Full-Time

Enterprise Customer Implementation Manager

Posted on 6/18/2024

Alchemer

Alchemer

51-200 employees

Feedback and data collection platform

Data & Analytics

Compensation Overview

$120k - $150kAnnually

+ Annual Bonus + Employee Participation Program

Senior

Lafayette, CO, USA

Requirements
  • 5+ years of relevant experience in implementation or project management for Mid-Market/Enterprise clients, ideally at a SaaS company.
  • 2+ years of leading an implementations team as an effective collaborator who can motivate, influence and clearly convey concepts to leaders
  • Technically-savvy, experience with implementation of ERP, SaaS platforms, or related system integrations, and have a working understanding of business intelligence systems
  • Proven ability to thrive under tight deadlines while successfully juggling a multitude of projects simultaneously
  • Ability to turn difficult situations into pragmatic solutions while maintaining customer satisfaction
  • High-level problem-solving skills and ability to think creatively
  • Strong listening skills; demonstrated ability to ask effective questions
Responsibilities
  • Develop the vision and strategy for the Implementation and Onboarding team
  • Build and expand the team to meet the needs of the growing Alchemer customer base
  • Implement processes that shape the onboarding function to drive efficiency, customer engagement, and ability to scale
  • Own the customer implementation and onboarding process and serve as the customer’s primary point of contact during the onboarding phase
  • Liaise directly with customers to ensure they properly implement the Alchemer platform
  • Collaborate with internal training, Professional Services, and Research Solutions resources to ensure the seamless, timely, and efficient delivery of onboarding services for the customer
  • Coordinate effectively with third parties, as necessary, to drive desired outcomes
  • Collaborate with the customer to establish goals, success measures, key performance indicators, and success tracking and reporting
  • Conduct business analysis and coaching
  • Engage with customer stakeholders to understand their business and technical goals for using Alchemer, building credibility and establishing Alchemer as a trusted advisor and valued partner
  • Project manage the implementation of enterprise customers to successful outcomes, accelerating time to value, driving customer adoption, and positioning the account for growth

Alchemer provides an excellent work environment centered around its role as a provider of a comprehensive feedback and data collection platform. Catering to Fortune 500 companies among other global customers, Alchemer promotes a culture of customer-focused innovation and data-driven decision-making. This makes it a prime workplace for those interested in developing cutting-edge technology for customer and employee engagement in a highly relevant field.

Company Stage

N/A

Total Funding

N/A

Headquarters

Louisville, Colorado

Founded

2006

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

11%

2 year growth

12%