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PDS Health

Integrated healthcare support company

Receptionist

Full-TimeDeadline 8/20/27
$17 - $24/hr
Entry
La Verne, CA, USA
In Person
Administrative & Executive AssistanceReception & Front Desk

About the job

Requirements
  • A high school diploma or general education degree (GED) is required.
  • Knowledge of office practices, technology applications, and patient insurance is required.
  • The candidate must be self-motivated and reliable, and able to work independently and as part of a team.
  • The candidate must be able to manage tasks and time effectively without compromising work quality.
  • The candidate must have interpersonal, oral, and written communication skills.
  • The candidate must be able to handle and maintain strict confidentiality of patient records.
  • The candidate must be organized and detail-oriented and able to work in a fast-paced environment.
Responsibilities
  • Model company culture, values, standards, and operational best practices based on the We Believe Behavioral Framework.
  • Support the patient experience by encouraging patients to come into the office and helping them remain comfortable during their visits.
  • Schedule appointments to support smooth, productive days for healthcare providers.
  • Interact and communicate with patients and guests in the reception area during wait times.
  • Answer telephone calls promptly and handle them efficiently and thoroughly.
  • Complete all tasks on the front-office checklist daily.
  • Post payments to patient accounts in accordance with company policies.
  • Become a subject matter expert in the practice management system, including patient registration and electronic check-in, and ensure account information is accurate and up to date for each visit.
  • Check in patients efficiently, obtain necessary consents, promptly notify the back office of each patient's arrival, and provide pertinent patient information to the back-office team.
  • Confirm patient appointments in accordance with office policies or at least two days in advance.
  • Return and resolve patient messages received from the Contact Center in a timely manner.
  • Participate in daily morning huddles, monthly team meetings, and other required meetings.
  • Understand business imperatives and how the role directly affects metrics.
  • Make decisions consistent with the PDS Brand framework and represent the brand responsibly.
  • Become knowledgeable about and support clinicians in educating patients about the Mouth-Body Connection.
  • Maintain a professional appearance and demeanor in accordance with company policies, and address others professionally and respectfully.
  • Comply with company policies and applicable state, federal, and other regulatory requirements.
Desired Qualifications
  • Prior coursework or on-the-job training in dentistry, insurance, or business is preferred.
  • Bilingual Spanish is preferred.

About the company

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PDS Health

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PDS Health is a healthcare support organization serving dental and medical practices. The company provides business, technology, clinical, administrative, and operational services that help affiliated practices deliver integrated care. It serves patients, clinicians, practice owners, healthcare teams, and communities across its supported network. Its operating model centers on locally led practices connected through shared technology, revenue-cycle, supply-chain, talent, and administrative services. Teams work across clinical care, practice operations, technology, billing, procurement, recruiting, training, and patient support. Teams support coordinated daily delivery.

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