Food and Beverage Server

Job Description

The Food & Beverage Server is responsible for delivering exceptional dining experiences through personalized, attentive, and professional service. The role ensures that guests receive high-quality food and beverage service while maintaining the highest standards of hospitality, cleanliness, and operational efficiency.

As an ambassador of Our Habitas, the F&B Server creates meaningful connections with guests, embraces the brand's values, and contributes to a welcoming and memorable dining atmosphere.

Guest Experience & Service Excellence

• Welcome guests warmly and professionally, creating a positive first impression.

• Deliver personalized, attentive, and engaging service in accordance with Our Habitas standards.

• Present menus, explain food and beverage offerings, and provide recommendations based on guest preferences.

• Take accurate food and beverage orders and communicate them promptly to the Kitchen and Bar teams.

• Serve food and beverages according to established service sequences and presentation standards.

• Anticipate guest needs and respond promptly to requests.

• Handle guest concerns professionally and escalate matters when necessary.

• Build positive guest relationships while respecting privacy and cultural differences.

Food & Beverage Operations

• Prepare restaurant sections and service stations before each shift.

• Ensure proper table setup, including cutlery, glassware, crockery, and table accessories.

• Maintain cleanliness, organization, and presentation of dining areas throughout service.

• Ensure accurate and timely delivery of food and beverage orders.

• Coordinate effectively with the Kitchen, Bar, and other operational departments.

• Monitor table service, replenish beverages, and clear used items appropriately.

• Assist with opening and closing duties, including cleaning, restocking, and equipment preparation.

• Support special events, private dining experiences, and other F&B activities when required.

Product Knowledge & Sales

• Maintain thorough knowledge of menus, ingredients, preparation methods, and beverage selections.

• Understand dietary requirements, food allergies, and available menu alternatives.

• Recommend suitable food and beverage pairings to enhance the guest experience.

• Promote menu highlights, seasonal offerings, and special experiences.

• Apply suggestive selling and upselling techniques naturally and professionally.

• Remain informed about resort facilities, activities, and experiences to assist guests.

Hygiene, Safety & Compliance

• Comply with all food safety, hygiene, and sanitation procedures.

• Maintain excellent personal grooming and hygiene standards.

• Follow proper food handling, storage, and service practices.

• Ensure compliance with HACCP principles and applicable Qatar food safety regulations.

• Report unsafe conditions, equipment defects, and hygiene concerns immediately.

• Follow established procedures for allergen management and guest dietary restrictions.

• Handle equipment and service materials responsibly to minimize breakage and waste.

Cashiering & Administrative Responsibilities

• Accurately process guest orders and transactions through the Point-of-Sale (POS) system.

• Present bills correctly and process payments in accordance with company procedures.

• Ensure proper handling of cash, card payments, and room charges.

• Report billing discrepancies and operational concerns promptly.

• Maintain accurate records of transactions and assigned operational checklists.

Teamwork & Collaboration

• Work collaboratively with colleagues to ensure smooth and efficient operations.

• Participate actively in daily briefings, departmental meetings, and training sessions.

• Support colleagues during peak operational periods.

• Communicate clearly and professionally with supervisors and team members.

• Demonstrate flexibility in supporting different F&B outlets and service areas.

• Contribute to a positive, inclusive, and respectful working environment.

Learning & Development

• Participate in mandatory training, service development programs, and departmental initiatives.

• Continuously improve food and beverage knowledge and technical service skills.

• Apply feedback constructively to enhance individual performance.

• Demonstrate commitment to personal growth and professional development.

• Support the resort's service excellence and guest satisfaction initiatives.

Qualifications

• High school diploma or equivalent; hospitality-related qualifications are an advantage.

• Previous experience as an F&B Server, Waiter, or Waitress, preferably in a luxury hotel, resort, or upscale restaurant.

• Good knowledge of food and beverage service procedures.

• Familiarity with POS systems and basic cashiering procedures.

• Good command of spoken and written English; additional languages are an advantage.

• Knowledge of food safety and hygiene standards.

• Ability to work flexible shifts, including weekends and public holidays.

Additional Information