Transfer and Access Navigator

SUMMARY:

Brown University Health’s EpiCenter is the hub of capacity management and access across the system.

It serves a vital role in managing patient flow and throughput at the system level and at each individual site, having visibility across all hospital operations and maintaining communication with all disciplines and teams.

The EpiCenter is a central department with several branches charged with managing patient flow and throughput through access, capacity and flow, and transport teams with the primary goal of ensuring the right patient is in the right place at the right time.
Under the direct supervision of the Clinical Manager (or designee) the Transfer and Access Navigator is responsible for triaging, coordinating, processing, and documenting patient transfers and transfer requests into Brown University Health.

The transfer and access navigator will work collaboratively with the capacity and flow navigator, site-level nursing departments, and physicians to facilitate efficient movement of patients throughout the Brown Univ.

Health system.

The transfer and access navigator will need strong communication and problem-solving skills as she/he will serve as the clinical and administrative facilitator for said transfers in accordance with established departmental policies, algorithms and standard operating procedures.
Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:

Instill Trust and Value Differences
Patient and Community Focus and Collaborate

RESPONSIBILITIES:

Consistently applies the corporate values of respect, honesty and fairness and the constant pursuit of excellence in improving the health status of the people of the region through the provision of customer-friendly, geographically accessible and high-value services within the environment of comprehensive integrated academic health system.

Is responsible for knowing and acting in accordance with the principles of the Brown University Health Corporate Compliance Program and Code of Conduct.

Requests and/or provides information regarding the transport of ill or injured patients to and from a Brown University Health’s institution.

Serves as coordinator for the admissions and transfers of said patients
Orchestrates patient movement throughout Brown University Health’s system through algorithms and guidelines with regard to balancing bed supply and demand while also focusing on patient’s needs.
Provides monitored communication links among persons necessary for consultation, referral and transport of patients utilizing state of the art communications equipment.
Maintains communication with transport team and tracks estimated times of arrival and departures maintaining strong communication and coordination with receiving site.
Collaborates with internal physicians (system-wide) to build workflows and best practice guidelines to assist with coordinating transfers appropriately.
Completes all required documentation including records into the EMR with emphasis on clarity, efficiency, and completeness within appropriate time frame.
Coordinates demographic and insurance company information with Admitting Departments and case manager across Brown Univ Health on repatriation processes and agreements.


Documents all critical care transports within the EMR giving ability to collect statistical data on but not limited to: transport volumes, transport types, and demographic information.
Works with Capacity and Flow team members including capacity and flow navigators to understand bed availability across the system and any concerns or issues that would impact a site’s ability to accept a patient.
Coordinates appropriate and efficient placement of patients guided by protocols, algorithms, and standard operation procedures and working with the Admitting Department and clinical units.
Appropriately shares and directs pertinent information with EpiCenter Leadership as needed.
Assures that all communication and support equipment is properly functioning.
Participates in community outreach and in-house educational efforts, such as nursing grand rounds etc.
Works with appropriate medical service line to follow up with referring facilities regarding patient outcomes and concerns related to the transfer process.
In conjunction with -the critical care transport team, follows up with referring facilities regarding any concerns with requests for transport.
Meets and maintains mandatory/safety education and clinical competencies measured by pre-determined credentialing standards.
Maintains collaborative relationships with team members, other members of the health care system and outside agencies including but not limited to: transferring and receiving hospital customers, EMS personnel and community agency representatives.
Participates in and when appropriate leads teams meetings such as capacity huddles, and surge calls.
Participates in Quality Assurance, both in meetings organized for that purpose, and on a daily basis using established quality indicators for department.
Participates in the orientation of new employees as assigned.

Maintains patient confidentiality and dignity. Complies with all HIPPA regulations.
Skillsbilities

Demonstrates strong critical thinking and problem-solving skills related to access to medical resources to meet patient and organization needs
Uses effective interpersonal skills to identify and resolve conflicts, decrease communication barriers and facilitate group effectiveness.
Strong attention to detail with gathering information and coordinating care
Ability to multi-task including managing interruptions, prioritizing workload, and quickly switching between tasks
Maintains data and reports related to patient safety, quality, and throughput
Demonstrates innovative thinking with ability to think through workflows and processes and recommend strategies for improvement.
Demonstrates professional communication skills (verbal and written)

Performs other duties as assigned.


QUALIFICATIONS:

Must have current licensure to practice as a Registered Nurse in the State of Rhode Island or in another state that participates in the Nurse Licensure Compact. Baccalaureate in nursing preferred. Must complete credentialing specific to Transfer &Access center within 3 months.
Three to Five years’ current experience as a professional nurse providing care within an intensive care unit or emergency department is required. Critical Care Transport experience preferred.
Strong computer skills with knowledge of EHR (Epic), computer programs such as excel, outlook, PowerPoint, access, and word, which will be used for retrieval of demographic information, performance data and statistics.
Ability to operate transmission equipment.
Highly effective verbal and written communication skills are required to work with transport staff, physicians, and other hospital personnel and patients.
Ability to demonstrate effective customer service behaviors.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:

Visual and aural ability to work with computer and transmission equipment.
Physical requirements include the ability to sit, for long periods.

SUPERVISORY RESPONSIBILITY:
None

Pay Range:

$41.77-$83.53

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Corporate Headquarters - 15 LaSalle Square Providence, Rhode Island 02903

Work Type:

Nights 1900-0700 every other weekend every other holiday

Work Shift:

Night

Daily Hours: 

12 hours

Driving Required:

No