Mercury Insurance
Auto and home insurance via agents
Appraisal Specialist
+ Bonus potential + Incentive bonus
About the job
- A high school diploma or GED is required.
- Experience with total-loss handling or customer service experience is required.
- A company-sponsored adjuster's license must be obtained upon hire and requires a fingerprint background check.
- Candidates must comprehend basic company policies and procedures after claims training.
- Candidates must be able to multitask in a fast-paced environment, prioritize responsibilities, and deliver accurate work products.
- Candidates must have advanced written and verbal communication skills for professional communication with internal and external customers.
- Candidates must be able to facilitate engagement to maintain high morale and ensure employee retention.
- Candidates must be able to collaborate with others, build rapport using emotional intelligence, and handle conflict constructively.
- Candidates must demonstrate self-motivation and accountability while working remotely.
- Candidates must demonstrate proficiency with Microsoft Office products, including Outlook, Word, and Teams, and claims-related software.
- Candidates must have a dedicated workspace free from distractions.
- Candidates must be able to maintain a sedentary position for extended periods, communicate electronically and by telephone, operate and type on company-issued devices, access company computer systems, prepare documents, enter data, and read electronic records.
- Candidates must occasionally be able to bend, stoop, reach, climb, and stand to access files, documents, and equipment, and grasp and operate drawers, filing cabinets, and other equipment.
- Research the actual cash value of vehicles by gathering and analyzing current market information to reach equitable settlements for theft and collision losses while maintaining customer service and shop relations.
- Confirm title status and research customizations, prior damage, and vehicle condition to determine true market value, including irregularities involving salvage titles, grey-market vehicles, custom or modified vehicles, and prior damage.
- Review Department of Motor Vehicles reports and identify the correct ownership-transfer documents to send to the registered owner.
- Secure lienholder payoff amounts and a Letter of Guarantee.
- Negotiate storage fees with body shops and towing yards.
- Respond to written correspondence in a timely and efficient manner and route correspondence to Claims Document Processing when correct paperwork is needed.
- Stay current on vehicle values, industry and market trends, state licensing, and company policies and procedures.
- Contact adjusters to confirm coverage, determine potential limits issues or possible fraudulent activity, and obtain approval to settle property damage.
- Initiate contact with insureds, claimants, or their representatives regarding total-loss claims.
- Complete and maintain comprehensive documentation of material-damage information for assigned files and submit appropriate reports in a timely manner.
- An associate degree is preferred.
- At least six months of related experience is preferred.
- Experience handling high call volume in a professional call center is preferred.
- Candidates who demonstrate intellectual curiosity by seeking efficiencies through process improvement or technology are preferred.
- Candidates who take ownership of processes they can improve are preferred.
- Candidates who assume positive intent in interactions and seek growth within and beyond the role are preferred.
About the company
Mercury Insurance provides auto, home, condo, renter, and business insurance through a network of local independent agents. It began in 1961 with a goal of fair, factor-based pricing that considers multiple factors rather than one rate for all drivers. The company also offers additional coverages like mechanical protection and operates across several states through its agent network. Mercury aims to help people reduce risk and handle unexpected events, backed by its large team, assets, and a trusted independent-agent model.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
Brea, California
Founded
1962
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Simplify's Take
What believers are saying
- Q2 2026 revenue rose 14% to $1.68 billion; combined ratio hit 89.9%.
- August 11, 2026 Oklahoma product monetizes roof hardening and wildfire mitigation demand.
- September 3, 2026 AM Best affirmed Mercury's A rating with stable outlook.
What critics are saying
- California wildfire losses still drive earnings volatility and reinsurance dependence.
- June 2026 credit agreement restricts dividends under stress, limiting capital returns.
- If pricing lags climate losses, regulators and rivals squeeze margins into 2027.
What makes Mercury Insurance unique
- August 11, 2026: Oklahoma homeowners get hail, wildfire, and FORTIFIED discounts.
- Mercury sells through independent agents across catastrophe-prone states, not captive direct channels.
- June 24, 2026: renewed credit facility extends capital flexibility through 2026.
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Benefits
Paid Time Off
401 (k) retirement savings plan with company match
Medical, dental, vision, life, and pet insurance
Flexibility to work from anywhere in the United States for most positions
Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more
Company News
Mercury Insurance named one of America's Greatest Companies for 2026 by Newsweek. Four-star recognition underscores Mercury's strength across financial performance, innovation, workplace excellence and sustainability LOS ANGELES, Sept. 10, 2026 /PRNewswire/ - Mercury Insurance (NYSE/NYSE TX: MCY) has been named one of America's Greatest Companies 2026 by Newsweek, earning a four-star rating in a nationwide evaluation of leading U.S. companies based on financial leadership, innovation, performance as an employer, and sustainability. Unlike a traditional numbered "Top 100" style ranking, America's Greatest Companies 2026 recognizes 650 U.S. companies that earned five-, 4.5- or four-star ratings. Mercury earned four stars based on its performance across the study's broad range of business and workplace measures. "Great companies aren't built around a single strength. They endure because the pieces reinforce one another," said Gabriel Tirador, Chief Executive Officer of Mercury General Corporation. "Financial discipline gives you the freedom to invest. Innovation helps you adapt. A strong workplace attracts people who can turn good ideas into better outcomes. Exceptional customer service turns all of that work into something meaningful for the people who count on you. When those things work together over time, you create an organization capable of delivering through changing markets and changing expectations. That is what makes this recognition so meaningful to everyone at Mercury." Newsweek and Plant-A Insights Group conducted the study using extensive employee research along with financial, innovation, sustainability and third-party performance data. The 2026 evaluation included more than 2.7 million company reviews from more than 179,000 employees collected between April and October 2025. Results from three previous studies conducted between 2022 and 2024, encompassing more than 4.9 million additional reviews from more than 400,000 respondents, were also incorporated at a reduced weight. The evaluation examined multiple dimensions of company performance. Financial measures included revenue growth, profitability, shareholder returns and investment in innovation. Employer performance considered factors such as company culture, compensation and benefits, job security and stability, training and career progression, working environment and work-life balance. Innovation was assessed using patent and research data, while sustainability performance incorporated independent third-party assessments. The methodology also included SEC and U.S. Patent and Trademark Office filings, third-party data and a review of public records and media coverage. Plant-A Insights Group and Newsweek's editorial team conducted final validation of the results before companies were selected for recognition. Mercury's recognition as one of America's Greatest Companies 2026 adds to a growing list of independent honors for the company, providing further validation of Mercury's long-term financial strength, culture of innovation, strong workplace and commitment to delivering exceptional value and service to customers. About Mercury Insurance Mercury Insurance (NYSE/NYSE TX: MCY) is a multiple-line insurance carrier predominantly offering personal auto, homeowners, renters and commercial insurance through a network of independent agents in Arizona, California, Georgia, Illinois, Nevada, New Jersey, New York, Oklahoma, Texas and Virginia, as well as auto insurance in Florida. Mercury writes other lines of insurance in various states, including commercial, business owners and business auto, landlord, home-sharing, ride-hailing and mechanical protection insurance. Since 1962, Mercury has provided customers with tremendous value for their insurance dollar by pairing ultra-competitive rates with excellent customer service, through more than 4,200 employees and a network of more than 6,340 independent agents in 11 states. Mercury has earned an "A" rating from A.M. Best, as well as "Best Auto Insurance Company" designations from Forbes and Insure.com. For more information visit www.MercuryInsurance.com or follow the company on LinkedIn, Instagram or Facebook. SOURCE Mercury Insurance For further information: David Pedersen, (415) 515-9925, [email protected]; http://newsroom.mercuryinsurance.com/
Mercury Insurance named to Forbes' 2026 list of America's Best Employers for Women. August 18, 2026 09:06:00 am PR Newswire Recognition, informed by team member feedback, highlights Mercury's focus on career growth, leadership development and long-term opportunity for women. LOS ANGELES, Aug. 18, 2026 /PRNewswire/ - Mercury Insurance (NYSE/NYSE TX: MCY) has been recognized by Forbes as one of America's Best Employers for Women 2026, honoring the company's commitment to fostering an environment where women have opportunities to grow, lead and build rewarding careers. The Forbes recognition is informed by independent team member feedback and considers factors including workplace culture, professional development, work-life balance, pay equity, parental leave and the representation of women in leadership. "Women have helped shape Mercury's success for decades," said Gabriel Tirador, CEO of Mercury Insurance. "Our goal is to ensure every team member has the opportunity to grow professionally, contribute meaningfully and pursue leadership opportunities. We're honored that Forbes has recognized the culture we've worked to build and will continue investing in creating opportunities for women across our organization." Mercury believes that diverse perspectives strengthen its business, improve collaboration and ultimately help the company better serve its customers and communities. Through professional development, leadership opportunities and a people-first culture, Mercury strives to create an environment where everyone can succeed at every stage of their careers. "This recognition is especially meaningful because it reflects how our team members experience Mercury," said Jenny Chan, Chief People Officer at Mercury Insurance. "Creating opportunities for women isn't a one-time initiative. It's part of how we recruit, develop and support talent every day. We want everyone at Mercury to see a future where they can build long, fulfilling careers, advance into leadership roles and know their contributions are valued." The honor follows Mercury's recognition earlier this year as one of Forbes' America's Best Midsize Employers 2026, further reinforcing the company's reputation as a place where team members can build meaningful, long-term careers. The complete Forbes America's Best Employers for Women 2026 rankings are available on the Forbes website. About Mercury Insurance Mercury Insurance (NYSE/NYSE TX: MCY) is a multiple-line insurance carrier predominantly offering personal auto, homeowners, renters and commercial insurance through a network of independent agents in Arizona, California, Georgia, Illinois, Nevada, New Jersey, New York, Oklahoma, Texas and Virginia, as well as auto insurance in Florida. Mercury writes other lines of insurance in various states, including commercial, business owners and business auto, landlord, home-sharing, ride-hailing and mechanical protection insurance. Since 1962, Mercury has provided customers with tremendous value for their insurance dollar by pairing ultra-competitive rates with excellent customer service, through more than 4,200 employees and a network of more than 6,340 independent agents in 11 states. Mercury has earned an "A" rating from A.M. Best, as well as "Best Auto Insurance Company" designations from Forbes and Insure.com. For more information visit www.MercuryInsurance.com or follow the company on LinkedIn, Instagram or Facebook. SOURCE Mercury Insurance
Mercury gives Oklahoma homeowners More ways to save and strengthen their homes against hail and wildfire. Aug 11, 2026, 09:06 ET New enhanced homeowners insurance product offers an estimated average savings of $420 for hail-resistant roofing, an option to upgrade to a stronger roof after a covered loss, and new wildfire mitigation discounts LOS ANGELES, Aug. 11, 2026 /PRNewswire/ - Mercury Insurance (NYSE: MCY) has launched a new enhanced homeowners insurance product that gives Oklahoma homeowners more ways to lower their insurance costs, strengthen their properties against severe weather, and choose coverage that better fits their homes. The enhancements can provide qualifying homeowners with: * Estimated average savings of $420, or 12.4%, for eligible hail-resistant roofing. * Estimated average savings of $290, or 8.5%, for homes meeting qualifying FORTIFIED* standards. * Optional coverage that helps eligible customers upgrade to a stronger hail-resistant roof following a covered loss requiring full roof replacement. * New discounts available for qualifying wildfire mitigation measures. * More flexibility to tailor coverage to their property and individual needs. "Oklahoma homeowners should not have to choose between preparing their homes and protecting their budgets," said Jeff Schroeder, Chief Product Officer at Mercury Insurance. "These enhancements are designed to deliver real value when customers strengthen their properties, while giving them more control over the coverage they purchase and how they recover after severe weather." Save with a stronger roof and potentially rebuild with one Mercury's enhanced product provides two distinct benefits for homeowners with hail-resistant roofs: an opportunity to save before a loss and an option to rebuild with stronger materials after one. The updated Hail Resistant Roof Discount rewards qualifying homeowners whose roofs use eligible impact-resistant materials. Customers receive an estimated average savings of $420, or 12.4%, depending on their home, policy and individual rating factors. Mercury has also introduced Hail Resistant Roof Upgrade Coverage, an optional coverage that helps eligible homeowners replace their existing roof with qualifying Class 4 impact-resistant shingles or eligible Insurance Institute for Business & Home Safety (IBHS)-recognized shingles when a covered loss requires full roof replacement. Once the upgraded roof is installed and verified, the home may also qualify for Mercury's Hail Resistant Roof Discount, giving customers an opportunity to emerge from a covered loss with a stronger roof and potential future insurance savings. Rewarding homes built for severe weather Mercury has also updated its FORTIFIED Home Discount for homes constructed or upgraded to qualifying FORTIFIED standards developed by the IBHS. Mercury's new homeowners insurance product saves eligible customers an average of $290, but those savings will vary because it's equal to 8.5% of the premium. The discount recognizes homeowners who have already invested in improvements designed to help roofs and homes withstand severe wind and weather. Turning wildfire preparation into insurance savings Oklahoma homeowners who take steps to reduce wildfire risk may now qualify for additional savings through three discount opportunities: * Wildfire Mitigation Discount Property Level - IBHS Wildfire Prepared Home or Mercury Wildfire Mitigation Discount * Wildfire Mitigation Discount Community Level * Fire Resistive Construction Type Discount The discounts recognize qualifying measures such as home hardening, defensible space, participation in community mitigation programs, and fire-resistive construction. Eligible homeowners may receive a discount of 30% on the wildfire peril portion of their premium through qualifying property-level wildfire mitigation measures. "Homeowners are already investing time and money to protect their properties," Schroeder said. "We want those efforts to be recognized. When a customer strengthens a roof, creates defensible space or makes other meaningful mitigation improvements, that work can reduce risk and should have the potential to reduce insurance costs as well." More coverage choice for Oklahoma homeowners The updated Mercury homeowners product also includes: * New optional Cosmetic Exterior Surfacing Coverage for eligible cosmetic wind and hail damage. * Greater flexibility in selecting Coverage B, C, and D limits. * Broader eligibility for certain homeowners. * More precise pricing that better reflects the characteristics, condition and protection features of an individual property. The enhanced product for new Oklahoma homeowners policies is available now. Oklahoma homeowners can contact an independent Mercury Insurance agent to explore available coverage options, determine which discounts for which they may qualify, and receive a personalized quote. *FORTIFIED(R) is a registered trademark of the Insurance Institute for Business & Home Safety (IBHS). The FORTIFIED Home(TM) program establishes voluntary construction and reroofing standards designed to help homes better withstand severe weather. About Mercury Insurance Mercury Insurance (NYSE: MCY) is a multiple-line insurance carrier predominantly offering personal auto, homeowners, renters and commercial insurance through a network of independent agents in Arizona, California, Georgia, Illinois, Nevada, New Jersey, New York, Oklahoma, Texas and Virginia, as well as auto insurance in Florida. Mercury writes other lines of insurance in various states, including commercial, business owners and business auto, landlord, home-sharing, ride-hailing and mechanical protection insurance. Since 1962, Mercury has provided customers with tremendous value for their insurance dollar by pairing competitive rates with excellent customer service. Mercury has earned an "A" rating from AM Best, as well as "Best Auto Insurance Company" designations from Forbes and Insure.com. For more information, visit MercuryInsurance.com or follow the company on LinkedIn, Instagram or Facebook. SOURCE Mercury Insurance
Mercury gives Oklahoma homeowners More ways to save and strengthen their homes against hail and wildfire. New enhanced homeowners insurance product offers an estimated average savings of $420 for hail-resistant roofing, an option to upgrade to a stronger roof after a covered loss, and new wildfire mitigation discounts LOS ANGELES, Aug. 11, 2026 /PRNewswire/ - Mercury Insurance (NYSE: MCY) has launched a new enhanced homeowners insurance product that gives Oklahoma homeowners more ways to lower their insurance costs, strengthen their properties against severe weather, and choose coverage that better fits their homes. The enhancements can provide qualifying homeowners with: * Estimated average savings of $420, or 12.4%, for eligible hail-resistant roofing. * Estimated average savings of $290, or 8.5%, for homes meeting qualifying FORTIFIED* standards. * Optional coverage that helps eligible customers upgrade to a stronger hail-resistant roof following a covered loss requiring full roof replacement. * New discounts available for qualifying wildfire mitigation measures. * More flexibility to tailor coverage to their property and individual needs. "Oklahoma homeowners should not have to choose between preparing their homes and protecting their budgets," said Jeff Schroeder, Chief Product Officer at Mercury Insurance. "These enhancements are designed to deliver real value when customers strengthen their properties, while giving them more control over the coverage they purchase and how they recover after severe weather." Save with a stronger roof and potentially rebuild with one Mercury's enhanced product provides two distinct benefits for homeowners with hail-resistant roofs: an opportunity to save before a loss and an option to rebuild with stronger materials after one. The updated Hail Resistant Roof Discount rewards qualifying homeowners whose roofs use eligible impact-resistant materials. Customers receive an estimated average savings of $420, or 12.4%, depending on their home, policy and individual rating factors. Mercury has also introduced Hail Resistant Roof Upgrade Coverage, an optional coverage that helps eligible homeowners replace their existing roof with qualifying Class 4 impact-resistant shingles or eligible Insurance Institute for Business & Home Safety (IBHS)-recognized shingles when a covered loss requires full roof replacement. Once the upgraded roof is installed and verified, the home may also qualify for Mercury's Hail Resistant Roof Discount, giving customers an opportunity to emerge from a covered loss with a stronger roof and potential future insurance savings. Rewarding homes built for severe weather Mercury has also updated its FORTIFIED Home Discount for homes constructed or upgraded to qualifying FORTIFIED standards developed by the IBHS. Mercury's new homeowners insurance product saves eligible customers an average of $290, but those savings will vary because it's equal to 8.5% of the premium. The discount recognizes homeowners who have already invested in improvements designed to help roofs and homes withstand severe wind and weather. Turning wildfire preparation into insurance savings Oklahoma homeowners who take steps to reduce wildfire risk may now qualify for additional savings through three discount opportunities: * Wildfire Mitigation Discount Property Level - IBHS Wildfire Prepared Home or Mercury Wildfire Mitigation Discount * Wildfire Mitigation Discount Community Level * Fire Resistive Construction Type Discount The discounts recognize qualifying measures such as home hardening, defensible space, participation in community mitigation programs, and fire-resistive construction. Eligible homeowners may receive a discount of 30% on the wildfire peril portion of their premium through qualifying property-level wildfire mitigation measures. "Homeowners are already investing time and money to protect their properties," Schroeder said. "We want those efforts to be recognized. When a customer strengthens a roof, creates defensible space or makes other meaningful mitigation improvements, that work can reduce risk and should have the potential to reduce insurance costs as well." More coverage choice for Oklahoma homeowners The updated Mercury homeowners product also includes: * New optional Cosmetic Exterior Surfacing Coverage for eligible cosmetic wind and hail damage. * Greater flexibility in selecting Coverage B, C, and D limits. * Broader eligibility for certain homeowners. * More precise pricing that better reflects the characteristics, condition and protection features of an individual property. The enhanced product for new Oklahoma homeowners policies is available now. Oklahoma homeowners can contact an independent Mercury Insurance agent to explore available coverage options, determine which discounts for which they may qualify, and receive a personalized quote. *FORTIFIED(R) is a registered trademark of the Insurance Institute for Business & Home Safety (IBHS). The FORTIFIED Home(TM) program establishes voluntary construction and reroofing standards designed to help homes better withstand severe weather. About Mercury Insurance Mercury Insurance (NYSE: MCY) is a multiple-line insurance carrier predominantly offering personal auto, homeowners, renters and commercial insurance through a network of independent agents in Arizona, California, Georgia, Illinois, Nevada, New Jersey, New York, Oklahoma, Texas and Virginia, as well as auto insurance in Florida. Mercury writes other lines of insurance in various states, including commercial, business owners and business auto, landlord, home-sharing, ride-hailing and mechanical protection insurance. Since 1962, Mercury has provided customers with tremendous value for their insurance dollar by pairing competitive rates with excellent customer service. Mercury has earned an "A" rating from AM Best, as well as "Best Auto Insurance Company" designations from Forbes and Insure.com. For more information, visit MercuryInsurance.com or follow the company on LinkedIn, Instagram or Facebook. SOURCE Mercury Insurance For further information: David Pedersen, (415) 515-9925, [email protected]
Mercury General reported better-than-expected Q2 2026 results, with revenue growing 14% year on year to $1.68 billion, surpassing analyst estimates by 10.3%. The auto insurance provider's GAAP profit of $4.76 per share significantly exceeded consensus estimates of $1.80. Net premiums earned reached $1.50 billion, meeting expectations with 9.6% year-on-year growth. The combined ratio of 89.9% beat analyst estimates of 97.2% by 730 basis points. Book value per share rose 44% year on year to $51.20. Over the past five years, Mercury General's revenue grew at a 9.2% compound annual rate. The company's annualised revenue growth of 12.4% over the last two years exceeded its five-year trend, suggesting accelerating demand.