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ESO

Integrated EMS, fire, hospital software platform

Senior Revenue Operations Analyst

Sales OperationsConfirmed live in the last 24 hours
Full-timeHeredia Province, Heredia, Costa RicaNo salary listedIn-person

About the Job

Requirements

  • At least 5 years of experience in revenue operations, sales operations, or a similar analytical role in B2B SaaS.
  • Comfort building reports and models directly in a customer relationship management (CRM) and reporting stack.
  • Advanced Excel modeling skills, including building and maintaining commission calculators and territory models from scratch.
  • Experience with a modern business intelligence or data visualization platform, such as Power BI or Tableau.
  • Ability to translate business goals into system requirements or analysis and prioritize competing requests.
  • Fluency with pipeline coverage ratio, forecast accuracy, sales cycle length, stage conversion rates, and other funnel and seller performance metrics.
  • Ability to present findings to stakeholders and support recommendations.
  • Ability to reason through gaps and inconsistencies in incomplete or ambiguous data and deliver a defensible answer on a deadline.
  • Interest in improving work processes and data, including finding fixes behind recurring problems.
  • Use of AI tools to make personal analysis faster and more thorough.

Responsibilities

  • Monitor pipeline coverage, velocity, and stage conversion, and flag risks to forecast accuracy.
  • Analyze individual and team seller performance to identify performance differences and recommend coaching and process improvements to sales leadership.
  • Analyze how deals move from first touch to close across marketing, sales, and customer success handoffs, identifying funnel losses and delays.
  • Lead ad hoc and recurring analyses linking operational data to revenue outcomes, including sales cycle length, stage conversion rates, and pipeline coverage ratio, and translate findings into clear recommendations.
  • Build and maintain models and inputs that feed the forecast and improve committed-versus-closed accuracy over time.
  • Maintain accurate, current dashboards for leadership and the board using a trusted data source, and partner with the internal business intelligence team to improve reporting.
  • Work with sales, marketing, and customer success leaders to prioritize analysis requests and tie work to business outcomes.
  • Identify and drive improvements to data collection, reporting cadence, and analysis workflows.
  • Own monthly metrics files and town hall slides, build the quarterly sales business review and translate it into board materials.
  • Turn commission guiding principles into an annual plan; build Excel calculators for commission modeling; and maintain commission plan documentation, templates, and individual documents as people join or change roles.
  • Own annual territory modeling, analysis, and setting, and build quarterly success plan data files for territory planning.
  • Handle ad hoc operations requests and data cleanup for finance, sales leadership, and sales representatives, including Salesforce data cleanup tickets.

Desired Qualifications

  • Experience in a standardized, playbook-driven environment, such as a private equity-backed, franchise, or other highly process-mature organization.

About the Company

ESO

Integrated EMS, fire, hospital software platform

ESO provides a subscription-based suite of integrated software for EMS, fire departments, and hospitals. Its products cover electronic patient care reporting, health data exchange, analytics, scheduling, asset management, and patient registries to collect, share, report, and analyze critical information for community health and safety. The software is SaaS-based, cloud-hosted, and enables cross-agency data sharing with state-level data access. Its goal is to save time, improve accuracy, and simplify reporting for first responders and healthcare providers to enhance community safety and health outcomes.

Company size
501-1,000
Company stage
Early VC
Total funding
$44.6M
Headquarters
Austin, TX
Founded
2004

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