Service Delivery Specialist

Key Responsibilities:

Route Planning & Optimization

• Perform daily route planning based on available orders, delivery locations, and vehicle capacity.
• Generate optimized routes using last-mile routing platforms
• Ensure optimal allocation of orders across available trucks and drivers.
• Balance orders across trips based on capacity, route duration, distance, and operational constraints.
• Review and validate route sequences, stop allocations, and delivery priorities.
• Identify opportunities to reduce truck utilization and improve route efficiency.

Capacity & Resource Management

• Monitor vehicle capacity and utilization across different markets and regions.
• Manage last-minute changes in truck counts and vehicle capacity.
• Rebalance orders when additional orders are received or vehicles become unavailable.
• Ensure vehicle capacity and route constraints are maintained during planning.

Route Execution & Issue Management

• Monitor route generation and planning completion within defined cut-off times.
• Investigate missing orders, sequencing issues, route delays, and planning failures.
• Coordinate with technical teams to resolve system and integration issues.
• Perform route adjustments, stop resequencing, and trip-level changes when required.
• Ensure successful integration of route IDs and stop sequences with downstream systems.

Stakeholder Management

• Coordinate with regional operations, dispatch teams, and technical support teams.
• Communicate route planning status, operational risks, and escalations.
• Support users with routing platform issues and process-related queries.
• Ensure adherence to standard operating procedures.

Required Skills

• Strong understanding of last-mile transportation and route planning
• Experience with route optimization or Transportation Management Systems FarEye, Locus, similar platforms
• Understanding of vehicle capacity, delivery windows, service time, route duration, and driver/shift constraints
• Strong analytical and problem-solving skills (good with MS Excel/ Reporting)
• Ability to make time-sensitive decisions during routing cutoffs
• Strong communication and coordination with Operations, Technology, carriers, dispatchers, and drivers
• Ability to work in a high-volume environment with strict operational deadlines

Preferred Experience

• Experience in large-scale last-mile delivery operations.
• Knowledge of route optimization algorithms and planning constraints.
• Experience with ADP, FarEye, TMS, or other transportation platforms.
• Understanding of API integrations and order interfaces.
• Experience managing multiple markets or regions.
• Exposure to automation and operational KPI improvements.
• 3 to 6 years relevant experience.

Qualification:

• Bachelor's degree in commerce, Finance, Accounting, Business Administration, or a related field

Shift Timings:

• US Shift

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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