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ChenMed

High-touch primary care for underserved seniors

Associate Market General Manager

Business & StrategyConfirmed live in the last 24 hours
Full-timeOrlando, FL, USA

About the Job

Requirements

  • A bachelor's degree in business, healthcare or public administration, finance, economics, or a related field is required, unless additional experience above the minimum is substituted on a year-for-year basis.
  • At least 5 years of healthcare administration, budget management, finance, or closely related industry experience is required.
  • At least 2 years of direct management or leadership experience within a customer or client service environment is required.
  • Highly developed business acumen and relationship management and building skills are required.
  • Advanced knowledge of business and management principles, including strategic planning, resource allocation, human resource modeling, leadership technique, and operations, is required.
  • Knowledge, understanding, experience, skills, and abilities commensurate with managing an entity with annual revenue of $40 million or more is required.
  • Knowledge of customer-service principles and processes, including customer needs assessment, meeting service quality standards, and evaluating customer satisfaction, is required.
  • Knowledge and implementation of regulatory requirements and laws governing clinic activities is required.
  • A record of driving revenue growth and controlling expenses is required.
  • Ability to leverage business and organizational knowledge within and across functions is required.
  • Negotiation skills and the ability to influence executives, leaders, and employees at all levels on transformational change and operational optimization are required.
  • Written and verbal communication skills are required.
  • Organizational and management skills, including handling multiple projects simultaneously and meeting tight deadlines, are required.
  • Understanding of business controls and operations is required.
  • Emotional intelligence and integrity are required.
  • Ability to engage and connect with others while delivering VIP service experiences is required.
  • Ability to think creatively and work effectively as a self-starter is required.
  • Proficiency in Microsoft Office products, including Word, Excel, PowerPoint, and Outlook, and in other word-processing, spreadsheet, database, email, and presentation software is required.
  • Ability and willingness to travel locally, regionally, and nationwide is required; the posting specifies both up to 50% and up to 10% of the time.
  • Spoken and written fluency in English is required.
  • The role requires independent judgment.

Responsibilities

  • Direct and administer the day-to-day operations of multiple medical centers, with responsibility for operational, financial, and people-related goals.
  • Provide overall direction for market operations and administration, using resources across the centers.
  • Partner with clinical leadership to ensure patient care, service, and clinical metrics, goals, and objectives meet or exceed expectations.
  • Provide leadership to multiple teams, grow the business, and own each center's profit-and-loss budget.
  • Own and operate an average annual budget exceeding $50 million for multiple medical centers, staffing up to 150 employees and serving up to 10,000 patients per year.
  • Own and operate the design, development, and implementation of ongoing operational excellence and growth strategies for the centers.
  • Ensure patient-experience goals are met or exceeded, and partner with market leaders to execute business plans and meet growth and financial objectives by generating and following action plans.
  • Train and develop center leaders, ensuring they receive ongoing coaching and development for future advancement.
  • Partner with the Regional President to support oversight and execution of high-quality, cost-effective VIP service and clinical outcomes aligned with the organization.
  • Manage execution of operational outcomes to meet or exceed customer, provider, and regulatory expectations, and coordinate with centers of excellence to ensure the market has appropriate resources.
  • Communicate and promote ownership of key scorecard measurements, total quality measures, and initiatives.
  • Mentor, coach, and develop market operations teams, and grow the team to meet business needs.
  • Assist with customer-resolution responses, educate management on appropriate responses, handle escalated issues, and determine resolutions.
  • Lead each center's growth strategy around disenrollment.
  • Lead and inspire teams, coordinate their work, and achieve results under challenging circumstances.
  • Use financial statements and financial concepts in a service organization.
  • Monitor office communications and performance to ensure center leaders, front desk, referrals, and care teams operate efficiently, accurately, and with a customer focus.
  • Collaborate with center leaders to conduct performance evaluations and complete required disciplinary actions.
  • Monitor patient counts and wait times to ensure appropriate flow from check-in through appointments to check-out.
  • Ensure the accuracy of incoming and outgoing information, including supplies, invoices, billing requests, and patient records.
  • Partner with others to develop strategies to increase and retain membership.
  • Apply frugality and creativity to operational problem-solving, seeking improvements to people, processes, and systems before increasing costs and complexity.
  • Use business acumen to understand the business and collaborate with leaders on strategic business planning.
  • Drive center success across people, finance, service, growth, and outcomes.
  • Maintain awareness of the competitive healthcare environment, drive retention, and ensure service exceeds that of other healthcare providers.
  • Work with clinical providers to help schedule patient meetings and write letters to or for patients.
  • Review reports to ensure target metrics are achieved and processes are followed.
  • Walk through centers to ensure a clean and safe environment, including checking for expired medications and proper biohazard-waste and medicine disposal.
  • Perform other duties as assigned or modified at the manager's discretion.

Desired Qualifications

  • An MBA or master's degree in healthcare or public administration, or a related discipline, is preferred.
  • Experience managing a diverse group of functional-area professionals is strongly preferred.
  • Experience managing and overseeing a multimillion-dollar profit-and-loss account is highly desired.

About the Company

ChenMed

High-touch primary care for underserved seniors

ChenMed provides primary care for underserved, moderate-to-low-income seniors with complex chronic diseases through a network of 100+ centers across 15 states. Its high-touch, preventive primary care model emphasizes longer visits and closer patient relationships, enabled by a lower doctor-patient ratio and physician-led operations. This approach distinguishes it from typical primary care providers by offering more time per patient, personalized care, and a mission-driven culture. ChenMed aims to improve health outcomes and lives by delivering accessible, patient-centered care while transforming how care is delivered to needy seniors.

Company size
1,001-5,000
Company stage
Grant
Total funding
$300K
Headquarters
Miami Gardens, FL
Founded
1985

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