Stitch Consulting Services

Braze-focused marketing technology consultancy

Director, Consulting

Technology & Systems ConsultingPosted on Nov 12

Full-time

About the Job

Requirements

12+ years of hands-on experience with marketing technology and customer engagement implementations.
10+ years in consulting or professional services, with proven success driving high-impact work for enterprise-level clients.
6+ years of people-leadership experience, including hiring, coaching, and developing the people on your team.
Experience managing a team of 10 or more, including directly managing other managers or team leads.
Deep understanding of marketing technology ecosystems, including customer data platforms, email service providers, data warehouses, and integrations, and the ability to translate strategy into execution.
Strong executive communication and stakeholder-management skills, with experience leading conversations at the C-suite or senior client-leadership level.
Proven success owning the delivery and commercial performance of a multimillion-dollar portfolio of enterprise accounts, balancing margin, team capacity, delivery quality, and client satisfaction.
Demonstrated ability to build and sustain high-performance teams by setting clear expectations, coaching for growth, and ensuring delivery excellence.
Must possess legal authorization to work in the United States or Canada without requiring employer sponsorship, both presently and in the future.

Responsibilities

Act as a strategic partner across accounts and inspire and mentor a high-performing team built on accountability, collaboration, and continuous learning.
Manage cross-disciplinary teams including Project Managers, Solution Architects, Marketing Strategists, and Technical Producers (Email Developers), who report through Associate Directors.
Service a book of business of 8–15 clients; manage executive stakeholders, conduct executive sessions, and oversee client and project management, including mitigating escalations.
Partner with Client Partners to identify future opportunities and collaborate with Client Partners, Operations, and Delivery leadership to maintain visibility into team health, staffing capacity, and account outcomes.
Partner with Sales and Client Partners on proposal and pitch processes to secure new business and drive growth from existing clients.
Drive successful project execution, ensure standard methodologies and processes are used across the team, and develop best practices in the functional domain.
Manage project margins, resolve scope issues, and address resource-allocation challenges to mitigate risk.
Diagnose potential project or team performance issues, establish action plans, and manage communications with clients and broader leadership in coordination with the account Client Partner.
Manage Associate Directors, set clear expectations, provide consistent feedback, and build a high-performance culture.
Partner on hiring, training, and onboarding consultants, and promote continuous improvement and solution-seeking.
Maintain favorable customer satisfaction, measured by renewal and growth as well as client feedback in account check-ins and G2 reviews.
Develop packaged solutions that help achieve clients’ business outcomes.
Travel up to 20% to various locations as required.
Perform other duties as assigned.
Service a group of 8–15 client accounts and proactively manage customer risk and relationships with senior team members and functional leaders from the PMO and Head of Solutions.
Manage Associate Directors organized by competencies across the organization and portfolio.
Lead projects and teams toward a 55%+ target margin and 80%+ consultant utilization target.
Achieve average client account check-in scores of 8+.
Contribute at least 8–10 billable hours per week as part of delivery leadership and account-management responsibilities.

Director, Consulting

Stitch Consulting Services, Inc. · United States (Remote) · Full-time · Posted 2026-11-12

Workplace: remote

Department: Delivery

Description

At Stitch, we’re building something extraordinary. As a fast-growing team of passionate marketing technologists, architects, and strategists, we bring together our diverse backgrounds and experiences to work towards one common goal: make marketers’ lives easier with Braze.

Customer engagement is becoming increasingly complex, but with the right technology, processes, and strategies in place, marketers can achieve great things. We're motivated to be drivers of what the future of martech looks like by building solutions that work.

We’re all in on Braze as the leading customer engagement platform and the cornerstone of the modern martech stack. As an Orbit-level certified Braze partner (the highest level of partnership), we work alongside marketers from some of the world’s most beloved brands to stitch together innovative solutions, better processes, and smarter strategies that make marketing magic happen in Braze.

About This Role

Your role will make a tremendous impact across Stitch because you’ll be acting as a strategic partner across our accounts and be responsible for inspiring and mentoring a high-performing team built on a culture of accountability, collaboration, and continuous learning.

As a Delivery Director, you will be focused on a set of accounts where you will be responsible for the overall project execution, the first level of management escalation, and managing a cross-disciplinary team including Project Managers, Solution Architects, Marketing Strategists, Technical Producers (Email Developers) who report into you through their Associate Directors.

What You’ll Do

Account Management: You will be responsible for servicing a book of business of 8-15 clients. As the most senior delivery leader, you will be managing executive stakeholders, conducting executive sessions, responsible for overall client and project management including mitigating escalations, and partnering with the Client Partner to identify future opportunities. Collaborate cross-functionally with Client Partners, Operations, and Delivery leadership to maintain visibility into team health, staffing capacity, and account outcomes. Partner with Sales and Client Partners on proposal and pitch processes to secure new business and drive growth from existing clients.
Delivery Excellence: You will be responsible for driving successful project execution, ensuring use of standard methodology and processes across your team, and continuing to help us develop best practices per your functional domain expertise that grow our team
Operational Management: Manage project margins, proactively resolve scope issues, and address resource allocation challenges to mitigate risk. When you feel a project or a team could be off target, you rapidly diagnose the root cause, establish a plan of action, and manage appropriate communications with the client, broader leadership, and working closely in parallel with the account Client Partner.
Delivery Leadership: Take the lead in managing a team of Associate Directors, driving a high-performance culture through clear expectations and consistent feedback. Form lasting bonds by partnering on hiring, training, and onboarding consultants, while celebrating wins as a team. Champion a mindset of continuous improvement, pushing the team to seek solutions and never settle for the status quo.
Customer Satisfaction: You will be responsible for maintaining favorable customer satisfaction, as measured by renewal and growth as well as client feedback in account check-ins and G2 reviews.
Innovation: Your thought leadership will help us to develop packaged solutions that help achieve client’s business outcomes
Occasional travel: Travel up to 20%, to various locations as required.
Perform other duties as assigned.

What Does Success Look Like In This Role?

You successfully service a group of 8-15 client accounts.
Leverage senior team members and functional leaders from our PMO and Head of Solutions to proactively manage customer risk and relationships.
Manage a team of Associate Directors organized by competencies across the organization, and your portfolio.
Your leadership leads to a 55%+ target margin across your projects and your team of consultants is achieving a 80%+ utilization target.
Average client account check-in scores of 8+
You contribute minimally 8-10 billable hours a week as a part of your delivery leadership and account management responsibilities

Requirements

12+ years of hands-on experience with marketing technology and customer engagement implementations.
10+ years in consulting or professional services, with proven success driving high-impact work for enterprise-level clients.
6+ years of people-leadership experience, including hiring, coaching, and developing the people on your team.
Experience managing a team of 10 or more, including directly managing other managers or team leads.
Deep understanding of marketing technology ecosystems (CDPs, ESPs, data warehouses, and integrations) and the ability to translate strategy into execution.
Strong executive communication and stakeholder-management skills, with experience leading conversations at the C-suite or senior client-leadership level.
Proven success owning the delivery and commercial performance of a multimillion-dollar portfolio of enterprise accounts — balancing margin, team capacity, delivery quality, and client satisfaction.
Demonstrated ability to build and sustain high-performance teams by setting clear expectations, coaching for growth, and ensuring delivery excellence.
Must possess legal authorization to work in the United States or Canada without requiring employer sponsorship, both presently and in the future.

Benefits

Medical, dental, vision, and life insurance
401k with company match
Flexible PTO policy
Monthly tech stipend
Paid parental leave
In-person onboarding experience at our HQ in Indianapolis, Indiana
Mental well-being support

Apply

Apply at Stitch Consulting Services, Inc.

About the Company

Stitch Consulting Services

Braze-focused marketing technology consultancy

Stitch Consulting Services provides marketing technology consulting that helps teams move from legacy marketing clouds to modern, composable stacks, with a focus on the Braze customer engagement platform. Its work is delivered as services that extend a client’s marketing team, guiding the entire Braze adoption lifecycle—from business-case and migration planning to implementation, campaign execution, and ongoing optimization. A key differentiator is its Marketing Innovation practice, which uses AI and automation to speed up deployment and improve personalization, with offerings like Marketing Agent and Multi-Thread. As an Orbit-level Braze Alloys Solutions Partner with extensive Braze certifications, Stitch aims to maximize client Braze ROI and achieve faster time-to-value across sectors like QSR, retail, financial services, and media.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Indianapolis, IN
Founded: 2022

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