Senior Director Client Service - Healthcare Payer

Salary Range: 160000 to 180000 (Currency: USD) (Pay period: per-year-salary)

Role & Responsibilities

• Own and grow strategic healthcare payer relationships, driving account expansion, revenue growth, and long-term client partnerships.
• Build trusted relationships with CIOs, CTOs, CDOs, and other technology and business leaders within health insurance organizations.
• Develop and execute account growth strategies, identify new opportunities, and expand engineering and technology services within existing accounts.
• Lead consultative sales discussions involving application modernization, digital engineering, cloud transformation, data platforms, and AI-enabled solutions.
• Partner with solution architects and global delivery teams to develop proposals, scope engagements, structure SOWs, and deliver commercially viable solutions.
• Maintain a qualified pipeline, manage revenue forecasts, and support contract negotiations and renewals.
• Develop relationships across multiple client stakeholders through regular in-person engagement.
• Support additional strategic payer relationships through occasional domestic travel.

• Location: Chicago, IL — Local presence is essential, with regular on-site client engagement expected.

Preferred Qualifications

• 10+ years of experience in IT services, technology consulting, digital engineering, or enterprise account management, with demonstrated success growing strategic client relationships.
• Proven experience as a Client Partner, Account Director, Client Executive, or similar commercially accountable role within the healthcare payer industry.
• Direct experience managing and expanding relationships with health insurance companies, managed care organizations, or national and regional health plans.
• Demonstrated success growing existing accounts through cross-selling, upselling, contract expansion, and new technology services opportunities.
• Strong understanding of healthcare payer operations, including claims processing, enrollment, member services, Medicare/Medicaid, and payer technology environments.
• Established relationships with CIOs, CTOs, CDOs, and other technology, data, digital, and business executives within healthcare payer organizations.
• Experience selling or expanding digital engineering, application modernization, cloud, data analytics, AI, and enterprise technology services.
• Ability to independently manage strategic client relationships, develop account growth plans, and execute commercial opportunities as a senior individual contributor.
• Experience partnering with solution architects and delivery teams on solution development, proposals, pricing, statements of work, and contract negotiations.
• Strong communication, executive presence, and consultative selling skills.
• Chicago-area location required, with the ability to maintain regular onsite client engagement and travel occasionally to other U.S. locations.
• Familiarity with modern data and cloud platforms, including Azure, AWS, Google Cloud, Snowflake, or Databricks, is a plus.