Global Service Desk Analyst 2
About the job
- A bachelor's degree in information technology, computer science, or a related course, or equivalent practical experience.
- Two to four years of experience in an IT support role, such as service desk or desktop support.
- Demonstrated experience troubleshooting Windows operating systems and macOS.
- Hands-on experience administering Microsoft 365, including Exchange, Teams, SharePoint, Intune, and Entra ID.
- Experience with Jira ITSM or an equivalent ticketing platform.
- Working knowledge of Jira Service Management, including queues, request types, service-level agreements, workflows, and automation rules.
- Basic to advanced knowledge of SFTP/FTP file transfer, including client configuration, key and credential management, and troubleshooting connection and transfer failures.
- Strong written and verbal communication skills, including incident documentation.
- Willingness to work a hybrid schedule with two to three return-to-office days.
- ITIL Foundation v3 or v4 certification.
- Microsoft 365 Fundamentals (MS-900) or Microsoft 365 Endpoint Administrator (MD-102) certification.
- Azure Fundamentals (AZ-900) certification.
- CompTIA A+ certification or equivalent hardware certification.
- Handle escalations from Level 1 support using advanced troubleshooting.
- Provision and de-provision users and perform advanced access management, including onboarding, offboarding, and account amendments.
- Handle SFTP client connection issues and requests.
- Perform advanced troubleshooting across operating systems, Microsoft 365, networking, and endpoint security.
- Install and troubleshoot devices and applications, including Microsoft 365 Enterprise, Teams, VPN/WARP, printing, and audio/video conferencing.
- Interpret logs, dashboards, and monitoring tools to isolate root causes.
- Own incidents involving high-severity or complex cases.
- Provision endpoints using Autopilot, Intune, and PDQ.
- Package and patch applications, including using Patch My PC.
- Support vulnerability remediation cycles.
- Monitor production server alerts and Foundry high-severity alerts.
- Escalate and document alerts according to the runbook.
- Receive hardware from procurement and vendors and validate its model, serial number, quantity, and accessories.
- Tag assets and ensure correct unique identifiers, including serial numbers and asset tags.
- Create and verify configuration management database asset records, including ownership, location, cost center, and warranty.
- Perform initial hardware readiness checks, including boot, battery, and charger checks.
- Act as the Level 2 escalation point for hardware tickets involving repeated failure, degradation, or incorrect assignment.
- Troubleshoot whether hardware issues arise from defects, configuration, or usage.
- Validate software requests, including title, version, justification, and approvals.
- Ensure licenses are available before deployment and record assignments in the software asset management system.
- Assign and reclaim licenses from departing employees, inactive users, and unused software.
- Support license lifecycle management, including expiry tracking, upgrades or downgrades, and decommissioning cleanup.
- Execute assigned Global Service Desk sprint projects.
- Contribute to automation and continuous improvement initiatives.
- Review and improve ticket quality, categorization, and service-level agreement performance.
- Use PowerShell scripting for automation and diagnostics.
- Have experience with Intune, System Center Configuration Manager, or endpoint management tools.
- Have familiarity with Autopilot, Patch My PC, PDQ, or similar provisioning tools.
- Have exposure to Confluence, knowledge base management, or technical writing.
- Have awareness of SOC 2 compliance and IT security governance principles.
- Have knowledge of or exposure to artificial intelligence tools in IT support, such as AI assistants, Copilot, AI-assisted triage, ticket summarization, and knowledge base authoring.
About the company
RIMES Technologies provides managed data services and RegTech solutions for the investment management industry. It offers data management, market and trade surveillance, ETF data management, and regulatory compliance capabilities (e.g., with the Benchmarks Regulation) for asset managers, hedge funds, and pension funds. Its products are delivered through subscription-based models and bespoke data solutions, designed to provide high-quality, fit-for-purpose data at the point of use with minimal client input. The company differentiates itself by combining ongoing data services with regulatory technology tailored to investment managers, focusing on long-term client relationships and continuous data innovation to improve data quality, flexibility, and coverage while reducing internal workloads. RIMES’ goal is to help clients stay compliant, manage data effectively, and operate with lower resource needs across a broad range of regulatory and market data requirements.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
New York City, New York
Founded
1996
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Simplify's Take
What believers are saying
- Rimes won Rest on April 15, 2026 and OLZ AG on April 23, 2026.
- Amir Mirza joined as CFO on September 8, 2026, signaling scaling discipline.
- Susanna Yallop joined as Chief People Officer on September 30, 2026, supporting global hiring.
What critics are saying
- Blackstone-owned competitors like SimCorp and Aladdin compress Rimes' pricing and enterprise wallet share.
- The August 2026 AI rebrand raises delivery risk if clients reject opaque agentic workflows.
- A stalled enterprise rollout would trap Rimes in services-heavy margins and slow subscription expansion.
What makes Rimes Technologies unique
- Rimes unifies 1,000-plus data partners into one auditable investment data network.
- The August 4, 2026 Intelligence Fabric bundles data, workflows, and AI control.
- Rest chose Rimes on April 15, 2026 for transparent, operationally resilient portfolio oversight.
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Benefits
Health Insurance
Flexible Work Hours
Hybrid Work Options
Gym Membership
Healthshield Cashback plan
AXA Private Healthcare
AXA Gym Membership Discount
Growth & Insights and Company News
6 month growth
0%1 year growth
0%2 year growth
17%Rimes appoints Susanna Yallop as Chief People Officer. * People Moves * 30.09.2026 12:57 pm Rimes, a leading provider of enterprise data management and investment intelligence solutions to the global investment community, today announced the appointment of Susanna Yallop as Chief People Officer. Based in London, Yallop will lead Rimes' global people agenda across talent, culture, and leadership development as the company continues to advance its Intelligence Fabric for Capital Markets vision globally. Yallop brings more than 25 years of experience building high-performing, inclusive organizations across fintech, banking, insurance and energy. She joins Rimes from Starling Bank, the UK's first digital bank, where she served as Chief People Officer and led the people function through a period of rapid growth. Earlier in her career, she held senior roles at BP Plc, ABN AMRO NV and Hiscox Plc, and founded an independent HR consultancy supporting organizations through transformation. "Susanna joins Rimes at an important point in our evolution." said Vijay Mayadas, CEO of Rimes. "As we build the Intelligence Fabric for Capital Markets and harness the rapidly advancing capabilities of AI, our ability to attract, develop and retain exceptional people is central to our success. Susanna's deep experience leading people functions through periods of growth and transformation will play an important role in strengthening our culture, leadership and talent agenda as we scale the business globally." "Rimes has a strong reputation for solving some of the most complex data challenges facing the global investment community," Susanna Yallop commented. "I am excited to join the company at such an important stage in its growth, and to work with Vijay and the leadership team to support our people, strengthen our culture and help the business deliver for clients." Yallop holds a BSc in Human Biology from King's College London and is a Chartered Member of the Chartered Institute of Personnel and Development.
Rimes appoints Amir Mirza as Chief Financial Officer to support next phase of growth. New CFO appointment strengthens Rimes' leadership capabilities as the company advances its Intelligence Fabric for Capital Markets strategy New York, NY - September 8, 2026 - Rimes, a leading provider of enterprise data management and investment intelligence solutions to the global investment community, today announced the appointment of Amir Mirza as Chief Financial Officer, strengthening its executive leadership team as the company enters its next phase of growth. The appointment follows the recent launch of Rimes' Intelligence Fabric for Capital Markets, the company's unified data and intelligence architecture designed to help asset owners, asset managers and asset servicers make better decisions and scale faster with AI-enabled data and workflows. "Rimes is at an important inflection point as we build on the Intelligence Fabric for Capital Markets and expand the role we play in the financial services industry which is being rapidly transformed through AI" said Vijay Mayadas, President and Chief Executive Officer, Rimes. "Amir brings the experience and leadership we need for our next chapter. His background helping technology businesses scale rapidly, combined with his strong financial and operational expertise, will be a tremendous asset as we accelerate investment in innovation, supporting the increasing demands of our global clients, and scale the business." As Chief Financial Officer, Mirza will lead Rimes' global finance organization, with responsibility spanning growth strategy, capital allocation and operational performance. He brings more than 25 years of experience working with technology and data-driven businesses, including venture capital- and private equity-backed companies across technology-enabled services, marketplaces, and software. He has also led operational transformations, M&A, and has driven AI adoption within finance teams. "I am happy to be joining Rimes at a time of exceptional growth and large global customer wins that validate our strategic direction. Rimes has built a strong position at the intersection of investment data, technology and finance, and the Intelligence Fabric creates an exciting foundation for the company's next phase," said Mirza. "I'm looking forward to working with Vijay and the leadership team to build on that momentum, invest behind the opportunities with the greatest potential and help scale the business for continued long-term growth." Prior to joining Rimes, Mirza served as CFO of Loadsmart and before that as CFO of Datalot. Earlier in his career, Mirza spent nearly two decades in Investment Banking at Bank of America Merrill Lynch, advising Technology, Media, and Telecom clients on over $500 billion of M&A and financing transactions. He holds an MBA in Finance from the UCLA Anderson School of Management, and a postgraduate degree from the Indian Institute of Management Ahmedabad. He is based in New York. About Rimes Rimes provides the Intelligence Fabric for Capital Markets, a trusted data network and intelligence architecture that transforms fragmented data, operations and workflows into decision-grade intelligence. The world's leading institutional investors, asset managers, and service providers rely on Rimes to help them make better investment decisions that power more than US$ 75 trillion in AUM annually. For more information, visit www.rimes.com About Five Arrows Five Arrows is the alternative assets arm of Rothschild & Co and has more than €30 billion in assets under management, with offices in Paris, London, New York, Los Angeles, San Francisco and Luxembourg. With more than €11 billion of assets under management, the corporate private equity business of Five Arrows is focused on investing in companies with highly defensible market positions; strong management teams; business models with high visibility of organic unit volume growth and strong unit economics; and multiple operational levers that can be used to unlock latent value. Sectors are limited to data and software, technology-enabled business services, and healthcare.
Rimes has launched the Intelligence Fabric for Capital Markets, a platform designed to unify investment data and AI for institutional investors. The New York-based company serves over 400 institutional clients managing more than $75 trillion in assets under management annually. The platform addresses fragmentation in data infrastructure as AI becomes more integral to investment workflows. It combines Rimes' data network—which includes over 1,000 data partners and billions of daily data points—with AI-enabled automation capabilities. The system is built around four pillars: a trusted data network, connected enterprise intelligence, decision-grade workflows, and operational control. Chief executive Vijay Mayadas said the platform provides necessary transparency and auditability as AI advances from informing decisions to executing them autonomously, meeting regulatory and board expectations for institutional investors.
Rimes launches 'the Intelligence Fabric for Capital Markets' * 3 hrs ago Category-defining platform unifies investment data and AI to power decision-grade intelligence and automation at scale NEW YORK, NY, UNITED STATES, August 4, 2026 /EINPresswire.com/ - Rimes, a leading provider of enterprise data management and investment intelligence solutions to the global investment community, today introduced the Intelligence Fabric for Capital Markets, a unified data and intelligence architecture designed for asset owners, asset managers and asset servicers to make better decisions and scale faster with AI-enabled data and workflows. Trump Sparks Soccer Red Card Drama Rimes brings significant scale and operational depth to this architecture through a data network with more than 1,000 data partners, thousands of data sets and billions of data points connected daily. This enables over 400 institutional clients to power their operations with trusted, connected, AI-ready investment data. Investment firms have spent years building data capabilities, vendor relationships and dedicated teams, but most still struggle with fragmentation across providers, platforms and business functions. As AI moves deeper into investment workflows, legacy data environments are proving too operationally brittle as firms need lineage, explainability and real-time control. The Intelligence Fabric for Capital Markets brings together Rimes' enterprise data management and investment intelligence capabilities around four pillars: a trusted data network, connected intelligence across the enterprise, decision-grade workflows and always-on operational control. Together, these pillars deliver a single, AI-ready version of the truth, so portfolio managers, risk teams, operations and AI models all work from the same foundation. "Firms have invested heavily in data, but the infrastructure built to act on that data has not kept pace with what AI-driven investment management now requires," said Vijay Mayadas, President and Chief Executive Officer of Rimes. "As agentic AI advances from informing decisions to executing them, institutional investors will face new expectations from their regulators, boards and customers on transparency, auditability and operational control. The Intelligence Fabric for Capital Markets is built to meet those expectations, delivering a foundation that scales with the next phase of automated and agentic investment workflows." About Rimes Rimes provides the Intelligence Fabric for Capital Markets, a trusted data network and intelligence architecture that transforms fragmented data, operations and workflows into decision-grade intelligence. The world's leading institutional investors, asset managers, and service providers rely on Rimes to help them make better investment decisions that power more than US$ 75 trillion in AUM annually. For more information, visit www.rimes.com. Laura Davis +1 917-765-2567 Legal Disclaimer: EIN Presswire provides this news content "as is" without warranty of any kind. Mycarrollcountynews do not accept any responsibility or liability for the accuracy, content, images, videos, licenses, completeness, legality, or reliability of the information contained in this article. If you have any complaints or copyright issues related to this article, kindly contact the author above. Media gallery
ON THE MOVE: drivewealth adds Barry Metzger; matti Konsala to Citi. DriveWealth, a financial technology platform providing Brokerage-as-a-Service, has expanded its executive leadership team with the introduction of Barry Metzger as Chief Brokerage Officer (CBO) and appointment of Emily Chardac as Chief People Officer (CPO), according to a company statement. Metzger brings decades of experience across leadership positions in financial services, including senior roles at Charles Schwab and as CEO of optionsXpress. Chardac brings extensive experience scaling fintech and financial services organizations, most recently as Chief People Officer at OnePay. Matti Konsala has joined Citi as an equities algo trader, based in London, Global Trading reported. Konsala has a decade of industry experience and joins Citi after more than seven years at Goldman Sachs. He was most recently vice president of equities algo strategies at the firm. Prior to this, he was an algorithmic trade support analyst at ITG. Tradeweb Markets has appointed Sandra "Sandee" Buchanan as Chief People Officer and member of the Executive Committee. Buchanan joins Tradeweb with more than 25 years of experience in human resources and talent management. She most recently served as Chief Human Resources Officer at GCM Grosvenor, a global alternative asset manager. Previously, she was Global Head of Human Resources for Corporate & Investment Banking at Bank of America and held senior HR and talent roles at Goldman Sachs and JPMorgan Chase. Fenergo has appointed Hishaam Caramanli as President and Chief Operating Officer, according to a press release. Reporting to CEO Marc Murphy, Caramanli brings deep experience in product strategy and execution. He most recently served as Group Chief Product Officer at ION Markets, overseeing product strategy and delivery across a portfolio exceeding $1 billion in revenue. Earlier in his career, Caramanli served as Global Head of UBS Neo and Global Head of Morgan Stanley Matrix, two of the industry's most acclaimed institutional trading platforms. Wilshire has appointed Todd Cassler as Chief Revenue Officer (CRO), according to a press release. Cassler joins Wilshire with more than 20 years of experience in financial services, building and leading businesses across wealth management, asset management, and institutional advisory. Before joining Wilshire, Todd served as Chief Growth Officer and Partner at Cerity Partners, where he was a member of the firm's Leadership Team responsible for driving enterprise growth strategy, sales, and execution. Rimes, a provider of enterprise data management and investment intelligence solutions to the global investment community, has hired Bill Blythe as Global Head of Enterprise Data Management Sales. According to a press release, Blythe brings more than 25 years of leadership experience in financial technology and data management. Most recently, he served as Global Head of Sales, Enterprise Data Management at S&P Global Market Intelligence. In addition, Ross Allen has joined Rimes as Head of APAC. Octaura has announced Cristina Kim is joining as Chief Financial Officer and will be responsible for overseeing financial strategy and shaping the company's growth agenda, according to a press release. Before Octaura, Kim served as Managing Director in the Strategic Investments Group at J.P. Morgan, where she led global investment activity for the Corporate & Investment Bank.