Senior Product Designer

About Citco

Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.

For more information about Citco, please visit www.citco.com

About the Team and Business Line: 

World-class software solutions and innovation are at the core of what differentiates Citco in the alternative investment and financial services spaces. Through our network of global development centers, Citco invests heavily in technology innovation to ensure our clients continue to receive award-winning products that underpin our commitment to service excellence.

The Senior Product Designer will join a Global Design group that contributes to a range of product and strategic initiatives by participating in every aspect of the design process, from discovery and ideation, to prototyping, testing, iterating and product launch.

The position is based in Toronto and may require some international travel to other Citco locations. The Senior Product Designer will report to the Principal Product Lead, and interact with business stakeholders and technical groups.

This role has a clear path to Principal Product Designer.

About You

• A systems thinker who makes complex flows, data and integrations easy to understand
• Strong written and verbal communication skills are required, with technical and non-technical audiences
• Must be able to lead your workstream’s sessions within larger collaborative workshops, and collaborate closely across disciplines
• Comfortable with ambiguity: you frame the jobs to be done, agree success criteria and keep the work moving
• 5+ years in a Senior Product Designer, Senior UX/UI Designer or similar role, ideally on multi-system B2B products in a regulated industry
• Bachelor’s degree in HCI, Design or similar, or equivalent education and experience
• Proficient in Figma and FigJam
• Experience in fund administration, investor services or alternative investments is an asset, for example investor onboarding, KYC/AML or order processing

Salary Range: CAD $110,000 - CAD $140,000

• This posting is for an existing vacancy.

Our Benefits

Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location. 

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.

Your Role

• You will own the design of a product area within a complex B2B financial services platform, from discovery through to development support
• Run product discovery with business stakeholders and subject-matter experts
• Define requirements as jobs to be done with clear success criteria
• Map processes, tasks and system flows before designing screens
• Deliver task flows, wireframes, prototypes, high-fidelity designs and user stories through to a documented, development-ready handover
• Plan and run moderated user research
• Work with engineering on technical and data implications while designs are still in progress
• Identify where steps can be automated or AI-assisted, and design the human review around them
• Work with the design system team to ensure UI/UX consistency
• Thoughtfully simplify and distil complex, regulated processes into intuitive and elegant UI