Hopwood Hall College

Provides vocational education and higher education

IT Technician

System Administration +1Updated on Nov 13

Full-timeMiddleton, UK£31.3k - £34.1k /yrIn-person

About the Job

Requirements

A minimum Level 3 qualification is required.
At least 1 year of experience providing first- or second-line support in a large virtualized environment using Microsoft Servers and Windows clients is required.
At least 1 year of first- or second-line support experience with large, complex virtual server infrastructure, large, complex virtual desktop infrastructure, enterprise server and storage (SAN) solutions, backup and disaster management solutions, Microsoft server infrastructure including Active Directory, Group Policy and redirected documents, Microsoft Cloud services including Exchange, SharePoint, Skype for Business and Teams, local and wireless network switching, patching and cabling, and operating system support including Windows desktops and Microsoft Office is required.

Responsibilities

Provide first- and second-line technical support for network-connected hardware and software, including infrastructure such as virtual desktop infrastructure, desktop PCs and thin clients, backups, Wi-Fi, switches, routers, firewalls, servers, and other IT peripherals.
Deliver customer-focused IT service and respond to support requests in line with the department service-level agreement.
Research existing and new technologies to maintain current technical knowledge and support the College's future IT provision.
Respond to customer requests, communicate progress, understand user needs, and complete requests systematically in line with department standards and targets.
Work with IT Services colleagues and the wider College community to deliver department objectives and work plans, including cover, network improvements, maintenance, upgrades, and capital projects during and outside term time.
Support business continuity and the implementation of capital projects.
Maintain network availability and perform necessary maintenance under the direction of the Head of IT.
Install, configure, and support College IT hardware and software, and manage the environment to maintain availability for staff and students.
Manage daily backups and file archives stored on the network to support disaster recovery and business continuity.
Help maintain the network operating system and security software, add network users, and establish user rights and privileges.
Manage the change-control process in accordance with College guidelines to minimize downtime for end users.
Maintain continuing professional development and current technical knowledge to deliver the role and meet department and organizational objectives.
Perform other duties of a similar level of responsibility as required.

Desired Qualifications

A professional IT-related qualification such as Cisco, Microsoft, ITIL, or PRINCE2 is desirable.
At least 1 year of first- or second-line support experience with virtual server environments, virtual desktop environments, thin-client deployment, network storage solutions, enterprise firewall solutions, Microsoft server infrastructure including Forefront Identity Manager and SCCM, Cisco LAN switching and programming, DNS, IPv4 and IPv6, PoE, wireless technology, and IP telephony is desirable.

We are seeking a dynamic, energetic and knowledgeable IT Technician to join our IT Services Team. The ideal candidate will demonstrate good working knowledge of various IT disciplines and will have a passion for IT and supporting others. The role entails Helpdesk and in-person support to College stakeholders across the breadth of the IT Service offer. This is a hands-on role which is varied and includes supporting large IT capital projects and ensuring stakeholders have access to functioning IT, resolving IT incidents (software and hardware) and supporting staff in their everyday IT use, in order to promote an excellent standard of IT for both teaching and learning and business support functions. A key focus of this position will be assisting the College's IT Services team with a major upgrade project to Windows 11 across both Rochdale and Middleton Campuses. Experience in an IT Support and/or an IT Service Delivery role is essential.

To provide 1st / 2nd line technical support for all network connected hardware and software including:
Supporting an infrastructure including: VDI, Desktop PC / Thin Clients, Backups, Wi-Fi, Switches, Routers, Firewalls, Servers and other IT peripherals.
Deliver an outstanding IT service that is highly customer focused, responding to requests for support in line with department service level agreement.
To continually improve through self-development; researching existing and new technologies to ensure current and future provision meets the needs of the College.
Provide a consistent and highly responsive customer centered service to all College IT users, and manage the timely execution of customer requests, taking a systematic approach to achieving department standards and targets.
Maintain effective communication with customers ensuring their needs are fully understood and they are kept informed of progress when completing tasks.
Work as a team to provide support to colleagues in IT services and the wider college community, to carry out department objectives and work plans, in particular when providing cover, planning network improvements, maintenance, upgrades and capital projects, in and out of term time.
Strong commitment to maintaining business continuity and implementing capital projects.
Under the direction of the Head of IT, maintain network availability to all system users and perform all necessary maintenance.
Install, configure, and support College IT hardware and software. Manage the hardware and software environment to ensure 24 * 7 *365 availability to both Staff and Students.
Perform daily management of the College backups and file archives stored on the network to assist with disaster recovery and business continuity.
Assist in maintaining the operating system and security software utilised on the network, including the addition of new users to the network and establishment of rights and privileges.
Manage the change control process following College guidelines to minimise downtime to end users.
Strong and regular commitment to CPD and maintaining up to date technical knowledge and expertise, to effectively deliver the role and meet department and organisational objectives.
Any other duties of a similar level of responsibility as may be required.

Qualifications

Essential Criteria

Educated to a minimum of a Level 3 qualification.

How Identified: Application

Desirable Criteria

Professional IT related qualification i.e. Cisco, Microsoft, ITIL or PRINCE2

How Identified: Application

Experience

Essential Criteria

Minimum of 1 years providing 1st / 2nd line support in a large virtualised environment using Microsoft Servers and Windows clients.

How Identified: Application

Specialist Knowledge

Essential Criteria

1 years’ experience of supporting the following technologies at a 1st / 2nd line level:-

Large, complex virtual server infrastructure
Large, complex virtual desktop infrastructure
Enterprise server & storage (SAN) Solutions
Backup and disaster management solutions
Microsoft server infrastructure: - E.g. Active directory, Group policy, re-directed documents
Microsoft Cloud: Exchange, SharePoint, Skype for Business, Teams
Local and wireless network switching, patching and cabling
OS support including Windows desktops / Microsoft Office

How Identified: Application/ interview

Desirable Criteria

1 years’ experience of supporting the following technologies at a 1st / 2nd line level:-

Virtual Server Environment
Virtual Desktop Environment
Thin client deployment
Network Storage Solutions
Enterprise Firewall solutions
Microsoft server infrastructure: - Forefront Identity Manager, SCCM
Cisco LAN switching and programming/DNS/IPv4 and v6, PoE, etc.
Wireless Technology
IP Telephony

How Identified: Application

About the Company

Hopwood Hall College

Provides vocational education and higher education

Hopwood Hall College is a vocational further education provider with two campuses near Manchester. It offers a wide range of vocational courses from foundation level to foundation degrees, delivered through practical programs at facilities like Learning Resource Centres, a Technology Centre, an Image Salon, a licensed restaurant, and a Centre for Life Sciences. The college has invested over £30 million in capital upgrades to its campuses and resources, providing services like an on-site nursery and welfare benefits for staff and students. Its goal is to prepare learners for work or further study by equipping them with up-to-date skills and to operate as an equal opportunities employer with a strong Equality & Diversity commitment.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Rochdale, United Kingdom
Founded: Not listed

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