xAI

Generative AI chatbot leveraging real-time data

Operations Specialist - Supercompute

Site Reliability EngineeringConfirmed live in the last 24 hours

Full-timeMemphis, TN, USANo salary listedIn-person

About the Job

Requirements

A high school diploma or equivalency certificate and at least 2 years of experience in datacenter, critical facilities, high-performance computing, or large-scale operations are required.
System-level knowledge of datacenter sites spanning compute, network, power, and cooling is preferred.
Experience owning or running incident response in a 24/7 operations environment is preferred.
Specialized troubleshooting skills across rack-level compute and facility systems are preferred.
Experience with deployment engineering, commissioning, or acceptance testing of new data halls or clusters is preferred.
Production scripting and automation experience, such as Python or Bash, is preferred.
Experience writing work instructions, procedures, or manufacturing planning for technicians is preferred.
Experience supporting GPU, artificial intelligence, or high-performance computing environments at scale is preferred.
The role requires the ability to communicate clearly with technicians, engineers, and internal and external customers during live incidents.
The role requires the ability to work a 24/7 rotating schedule, including nights, weekends, and holidays as needed.
The role requires the physical capability to handle data center tasks, including lifting up to 50 pounds unassisted, standing for long periods, and occasional ladder use.
The role requires willingness to work extended hours as needed during incidents or data hall bring-up.

Responsibilities

Staff a 24/7 rotation that owns incident management end to end, from customer impact among internal Grok teams and external data hall tenants back to the facility.
Hold central control authority by determining what compute is impacted or drained and owning the system-wide response.
Own day-to-day site sustainment operations, including resolving issues impacting rack-level compute.
Disposition daily issues across Site Operations (compute) and Facility Operations (power and cooling).
Lead acceptance and deployment testing campaigns to bring new data halls fully online.
Develop production scripts and automation for new data hall bring-up, and build the automation behind the NOC Bot.
Develop and maintain manufacturing-planning-style work instructions so technicians work more efficiently and safely.
Own and document the live, changing state of data hall operation as new halls come online.
Enable Site Operations and Facility Operations technicians to do their jobs more efficiently and safely to increase GPU uptime.

Desired Qualifications

Enthusiasm for SpaceXSI's mission and the ability to thrive in a fast-paced, high-ownership environment.

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary and expanding consciousness to the stars.

SpaceXSI is building Super Intelligence to help humanity understand the universe. Our teams are building the full Super Intelligence stack: from our Colossus supercomputers, to Grok models, to our suite of applications, including Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X. We're creating a powerful flywheel where more compute trains better models, better models power more useful products, and what we learn from people using those products shapes what we build next.

OPERATIONS SPECIALIST, SUPERCOMPUTE

SpaceXSI operates multi-campus, hyperscale GPU infrastructure in Memphis, where every minute of downtime costs training throughput and customer commitments. The Operations Engineering team owns 100% GPU uptime, end to end, 24/7. This is a new engineering and specialist team serving both Site Operations (compute) and Facility Operations (power and cooling). It owns incident response and the engineering behind the response, holds central control authority over what compute is impacted or drained, drives day-to-day sustainment of live datahalls, and leads the deployment engineering that brings new data halls online. The team will also build the automation behind our NOC Bot, the automated monitoring layer that replaces a traditional technician NOC. Think of it as the data center equivalent of SpaceX Launch Engineers and Launch Controllers: engineers and specialists with system-level knowledge of the whole site.

RESPONSIBILITIES:

Staff a 24/7 rotation that owns incident management end to end, from customer impact (internal Grok teams and external data hall tenants) back to the facility
Hold central control authority: determine what compute is impacted or drained and own the system-wide response
Own day-to-day site sustainment operations, including resolving issues impacting rack-level compute
Disposition daily issues across both Site Ops (compute) and Fac Ops (power and cooling)
Lead acceptance and deployment testing campaigns to bring new data halls fully online
Develop production scripts and automation for new data hall bring-up, and build the automation behind the NOC Bot
Develop and maintain manufacturing-planning-style work instructions so technicians work more efficiently and safely
Own and document the live, changing state of data hall operation as new halls come online
Enable Site Ops and Fac Ops technicians to do their jobs more efficiently and safely to increase GPU uptime

BASIC QUALIFICATIONS:

High school diploma or equivalency certificate and 2+ years of experience in datacenter, critical facilities, HPC, or large-scale operations

PREFERRED SKILLS AND EXPERIENCE:

Associate's or bachelor's degree in a technical field
System-level knowledge of datacenter sites spanning compute, network, power, and cooling
Experience owning or running incident response in a 24/7 operations environment
Specialized troubleshooting skills across rack-level compute and facility systems
Experience with deployment engineering, commissioning, or acceptance testing of new data halls or clusters
Production scripting and automation experience (e.g., Python, Bash)
Experience writing work instructions, procedures, or manufacturing planning for technicians
Experience supporting GPU, AI, or high-performance computing environments at scale
Ability to communicate clearly with technicians, engineers, and internal and external customers during live incidents
Enthusiasm for SpaceXSI's mission and ability to thrive in a fast-paced, high-ownership environment

ADDITIONAL REQUIREMENTS:

Must be able to work a 24/7 rotating schedule, including nights, weekends, and holidays as needed
Physical capability to handle data center tasks, including lifting up to 50 lbs unassisted, standing for long periods, and occasional ladder use
Must be willing to work extended hours as needed during incidents or data hall bring-up

SpaceXSI is an equal opportunity employer. For details on data processing, view our Recruitment Privacy Notice.

About the Company

xAI

Generative AI chatbot leveraging real-time data

xAI builds Grok, a generative AI chatbot with a Hitchhiker's Guide-inspired persona that uses real-time data from X to produce current, culturally aware responses. Grok is accessible to premium subscribers on X, via a standalone website, mobile apps, and through an API for developers. The company also develops large-scale AI infrastructure, such as the Colossus supercomputer, to train and run its models. Its goal is to pursue truth-seeking AGI research and grow a capital-intensive platform that could support a major public offering in the future.

Company size: 1,001-5,000
Company stage: Series E
Total funding: $42.1B
Headquarters: Palo Alto, CA
Founded: 2023

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