CallTek

White-label tech support, BPO, TaaS provider

Technical Trainer

Corporate & Technical TrainingConfirmed live in the last 24 hours

Full-timeCebu City, PhilippinesNo salary listed

About the Job

Requirements

A bachelor's degree is required; a degree in computer technology, information systems, engineering, or a related field is preferred.
At least 3 years of experience in a technical training role is required.
Proficient knowledge of VLANs, routing, the OSI model, VPNs, IP subnetting, and networking protocols such as TCP/IP, DNS, and DHCP is required.
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook is required.
Excellent oral and written English communication skills are required.
Facilitation, presentation, and listening skills are required.
Customer service skills are required.
Interpersonal and professional skills are required.
Ability to use resources creatively and adjust to changes quickly and professionally is required.
Ability to work independently with minimal supervision and in a team environment is required.
Strong attention to detail is required.
Ability to prioritize assignments and projects based on importance and customer expectations is required.
Willingness to work shifts, weekends, and holidays is required.

Responsibilities

Design, develop, and facilitate comprehensive training programs on technical systems, tools, and processes, focusing on foundational networking and advanced technical concepts.
Assess training needs by collaborating with managers, Human Resources, and technical teams.
Design course materials such as manuals, presentations, e-learning modules, and hands-on labs.
Create exams and quizzes for operations agents to reinforce learning and strengthen skills.
Conduct training sessions in person, virtually, or through blended learning methods.
Evaluate training effectiveness using feedback, assessments, and performance metrics.
Update training content regularly to reflect new technologies, processes, or organizational changes.
Support learners by answering questions, troubleshooting issues, and providing follow-up guidance.
Collaborate with Account Specific Trainers to ensure training content is accurate and relevant.
Customize training content to align with organizational goals, client expectations, and industry standards.
Travel to other sites to conduct face-to-face training as required.

Desired Qualifications

Experience designing and developing training materials is preferred but not required.
Technical certifications such as CCNA or Ruckus Certification are preferred but not required.

Technical Trainer

CallTek · Cebu City, Philippines · Full-time · Posted 2026-10-07

Workplace: on_site

Description

CallTek is a global leader in white-label technical support, trusted by technology operators worldwide for over 20 years. With 10,000+ professionals across nine countries, we deliver 24/7 engineering, software development, customer support, and field services. Backed by top security certifications and innovative AI solutions, we provide secure and seamless support for our partners. Join our growing team and build your career with us!

We are looking for a Technical Trainer.

Key Responsibilities

Design, develop, and facilitate comprehensive training programs on technical systems, tools, and processes, with a focus on both foundational networking and advanced technical concepts.
Assess training needs by collaborating with managers, HR, and technical teams.
Design course materials such as manuals, presentations, e‑learning modules, and hands‑on labs.
Create exams and quizzes for operations agents to reinforce learning and strengthen skills.
Conduct training sessions in person, virtually, or through blended learning methods.
Evaluate training effectiveness using feedback, assessments, and performance metrics.
Update training content regularly to reflect new technologies, processes, or organizational changes.
Support learners by answering questions, troubleshooting issues, and providing follow‑up guidance.
Collaborate with Account Specific Trainers to ensure accuracy and relevance of training content.
Customize training content to align with organizational goals, client expectations, and industry standards.
May be required to travel to other sites to conduct face‑to‑face training.

Requirements

Qualifications:

Must have a Bachelor’s degree preferably in computer technology, information systems, engineering, or any related field.
Must have at least 3 years of experience in a technical training role.
Experience in designing and developing training material is preferred but not required.
Proficient knowledge of VLAN, routing, OSI, VPN, IP subnetting, and different networking protocols such as TCP/IP, DNS, DHCP, etc
Technical Certifications such as CCNA, Ruckus Certification, and others are preferred but not required.
Proficient in using MS Office (Word, Excel, PowerPoint, and Outlook)
Must have excellent oral and written English communication skills.
Must have excellent facilitation, presentation, and listening skills.
Has excellent Customer Service Skills
Has good interpersonal and professional skills
Has the ability to creatively use resources and adjust to changes quickly and professionally
Has the ability to work independently with minimal supervision, but also in a team environment
Has strong attention to detail
Has the ability to prioritize assignments and projects based on importance and customer expectations
Can showcase Analytical, Dynamic, and Creative personal qualities
Willing to work in shifts/weekends/holidays

Apply

Apply at CallTek

About the Company

CallTek

White-label tech support, BPO, TaaS provider

CallTek provides white-label technical support and BPO services for technology operators and service providers, including field service, cloud monitoring, NOC, and business continuity delivered under a Technology as a Service model that covers infrastructure, procurement, and full lifecycle support. It serves MSPs and enterprise platforms such as Cradle Point, Cisco, Aruba, Ruckus, and Fortinet, offering 24/7 multi-channel, multi-language support. Key differentiators are a global workforce of over 7,000, nearly two decades of experience, and recognition as a top employer in the Philippines in 2023, with a vertical focus on hospitality, multi-family student housing, and healthcare. CallTek aims to help technology operators scale, maintain uptime, and provide reliable branded support across channels and languages.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Irvine, CA
Founded: 2004

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