deadlines, and priorities with minimal supervision.

• Strong written and verbal English communication skills, including experience working with senior stakeholders and vendors.

• Strong organization, follow-through, and attention to detail, especially with contracts, dates, and financial data.

• Advanced proficiency in Microsoft Excel and Microsoft 365, including Outlook, Teams, SharePoint, Word, PowerPoint, and Copilot.

Preferred Qualifications

• Experience with software purchases & renewals, vendor management, procurement, or SaaS contract administration.

• Familiarity with procurement and approval systems such as Zip, SAP Ariba, ServiceNow, or similar platforms.

• Exposure to GTM technologies, including Salesforce, marketing automation, sales engagement, or enablement platforms.

• Working knowledge of budgeting, forecasting, cost tracking, and reporting tools such as Power BI.

• Experience working with global, cross-functional teams across multiple time zones.

Key Skills & Competencies

• Stakeholder Partnership: Builds trusted relationships across business, Procurement, Finance, and vendor teams

• Execution Discipline: Manages priorities, timelines, and follow-through with consistency

• Communication: Communicates clearly, proactively, and professionally

• Operational Detail: Maintains accurate records, documentation, and process controls

• Financial Acumen: Understands budgets, spend tracking, and cost optimization

• Problem Solving: Anticipates risks and resolves issues before they become blockers

Success Measures

• Renewals completed on time with no unplanned lapses or emergency purchases.

• Renewal requests submitted at least 90 days before contract end dates.

• Complete, current contract documentation maintained in the central repository.

• Quarterly renewal reviews completed with relevant business owners.

• Accurate budget forecasts and documented savings from right-sizing and consolidation.

• Positive feedback from business owners, Procurement, and approval teams.

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. 

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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