Teleperformance

Outsourced customer experience management services

Quality Analyst - Indonesian Speaking

Customer ExperiencePosted on Nov 5

Full-timeBangkok, ThailandNo salary listedIn-person

About the Job

Requirements

A bachelor's degree or equivalent diploma in any discipline is required.
The candidate must be able to work rotational shifts, three shifts across five working days.
At least one year of experience as a quality assurance professional in a call center is required.
The candidate must be proficient in written, reading, and spoken English and Indonesian.

Responsibilities

Conduct root cause and other data analysis.
Conduct quality assurance evaluations per client requirements and provide progress reports to the team lead.
Act as an escalation point of contact for process questions, issues, and resolution.
Act as a subject matter expert for quality assurance evaluations.
Participate as a project team member in problem prevention and continuous improvement projects.

Desired Qualifications

Ability to start work immediately is preferred.

Qualifications

Main Requirements:

Bachelor’s degree or equivalent diploma in any discipline
Candidate must be able to work on rotational shift (3 shift / 5 working days)
Minimum 1 years’ experience as QA in call center
Must be proficiency in English & Indonesian in terms of written, reading and speaking
Able to start work immediately is preferred.
Language Requirements:- English- Indonesian

Responsibilities

Key Responsibilities:

Conduct root cause and other data analysis
Conduct QA evaluations per client requirements and provides QA progress reports to team lead
Act as escalation point of contact for process questions, issues and resolution
Act as Subject Matter Expert (SME) for QA evaluations
Participate as project team member in problem prevention and continuous improvement projects

About the Company

Teleperformance

Outsourced customer experience management services

Teleperformance provides outsourced customer experience management for global brands, handling customer interactions across multiple channels such as phone, chat, email, and social media. Its offerings combine trained contact center agents, technology platforms, and analytics to manage and optimize customer journeys for clients. The company’s global scale, long industry experience, and history of strategic acquisitions help it deliver consistent service across many countries and industries while maintaining strict quality standards. Its goal is to help brands improve customer interactions, increase efficiency, and focus their own resources on core business activities.

Company size: 10,001+
Company stage: IPO
Headquarters: Paris, France
Founded: 1978

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