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Crisp

Sells fresh groceries from small food producers

Adviseur Verzuim & Re-integratie

HR Generalist & Employee RelationsConfirmed live in the last 24 hours
Full-timeAmsterdam, NetherlandsNo salary listedIn-person

About the Job

Requirements

  • HBO/WO-level education; completion of a Case Manager Absence Management (CROV) or Registered Case Manager (RCM) qualification is preferred.
  • Four to seven years of experience as an internal or external case manager, for example in an office, logistics, or production environment.
  • Current, thorough knowledge of the Dutch Gatekeeper Improvement Act and Sickness Benefits Act.
  • Ability to coach managers to take responsibility, ask follow-up questions when faced with resistance, and engage managers, employees, and occupational health providers in achieving outcomes.
  • Ability to adapt communication to the audience, from strategic discussions with management to practical conversations on the work floor.
  • Ability to balance employee care with organizational interests, reintegration goals, and legal requirements, while ensuring agreements and employee responsibilities are followed.
  • Ability to identify patterns in absence data and turn them into concrete plans, and to find creative ways to resolve stalled cases.
  • Strong oversight of absence administration and statutory deadlines, with detailed knowledge of each employee on long-term sick leave.
  • Fluent Dutch; English is preferred.
  • Availability to work 32 hours per week.

Responsibilities

  • Own, develop, implement, and improve Crisp's absence and reintegration policies for office and Operations, and initiate prevention and vitality projects to reduce absence across the organization.
  • Coordinate first-track and second-track reintegration cases and monitor statutory deadlines under the Gatekeeper Improvement Act, including the problem analysis, action plan, first-year evaluation, and WIA application, helping limit legal and financial risks such as UWV wage sanctions.
  • Coach and advise managers on absence, frequent-absence, and threshold conversations, and organize periodic progress and consultation sessions; serve as Crisp's internal subject-matter expert and point of contact for absence, reintegration, and work incapacity.
  • Maintain close contact with the occupational physician and occupational health service, schedule consultations, coordinate on complex cases, and monitor the quality of collaboration with external parties including occupational health services, labour experts, and UWV.
  • Conduct informal progress and reintegration conversations with employees who are sick or recovering; identify practical ways to support return to work and advise managers on appropriate adjustments to duties, hours, or the workplace.
  • Analyze absence data, including reporting frequency, average duration, and trends, and translate findings into action plans and management information for HR and management. Set up preventive initiatives such as training, preventive medical examinations, occupational health examinations, and vitality programs.
  • Use relevant financial arrangements, including the no-risk policy, LKV, and Sickness Benefits Act payments, to reduce absence costs where possible, and check invoices from external providers.
  • Maintain complete case files and ensure absence registration and communications comply with applicable privacy law.
  • Carry out actions arising from the risk inventory and evaluation, monitor their progress, and develop and maintain occupational health and safety policy.

Desired Qualifications

  • Completion of a Case Manager Absence Management (CROV) or Registered Case Manager (RCM) qualification.
  • English language proficiency.

About the Company

Crisp

Sells fresh groceries from small food producers

Crisp runs an online supermarket that brings fresh groceries from small food producers to households across the Netherlands and Flanders. Shoppers use its app to order seasonal produce, bread, dairy and other food, while the company buys directly from makers to shorten the route between farms and kitchens. Its own warehouse and delivery operations prepare and transport orders, supported by software built for purchasing, shopping and last-mile logistics. The business earns money from grocery sales and also supplies workplace lunches, with customers choosing their food or leaving the selection to Crisp. Founded in 2018, Crisp is headquartered in Amsterdam, the Netherlands.

Company size
501-1,000
Company stage
Late Stage VC
Total funding
$230.5M
Headquarters
Amsterdam, Netherlands
Founded
2018

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