Associate Account Manager

Description

There's likely a reason you've taken the time out of your busy day to review this opportunity at PulsePoint. Maybe you're in need of a change or there's "an itch you're looking to scratch." Whatever the reason, ask yourself the following questions:

• Do you want to join a company that takes pride in the work they do?
• Do you want to work for a company that helps you navigate your career and invests in your development?
• Is having an open and transparent leadership team important to you in your next role?

• Develop, grow, and maintain relationships with clients through exceptional client service.
• Serve as point person for all post-sale client requests and communication with client, including kick off calls, asset gathering, KPI discussions, creative changes, performance reports, client meetings, campaign recommendations, troubleshooting.
• Partner with Campaign Management and Platform Solution teams to develop and provide regular actionable insights to our clients on both live and post campaign results detailing performance, campaign optimizations, and new opportunities.
• Partner with internal Client Strategy to effectively communicate digital strategies and rationale for tactical approaches for each campaign directly with our clients.
• Provide accurate campaign screengrabs and detailed reporting in line with campaign objectives and KPIs in a timely manner.
• Partner with Data Analytics to ensure successful delivery of in depth reporting to clients and troubleshoot where necessary.
• Lead client calls and virtual/in-person business reviews covering campaign performance, insights and recommendations.
• Coordinate extensive monthly billing with clients and internal teams.
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients.
• Have the potential to own accounts.

• Post-Sales Programmatic Expertise – Strong background in post-sales and programmatic operations; technical troubleshooting experience is essential.
• Cross-Functional & Technical Skillset – Experience working across teams to troubleshoot issues, including some direct exposure and responsibilities relative or adjacent to ad operations (e.g., tagging issues, optimization) in required.
• Project Management & Problem-Solving – Ability to manage projects internally and externally, ensuring clear communication and follow-through.
• Work Ethic & Adaptability – Independent learner, resourceful, highly detail-oriented, and able to navigate complex client asks strategically.
• Experience Level & Industry Knowledge
• 1+ years in Account Management
• Prior roles: Sales Planner, Sales Buyer, Account Manager, Client Service Manager at a digital vendor, or adjacent.
• Exposure to post-sales media operations and hands-on execution is critical.
• Experience with reporting tools such as Tableau or Looker.
• Experience with Microsoft Office (Excel, PowerPoint, etc.) and DoubleVerify.
• Pharma experience is a plus but not required.
• Platform experience preferred (e.g., TTD, competitors, DCM).
• Nice-to-have skills: Insertion order management, reporting analysis, Salesforce.

• Reporting & Analytics – Ability to generate and interpret detailed reporting insights, troubleshoot discrepancies, and ensure platform adherence
• Strategic Troubleshooting & Problem-Solving – Navigate complex client requests by leveraging cross-team collaboration and past experience.
• Client-Centric Approach – Understand client needs holistically, think long-term about solutions, and communicate effectively.
• Hands-On Execution – Must have recent hands-on experience rather than a purely supervisory role.
• Adaptability & Continuous Learning – Eagerness to learn new tools, processes, and best practices in a fast-moving environment.

• We are open to hiring this as hybrid in our Newark office (283-299 Market Street, 4th Floor, Newark, NJ 07102) or fully remote, East Coast locations and hours preferred.
• Work hours: 9am-6pm EST.

What we’ll give to you: 

• Comprehensive healthcare with medical, dental, and vision options, and 100%-paid life & disability insurance
• 401(k) Match
• Generous paid vacation and sick time
• Paid parental leave & adoption assistance
• Annual tuition assistance
• Better Yourself Wellness program
• Group volunteer opportunities and fun events
• A referral bonus program -- we love hiring referrals here at PulsePoint

1. Intro phone screen with recruiter (30 mins)
2. Phone call with Account Management Team Lead (30 mins)
3. Manager of Account Management (30 mins)
4. Phone call with Sr. Director of Account Management (30 mins)
5. Phone call with VP of Account Management (30 mins)