Princess Cruises

Premium cruise line with global itineraries

Stateroom Steward - MMC

Janitorial ServicesUpdated on Nov 14

Full-timeManila, Metro Manila, PhilippinesNo salary listedIn-person

About the Job

Requirements

At least three years of experience in housekeeping operations within a comparable hospitality environment, such as a hotel or cruise ship.
Experience in an equivalent role servicing guest rooms or staterooms and ensuring high standards of cleanliness, organization, and presentation.
Comprehensive knowledge of public health, environmental, and sanitation standards pertaining to stateroom servicing.
Ability to apply cleaning procedures, hygiene protocols, and safety standards in line with company and regulatory requirements.
Familiarity with inspection processes and quality standards expected in high-end hospitality environments.
Proficiency in English, both verbal and written, to communicate effectively with guests and colleagues in a multicultural environment.
Proficiency in Japanese, both verbal and written, to support Japanese-speaking guests and deliver personalized service.
Understanding of guest service fundamentals and ability and willingness to deliver consistent service standards.
Ability to anticipate guest needs, personalize interactions, and create memorable experiences.
Excellent communication skills to interact confidently and effectively with guests and team members.
Ability to build and maintain courteous and respectful relationships within a diverse, multicultural team.
Attention to detail and commitment to maintaining cleanliness and presentation standards.
Professionalism, reliability, and a positive attitude.

Responsibilities

Deliver guest stateroom service, cleanliness, maintenance, sanitation, and product standards in line with Rooms Division brand standards, HESS protocols, and KPI goals.
Address shortfalls in product delivery that may negatively affect the guest experience and provide timely, effective, personalized resolutions to guest requests and concerns.
Support development, implementation, and execution of initiatives aligned with the Rooms Division leadership team.
Anticipate and take ownership of guest needs and requests, and follow up on maintenance issues to ensure timely resolution.
Maintain knowledge of ship products, services, itinerary, and port information.
Use consumable items, stateroom supplies, linen, and cleaning chemicals responsibly.
Upsell ship services, specialty dining outlets, and beverage options.
Maintain knowledge of the Rooms Division's Shared Purpose, Core Values, and CRUISE Service Essentials; share best practices and efficiencies with the leadership team; and apply company updates and strategies to the guest experience.
Complete mandatory and structured training programs to enhance role performance and prepare for career-path opportunities.

Desired Qualifications

Prior experience in a premium or luxury hospitality environment is strongly preferred.
A warm, friendly, and caring personality that contributes to a welcoming and professional atmosphere.
Strong motivation and commitment to delivering excellence in job duties.

By applying to this position, your application will be submitted to Magsaysay, one of Princess Cruises official Hiring Partners based in The Philippines. A recruiter from Magsaysay will contact you soon if your qualifications align with our requirements for this position.

As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members.

We appreciate your patience as we carefully review each candidate.

Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe.

An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can.

As a member of the Princess Family, you’ll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.

The Stateroom Steward is responsible for consistently delivering guest stateroom service, cleanliness, maintenance, sanitation, and product standards that align with the Rooms Division's brand standards, HESS protocols, and KPI goals. They are accountable for addressing any shortfalls in product delivery that may negatively impact the guest experience and are responsible for providing timely, effective, and personalized resolutions to guest requests and concerns.
The Stateroom Steward also supports the development, implementation, and execution of initiatives in alignment with the Rooms Division leadership team. They anticipate and take ownership of guest needs and requests, and follow up on maintenance issues for timely resolution. They are knowledgeable about ship products, services, itinerary, and port information, and use consumable items, stateroom supplies, linen, and cleaning chemicals responsibly.
The Stateroom Steward also takes every opportunity to upsell ship services, specialty dining outlets, and beverage options. They are knowledgeable about the Rooms Division's Shared Purpose, Core Values, and CRUISE Service Essentials, share best practices and efficiencies with the leadership team, and embrace company updates and strategies to deliver on their guest experience commitment. They complete mandatory and structured training programs to enhance their roles and prepare them for career path opportunities.

Minimum of three (3) years of experience in housekeeping operations within a comparable hospitality environment, such as a hotel or cruise ship.
Experience in an equivalent role with responsibility for servicing guest rooms/staterooms, ensuring high standards of cleanliness, organization, and presentation.
Prior experience in a premium or luxury hospitality environment is strongly preferred.
Comprehensive knowledge of Public Health, Environmental, and Sanitation standards pertaining to stateroom servicing.
Ability to consistently apply cleaning procedures, hygiene protocols, and safety standards in line with company and regulatory requirements.
Familiarity with inspection processes and quality standards expected in high-end hospitality environments.
Proficiency in English, both verbal and written, to effectively communicate with guests and colleagues in a multicultural environment.
Proficiency in Japanese, both verbal and written, to support Japanese-speaking guests and deliver a personalized service experience.
Strong understanding of the fundamentals of guest service, with the ability and willingness to consistently deliver exceptional service standards.
Proven ability to anticipate guest needs, personalize interactions, and create memorable experiences.
Natural inclination to “surprise and delight” guests, exceeding expectations throughout their cruise journey.
Excellent communication skills, with the ability to interact confidently and effectively with guests and team members.
Warm, friendly, and caring personality, contributing to a welcoming and professional atmosphere.
Ability to build and maintain courteous and respectful relationships within a diverse, multicultural team.
Highly motivated individual with a strong commitment to delivering excellence in all job duties.
Attention to detail and pride in maintaining high-quality standards of cleanliness and presentation.
Demonstrates professionalism, reliability, and a positive attitude at all times.

About the Company

Princess Cruises

Premium cruise line with global itineraries

Princess Cruises operates a fleet of modern ships that sail to more than 380 destinations on over 160 itineraries, offering premium cruise vacations. Guests board ships to enjoy dining, entertainment, and activities both at sea and in port. The product centers on all-inclusive cruise experiences with accommodations, meals, and excursions bundled into itineraries, and it uses Princess MedallionClass technology—wearable devices and a companion app—to streamline check-in, service requests, and personalized interactions before and during the voyage. The company sets itself apart with its premium positioning, extensive global network of itineraries, strong emphasis on guest service, and the MedallionClass experience, supported by a large team on land and at sea. The goal is to provide memorable travel experiences with high standards of safety, environmental stewardship, and customer care, helping guests create lasting memories.

Company size: 10,001+
Company stage: Not listed
Total funding: Not listed
Headquarters: Santa Clarita, CA
Founded: 1965

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