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IHG

Global hotel company

Food & Beverage Attendant and Barista

Part-Time
No salary listed
Junior
Australia
In Person
Food Service & HospitalityDining, Bar & Counter Service

About the job

Requirements
  • Must hold a valid and unrestricted work visa to work in Australia.
  • Have a minimum of 1 year of related food and beverage, waitering, or bar experience in a similar upscale café, restaurant, wine bar, or luxury hotel with high service standards.
  • Demonstrate a genuine passion for food and wine.
  • Hold Victorian Responsible Service of Alcohol certification.
  • Demonstrate the ability to interact with customers and work as part of a team with respect and integrity.
  • Have knowledge of safe food handling.
  • Have excellent verbal and written English skills.
Responsibilities
  • Take orders, make recommendations, deliver food and beverages to tables, and provide service to ensure a high-quality dining experience.
  • Create high-quality coffee for café guests as a barista.
  • Deliver personalised and memorable guest experiences aligned with the brand's vision and values.
  • Build relationships with new and returning clientele to drive loyalty, gather feedback, and enhance the dining experience.
  • Proactively engage with guests, resolve concerns promptly, and centre decisions on guest satisfaction.
  • Welcome guests, take orders, and recommend dishes and beverages using knowledge of the menu.
  • Maintain the presentation, cleanliness, and functionality of restaurant facilities in line with health regulations, uniform standards, grooming standards, and personal hygiene requirements.
  • Identify and maximise opportunities to upsell products and experiences that meet guest needs.
  • Ensure compliance with service standards, Responsible Service of Alcohol requirements, food safety regulations, workplace health and safety legislation, and company policies.
  • Attend required training and meetings and perform other duties directed by the manager.
Desired Qualifications
  • WSET certification and knowledge of wines.
  • Experience with French cuisine and a working knowledge of the French language.

About the company

IHG is a global hospitality company operating and franchising a portfolio of hotel brands. The company supports hotel development, reservations, loyalty programs, revenue management, brand standards, technology, and guest services. It serves travelers, hotel owners, franchisees, corporate clients, loyalty members, and hospitality partners. Its operating model centers on a primarily franchised and managed hotel network connected through brands, distribution, commercial systems, and regional support. Teams work across hotel operations, development, revenue, technology, marketing, loyalty, finance, and owner support. Teams support coordinated daily delivery.

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