Manager Global Scaled Delivery - Gtech Ads Sellside

• Lead 8+ person organization delivering technical troubleshooting support and solutions across Gold and Silver tier publishers in the APAC.
• Serve as the regional escalation point and trusted technical advisor for strategic APAC Gold and Silver publisher partners, ensuring high-quality solution delivery and issue resolution.
• Drive the strategic goals of the organization, establishing close relationships with executive leaders across gTech.
• Ensure strategic alignment on opportunities and customer priorities making technical services a competitive differentiator while driving efficiency.
• Manage and direct senior level conversations with stakeholders and customers to successfully translate business objectives into technical projects. Define priorities and resourcing plans focused on depth and breadth of impact.

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
  
• 7 years of experience troubleshooting technical issues for internal/external partners or customers.
• 2 years of people management experience.
  
• Experience in either system design or reading code (e.g., Java, C++, Python).

Preferred qualifications:

• Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.
• 10 years of experience managing projects and working with analytics, software coding, or customer-side web technologies.
• Solid experience working in the digital advertising industry, or 7 years of experience consulting in a technology-related field.
• Experience working with database technologies (e.g., SQL) and scripting or coding in one or more programming languages (e.g., Python, Java, JavaScript) to troubleshoot issues or develop automation tools.
• Experience in technical consulting, technical sales, sales engineering, or operations.

gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.

In this role, you will lead a team of technical leaders who seek to understand our publishers’ business objectives and are committed to helping them achieve those goals through technical troubleshooting, innovation, and executional excellence.

The team acts as pre and post-sales specialists using technical expertise and operational experience to consult with and support publishers using Google Ad Manager ad serving and yield management products. Team members are product experts who serve as a liaison between the Partner Technology and Operations team, Google Product and Engineering, and Google Sales teams and partners.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Application Instructions: In most instances, this position requires in-person interviews as part of the hiring process.

• Bachelor’s degree or equivalent practical experience.
  
• 7 years of experience troubleshooting technical issues for internal/external partners or customers.
• 2 years of people management experience.
  
• Experience in either system design or reading code (e.g., Java, C++, Python).