A bachelor's degree in IT, Computer Science, Engineering, or a related field is required.
At least 3 years of IT experience, including at least 1 year in a supervisory or team lead role, is required.
Strong technical knowledge of LAN and WAN setup and troubleshooting is required.
Knowledge of iOS and Windows configuration is required.
Knowledge of Microsoft 365, Windows Server, and networking technologies is required.
Experience maintaining printers and hardware is required.
Hands-on experience with remote support tools such as AnyDesk is required.
Knowledge of data privacy laws and cybersecurity best practices is required.
Willingness to work shifting schedules and provide on-call support as needed is required.
A valid driver's license and motorcycle are required for occasional off-site support.
Certifications such as Cisco CCNA, Microsoft, or CompTIA are preferred.
Experience with Zoom, HubSpot, or similar systems administration is preferred.
Familiarity with virtualization technologies is preferred.
Project management exposure or certification is preferred.
Responsibilities
Lead and mentor the onsite IT support team to ensure timely and effective resolution of technical issues.
Plan, coordinate, and implement IT projects aligned with business goals.
Oversee hardware and software maintenance, upgrades, and system configurations.
Troubleshoot escalated issues related to LAN/WAN, iOS/Windows systems, printers, and other network equipment.
Manage and maintain network equipment, including Cisco and Meraki devices.
Coordinate with other departments and vendors on IT-related needs.
Monitor and enforce IT security protocols to ensure data privacy and compliance.
Develop and improve helpdesk processes and reporting systems.
Create documentation for systems, configurations, and internal policies.
Stay updated on emerging technologies and recommend improvements.
We are looking for an experienced and hands-on IT Team Leader to oversee and guide our onsite IT team in Bulacan. The ideal candidate will have a solid background in IT operations, strong leadership skills, and a proactive approach to problem-solving. This role requires a balance of technical expertise and people management, ensuring smooth IT support, project implementation, and system reliability.
Responsibilities:
Lead and mentor the onsite IT support team, ensuring timely and effective resolution of technical issues
Plan, coordinate, and implement IT projects aligned with business goals
Oversee hardware/software maintenance, upgrades, and system configurations
Troubleshoot escalated issues related to LAN/WAN, iOS/Windows systems, printers, and other network equipment
Manage and maintain network equipment including Cisco and Meraki devices
Coordinate with other departments and vendors for IT-related needs
Monitor and enforce IT security protocols, ensuring data privacy and compliance
Develop and improve helpdesk processes and reporting systems
Create documentation for systems, configurations, and internal policies
Stay updated on emerging technologies and recommend improvements
Desirable Skills and Experience
Must-haves:
Bachelor’s degree in IT, Computer Science, Engineering, or a related field
Minimum of 3 years of IT experience with at least 1 year in a supervisory or team lead role
Strong technical knowledge in:
LAN and WAN setup and troubleshooting
iOS and Windows configuration
Microsoft 365, Windows Server, and networking technologies
Printer and hardware maintenance
Hands-on experience with remote support tools like AnyDesk
Strong communication and leadership skills, with the ability to coach and motivate a team
Working knowledge of data privacy laws and cybersecurity best practices
Willingness to work on shifting schedules and provide on-call support as needed
Must have a valid driver’s license and motorcycle for occasional off-site support
Nice to haves:
Certifications such as Cisco (CCNA), Microsoft, or CompTIA
Experience with Zoom, HubSpot, or similar systems administration
Familiarity with virtualization technologies
Project management exposure or certification.
Perks and Benefits:
13th Month pay
Paid time off (PTO) for Sick Leave, Vacation Leave, Emergency Leave
Maternity or Paternity leave
HMO upon regularization
Life insurance upon regularization
MediCash for personal and dependents use
Rice, clothing, laundry, and meal allowance
Achievement Allowances
Birthday Treats
Company Events and Treats
Online trainings/Webinars
Career advancement and promotion opportunities
Job Type:
On-site (Bulacan)
Full-time
Mid-Level
Schedule:
Day Shift
Monday to Friday
Salary:
Starts at PHP 25,000
AboutKwanii:
Kwanii is a BPO company that operates in Australia and the Philippines. With a strong commitment to excellence, we aim to provide outstanding outsourcing solutions for businesses of all sizes. The company values transparency and honesty, ensuring that clients receive reliable services. Kwanii also prides itself on its proactiveness and adaptability, staying ahead of industry trends and adjusting strategies to meet clients' evolving needs. Whether it's customer support, data entry, back-office processes, or other outsourcing requirements, Kwanii is dedicated to delivering high-quality solutions that drive both efficiency and growth