Full-Time
Enterprise Account Executive
Posted on 9/5/2025
Ada
501-1,000 employees
AI-powered no-code customer support automation platform
No salary listed
Toronto, ON, Canada
Hybrid
Remote-First, In-Person Friendly; candidates may work from home or at a local hub, with travel for client visits.
 Sales & Account Management (1) |
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- 5+ years of Account Executive experience selling B2B Software as a Service solutions into Enterprise accounts
- Proven track record of achieving and exceeding quotas
- Demonstrated experience prospecting and building pipeline in a competitive market
- Proven ability to sell into the C-Level and navigate complex cycles
- Strong sales acumen, executive presence, effective time management and organization skills
- You are open to travel for client visits
- Own the entire sales motion for Enterprise accounts
- Manage and close expansion opportunities within your existing customer base
- Build and maintain a strong sales pipeline alongside Sales Development Representatives, achieving net-new business quotas
- Develop a territory plan that supports the successful execution and achievement of sales targets
- Accurately forecast quarterly results to Sales Leadership
- Collaborate closely with Customer Solutions Consultants to deliver impactful product demos to key stakeholders
- Become an expert on all things Ada and be able to effectively communicate our value proposition to all levels, including C-Suite executives
- Prior experience in customer service automation and/or Generative AI sales is considered a plus
Ada provides a no-code, AI-native platform for enterprise customer service automation across messaging, voice, and email. It uses a Reasoning Engine, generative AI, and natural language understanding to interpret customer intent and automate workflows, resolving many inquiries. The platform integrates with CRM and e-commerce systems like Salesforce, Zendesk, and Shopify, supports 50+ languages, and can autonomously resolve up to about 83% of conversations, freeing human agents for complex issues. Ada’s goal is to repair broken brand interactions by delivering instant, 24/7 personalized support and turning customer service into a revenue-generating function.
Company Size
501-1,000
Company Stage
Series C
Total Funding
$190.5M
Headquarters
Toronto, Canada
Founded
2016
Simplify's Take
What believers are saying
- Voice channel automation addresses traditionally expensive service medium, opening new revenue opportunities.
- Medallia partnership bridges AI measurement gap, enabling enterprises to scale beyond simple use cases.
- Multi-language support across 50+ languages positions Ada to capture global enterprises standardizing platforms.
What critics are saying
- Zendesk, Salesforce, Intercom embed native AI agents; customers consolidate vendors, eliminating Ada's layer.
- Meta, Verizon, Shopify build proprietary in-house agents; tier-one customer churn compresses revenue growth.
- OpenAI GPT-5 and competing LLMs commoditize Ada's engine; enterprises build equivalent agents in-house.
What makes Ada unique
- Patent-pending dual-reasoning architecture maintains consistency across voice, messaging, social, email channels.
- SOC 2, GDPR, HIPAA, AIUC-1 certifications enable expansion into regulated financial services, healthcare.
- Deployed 550+ AI agents across 85 countries, processing 5.5 billion interactions annually at scale.
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Benefits
Unlimited Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Wellness Program
Mental Health Support
Flexible Work Hours
Remote Work Options
Professional Development Budget
Home Office Stipend
Growth & Insights and Company News
6 month growth
↑ 2%1 year growth
↓ -2%2 year growth
↓ -4%Ada, a customer experience AI company, has launched its unified Reasoning Engine, a single intelligence layer powering AI agents across all customer service channels. The patent-pending technology enables enterprises to design once and deploy across voice, messaging, social and email whilst maintaining consistency. The engine features a dual-reasoning architecture that provides immediate responses whilst handling complex background tasks. Ada has extended automation capabilities to voice channels, traditionally the most expensive service medium, with Playbooks and Coaching now available. Founded in 2016, Ada has deployed over 550 AI agents globally, powering 5.5 billion interactions for brands including Ancestry, Pinterest and Square. The company operates across 85 countries with SOC 2, GDPR, HIPAA and AIUC-1 certification. The unified approach reduces manual maintenance effort whilst improving automated resolution rates and lowering cost-per-contact.
Medallia and Ada have announced a strategic partnership combining Medallia's customer experience intelligence with Ada's AI-powered customer service platform. The collaboration aims to bridge the gap between customer insights and automated action, addressing the challenge that only 5% of enterprise AI pilots deliver measurable business impact, according to a 2025 MIT study. The joint solution integrates Ada's AI agent conversations into Medallia's analytics platform, which processes over 8.2 billion records annually. This enables organisations to identify high-friction customer issues and deploy AI-powered automation for complex enquiries whilst maintaining quality safeguards. The partnership allows contact centre leaders to scale AI agents beyond simple use cases to more sophisticated workflows, with outcomes feeding back into Medallia for continuous improvement and measurement.
Ada, an automated customer service platform, has raised $19 million in Series A funding. The Canadian startup, co-founded by Mike and David, originally began as Volley, a professional networking community, before pivoting to customer support automation. The founders' transition came after repeatedly hearing from customers about customer support challenges at scale. They spent months working as customer support representatives to understand the problem firsthand before building Ada's first version. Ada now helps customers automate up to 70% of customer interactions and has served over 50 million customers worldwide through clients including TELUS, Coinbase and Upwork. The company plans to expand beyond automating inquiries to automating customer actions by integrating with core enterprise systems, aiming to become a global leader in automated customer service.
Aerska has emerged from stealth and announced a $21m seed raise to advance its pipeline of medicines and grow its Irish and UK operations.
Ada, a Toronto, Canada-based Automated Customer Experience (ACX) company, raised $130M in Series C financing