Full-Time

Service Writer

Heavy Duty

Posted on 5/9/2024

Transwest

Transwest

201-500 employees

Provides vehicles, trailers, and specialty vehicle services

Industrial & Manufacturing

Junior

Brighton, CO, USA

Required Skills
Communications
Requirements
  • High School diploma or equivalent
  • Valid driver's license
  • Good standing MVR
  • Ability to obtain a CDL within 90 days of employment
  • Previous experience as a service writer or advisor
  • Knowledge of diesel engines, gas engines, drive train and suspension
  • Excellent verbal and communication skills
  • Ability to work any shift, including nights
  • Ability to successfully complete a General Abilities Assessment and pass a post-offer background check, physical and drug screening
Responsibilities
  • Listen to the customer description of the problems or service needed
  • Determine the type of service required and prepare a service order
  • Engage in upsells and promotions for additional equipment and services
  • Obtain customer authorization and signatures for all repairs
  • Present the repair order to Foreman for dispatch
  • Prepare and present the customer with quotes for all repairs
  • Communicate with the customer and Foreman during repairs
  • Work with the Foreman to ensure the repair is completed
  • Prepare and invoice Repair Order (RO)
  • Contact the customer for pick up or delivery
  • Ensure that Secured Payment is made prior to releasing serviced vehicles
  • Keep Uptime Pro updated as needed
  • Answer service calls
  • Additional duties as assigned

Transwest Automotive Group is a leading provider in the automotive sphere, specializing in a diverse array of vehicles such as RVs, trucks, and commercial trailers, as well as offering custom services for construction and repair vehicles. It's a promising place to work due to its dedication to tailored technologies and methods that meet clients' specific needs. The company’s emphasis on innovation in vehicle customization and maintenance establishes a dynamic work environment that constantly adapts to market trends and customer demands.

Company Stage

N/A

Total Funding

N/A

Headquarters

Brighton, Colorado

Founded

1990

Growth & Insights
Headcount

6 month growth

5%

1 year growth

10%

2 year growth

24%
INACTIVE