Field Service Engineer

Overview

Keysight is a mission-critical design enablement partner for organizations solving the world’s most complex engineering challenges. With deep engineering expertise and leading design, emulation, and test solutions, our ~16,800 employees help customers in over 100 countries accelerate innovation across communications, automotive, energy, quantum, aerospace and defense, semiconductor, and artificial intelligence markets. Learn more about what we do.

At Keysight, people come together to explore new ideas, challenge what's possible, and advance the technologies defining the future. Here, you'll find opportunities to do your best work, take your career further, and thrive in an award-winning culture. Learn more about our benefits.

Responsibilities

• Responsible for repair center operations, including product repair, upgrade, maintenance, and calibration, covering hardware, software, operating systems, and product applications.
• Diagnose, investigate, and resolve product performance issues, and implement corrective actions for product defects.
• Maintain proactive communication and close collaboration with factory teams, field engineers, and customers to ensure timely issue resolution and effective service delivery.
• Serve as an internal technical resource with solid knowledge of general electronic test and measurement products; knowledge of RF and microwave products is preferred.
• Independently analyze technical issues, identify improvement opportunities, and resolve complex or challenging technical problems.
• Deliver internal technical training and customer training to strengthen technical capabilities and facilitate knowledge transfer.
• Drive service performance improvement and continuous improvement initiatives.
• Develop and optimize service processes to improve efficiency, quality, and operational consistency.
• Enhance customer satisfaction by providing preventive maintenance guidance and configuration recommendations.
• Build strong partnerships with other support organizations to improve customer experience and support profitable service growth.

Qualifications

• Bachelor’s degree or above in Electronic Engineering or a related field; 3+ years of relevant work experience is preferred.
• Excellent communication and teamwork skills.
• Knowledge of test and measurement products and applications, with hands-on service experience. Experience with semiconductor analyzers, impedance analyzers, pulse generators, and oscilloscopes is preferred.
• Familiarity with Salesforce or other service delivery systems is preferred.
• Strong data analysis, strategic thinking, decision-making, and problem-solving skills.
• Excellent written and verbal English communication skills, with strong presentation and organizational capabilities.
• Demonstrated ability to deliver results with a high level of initiative, ownership, and accountability.
• Proven ability to collaborate with and influence cross-functional teams and service management.
• Self-motivated, disciplined, and a quick learner.

Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***