TM Credit & Collect-T2-I
American Express
TM Credit & Collect-T2-I
American Express
Issues credit cards and runs a payment network
Our Consumer Credit department encompasses a variety of different teams who strive to ensure that American Express’ ideals are constantly upheld. To ensure success, you will undergo extensive 8-week training and be provided with a wide range of tools. This will empower you to make informed decisions in almost all situations! You will have continuous coaching monthly once training has been completed, to enable you to reach your fullest potential.
Minimum Qualifications:
• Computer literate, able to navigate through multiple computer systems and applications simultaneously, with speed and accuracy.
• A natural communicator who can build relationships effectively, demonstrate active listening skills and adapt conversation to suit the situation and the Card Member’s communication style.
• Resilience and empathy are needed to efficiently manage a steady stream of diverse customer calls (including vulnerable customers), whilst balancing performance to meet a variety of metrics.
• A problem-solver to efficiently evaluate Card Member issues and offer the best inventive solutions with a view to resolving on the first contact.
• Excellent negotiation, analytical, and decision-making skills, with strong attention to detail and the ability to be assertive.
• Able to be flexible, adaptable, and work as part of a team within a highly supportive and collaborative environment.
Preferred Qualifications:
• Credit experience, ideally in a contact center environment.
• Recovering overdue balances, enabling further spend, minimising risk, making informed decisions based on challenging customer specific situations
• Demonstrate empathy and compassion in every interaction, especially during sensitive and vulnerable conversations.
• Maintain a calm, non-judgmental tone, even in high pressure scenarios.
• High level of integrity to work with Customer information while adhering to all Quality, Regulatory and Compliance guidelines
• Offer consultative support and recommending products or solutions tailored to each Card Member.
• To ensure success, you will be supported by extensive training and a variety of tools. Initially, experienced team members will support with challenging customers or situations, and as you gain confidence, you will be entrusted to make informed decisions in most cases
• There are different shifts and teams available, and flexibility is required based on usiness needs. This role involves working on a rotating shift pattern.
Issues credit cards and runs a payment network
American Express issues credit and pay-in-full charge cards to consumers and businesses, and unlike most card issuers it also runs the payment network its cards use. Its Travelers Cheque, launched in 1891, made carrying money abroad safer, and in 1959 it became the first major issuer of plastic cards. Cardholders earn points toward flights and hotels plus perks such as airport lounges, while companies use its corporate cards for employee travel and expenses. American Express earns a fee from merchants on each purchase, plus annual fees and interest on balances cardholders carry. Henry Wells and William Fargo, who later started Wells Fargo, co-founded it in 1850 as a freight delivery business; it is based in New York City.
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