Physical Therapy Technician/Patient Service Coordinator
Full-TimeUpdated
$18 - $19.50/hr
Entry
Bethesda, MD, USA
In Person
Medical, Clinical & VeterinaryClinical Support & Patient Administration
About the job
Requirements
High school graduation.
Excellent written and verbal communication skills.
Ability to multitask and remain calm in stressful situations.
Ability to use a multiline telephone system and the billing computer program.
Keyboard proficiency.
Working knowledge of medical terminology.
Responsibilities
Keep the clinic neat and organized by returning items to their designated locations.
Wipe down clinic tables daily.
Put away laundry and stock cabinets as needed.
Assist therapists with patients as needed, including triaging patients to the clinic area, setting patients up on stimulators, ice, and heat, bringing therapists patient charts, and copying and printing exercises.
Help with filing, checking patients in and out, confirming appointments, and other front-desk duties as needed.
Maintain and order medical supplies for therapists and order bathroom and kitchen supplies.
Perform other tasks and projects assigned by the manager.
Maintain detailed knowledge of practice-management and other computer software as it relates to job functions.
Maintain patient confidentiality and comply with HIPAA and practice compliance guidelines.
Report problems to management.
Remain within eyesight or earshot of therapists.
Anticipate patient schedules and help therapists accordingly.
Stock all areas before breaks, lunch, or leaving for the day.
Communicate schedule changes, including time off and arriving early or late, to staff.
Receive and politely direct incoming telephone calls.
Accurately document messages and forward them to therapists and personnel in a timely manner.
Check designated voicemail boxes regularly and ensure timely follow-up on all calls.
Schedule patient appointments; obtain complete and accurate medical, demographic, and insurance information; inform patients of the Practice Financial Policy; and direct insurance-related questions to Therapy Billing as appropriate.
Explain insurance benefits to patients.
Manage the cancellation list and fill open appointment slots where possible.
Ensure patients sign in and present required referrals.
Generate new-patient flowsheets and paperwork.
Ensure new patients complete appropriate forms and sign consent and financial agreements before their provider visit; place required forms in the appropriate order in the medical record.
Enter patient information accurately and efficiently in the computer program; register new patients and update established patient demographic or insurance information.
Notify the therapist or aide promptly when a patient is ready and seek assistance when needed to maintain patient flow.
Update the printed schedule for added or cancelled appointments and promptly notify billing of new patients added to the schedule.
Collect copays, deductibles, coinsurance, current and past-due visit charges, and durable medical equipment payments; document payments in the computer system and control log, provide receipts, and reconcile the control sheet with the computer system.
Forward cash and checks to the Practice Administrator for deposit preparation.
Schedule follow-up appointments as needed.
Perform office opening and closing tasks, including straightening the waiting room.
Coordinate administrative supply orders.
Reschedule patients when a therapist's schedule changes.
Perform basic administrative tasks, including scanning and faxing documentation.
Perform other duties as assigned.
Description
Who we are:
Aligned Orthopedic Partners is a well-respected private orthopedic team comprised of highly trained, board-certified orthopedic surgeons devoted to delivering patients with the highest orthopedic care possible. Our commitment to finding the best solutions for individual needs sets us apart from the competition. We take pride in providing exceptional care while remaining friendly, courteous, and efficient. Aligned Orthopedic Partners is recruiting for an experienced Physical Therapy Technician/Patient Service Coordinator.
What you will do:
Keeping the clinic neat and maintaining an organized environment by placing things in their designated locations.
Wiping down the clinic tables daily.
Responsible for putting laundry away when it arrives as well as stocking the cabinets as needed.
Assisting the therapists with their patient as needed. This includes triaging patients to the clinic area, setting patients up on stimulators, ice, heat, bringing the therapists patient charts, copying and printing exercises, as well as any other duties as assigned.
Helping with filing, checking in and out patients, confirming appointments, or any other front desk duties as needed.
Maintaining and ordering inventory of medical supplies on hand for therapists. Ordering bathroom and kitchen supplies.
Performing all other tasks and projects assigned by the manager.
Maintaining detailed knowledge of practice management and other computer software as it relates to job functions.
Maintaining patient confidentiality; complying with HIPPA and compliance guidelines established by the practice.
Reporting any problems to management.
Being within eyesight/ear shot of therapists.
Anticipates schedule of patients and helps therapist accordingly.
Stocking all areas before going to break, lunch, or leaving for the day
Communicates with staff regarding his/her schedule (time-off or being early/late)
Assist with performing duties as a Patient Services Coordinator that may include but not limited to the following:
Receives and directs incoming telephone calls politely
Accurately documents messages and forwards to therapists and personnel in a timely manner
Checks designated voicemail boxes on a regular basis and ensures timely follow-up on all calls
Appropriately schedules patient appointments; obtains complete and accurate medical, demographic and insurance information, and informs patients of Practice Financial Policy; directs calls to Therapy Billing as appropriate for questions regarding insurance issues
Explains insurance benefits to patients
Manages cancellation list, filling open slots wherever possible
Ensures that patients sign in
Ensures patients present with required referrals
Generates new patients' flowsheets and paperwork
Ensures new patients complete appropriate forms and sign consent and financial agreement prior to visit with provider; ensures all required forms are placed in the appropriate order in the medical record
Accurately and efficiently enters patient information into computer program; registers new patients and updates established patient information with demographic and/or insurance changes
Notifies therapist or aide of patient readiness in a timely manner; seeks assistance when appropriate to maintain optimal patient flow
Updates printed schedule with add-on or cancelled appointments and promptly notifies the billing of any new patients added on
Collects co-pay, deductible, coinsurance, today’s visit charges, past due visit charges, DME payments; documents payments in computer system and control log; provides receipt to patient; reconciles control sheet with computer system
Forwards all cash and checks to the Practice Administrator for preparation of deposit slip
Schedules follow up appointments as necessary
Performs tasks associated with the "opening & closing" of the office (including the straightening of the waiting room)
Coordinates administrative supply orders
Manages the rescheduling of patients when a therapist has a change in schedule
Performs basic administrative tasks including scanning and faxing documentation
Other duties as assigned.
We’d love to hear from you if you:
High School Graduate
Excellent written and verbal communication skills
Able to multi-task and capable of remaining calm in a stressful situation
Able to use a multi-line telephone system and the billing computer program
Demonstrates keyboard proficiency
Demonstrates working knowledge of medical terminology
What we offer:
We strive to enrich the lives of our team and offer a variety of health and wellness benefits including medical and dental benefits, employer-paid short-term and long-term disability coverage, a matching 401K program, generous paid time off, and an environment that celebrates continuous learning and development.
Equal Opportunity Employer
Aligned Orthopedic Partners is an equal-opportunity employer. We promote diversity of thought, culture, and background. We celebrate what makes us different and are committed to building a team that represents a variety of experiences. All employment is decided on the basis of qualifications, merit, and business need.